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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Easy process, the instructions were easy to follow, took about 5 minutes
I felt it was secure. It was really fast and easy as well.
Hello Joshua! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I thought it would be hard but over all it was easy and simple
Hello Derrick! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
I find it good with many discount. It's incredible, in some places I don't have to queue and on purchases I receive 10% or more
Hello Delisanet! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Nice people and easy to subscribe. Very professional in the video call to confirm the documents provided.
Hello Nelson! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
Hello Glen! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Good service good lady to work with open late at night
Hello Rebecka! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Hello James! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was a process but nothing anyone can do would definitely do it again if I had to, safe and secure so no need in worrying about fruad
Hello Braxston! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Just take the video if you like, l just like the services
Hello Julian! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I truly appreciate the ease of use in application, as well as the multipurpose access across an immense variety of networks... to include recognition of prior military service, as well as current capabilities for verification purposes as a medical provider. Greatly appreciated and would definitely recommend for all applicable agencies going forward in the future. - Prior USAF Veteran, Current Licensed Medical Provider
Hello Christina! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I finally sat down and took the time to do this, it wasn't as hard as I've been on myself about getting it done.
Hello Tara! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Was still locked out and still cant access my acct. Although it could be something else.
Hello Art! We sincerely apologize for this frustrating experience. If you require any assistance with your ID.me account or verification, please send us an email at sj.support@id.me. We are here to help! -ID.me Social Response Team
Super easy to sign up. You need this ID.me if you want to receive a military discount. My husband has given 35 years of military & DOD service.
Hello Tandi! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
They are fast and give you top notch service.
Best part of ID.me is unlike sheerID once you're done verifying you don't have to upload relevant documents every time you want to get discount code.
Hello Ashesh! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Excellent job, working after hours after watched my tv shows fav I finished my ID.me
Hello Maria! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was easy to navigate, simple instructions that were clear and easy and result were give immediately
Hello Cynthia! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
It was simple and to the point. The representative on the video call was very well-mannered and professional. He also was time-efficient, being that it is 11:14pm where I'm at right now and past my bedtime. I didn't know I would have to wait for 30 minutes to see someone, or that I would have to see anyone period. But it was well worth it I believe. Thank you for the experience.
Hello Rodney! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
As long as you have the qualifying documents in hand at the time of the video call, the agent makes the process as quick and as painless as possible.
Hello Neika! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
I appreciated that the process was quick and easy and I was able to get my business completed in a short time. Pretty simple actually!
Hello Lyn! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Adrian! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team