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After multiple attempts over two days of sending pictures, scanning myself and even driving to a different city to a full service dwd office; I finally got successfully I'd went sent to the video chat.
The young lady there was polite, curteous and competent. She had me verified in minutes using the same documents I had submitted clear pictures of numerous times. God love human beings!
Tip for consumers:
Have your photo identifications handy. Make sure you plan a lot of time for the process. Be prepared to be frustrated.
Products used:
Identification service
David O.'s review of ID.me earned 4 Very Helpful votes
“It has been days of submitting multiple documents and constantly tweaking the information as directed. Somewhere in Virginia, there is a robot laughing at me. Why can't there be some type of human support by phone or chat?”
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Hello David! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team