From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Best service from government thank you. Best service from government thank you Best service from government thank you
Allows easy access to Medicare, Social Security. Proved milItary service for Lowe's discount.
Too bad Home Depot and USAA Insurance do not use this service. It would allow quick access to those company services
The documents are EZ to upload, the Video call was also EZ, and if you have what they need for Verification, then you'll have little problem getting I'D
Lol
It was a great experience with clarity and better understanding. I would definitely suggest this to family and friends because of the convience for everyone
I wanted a pin to file my taxes for security purposes. It was easy to get ID. Me. Everything was efficiently set up. All you have to do is follow simple instructions. I highly recommend getting ID. Me to guard your identity.
Very Fast and extremely easy.
Setup instructions are very clear.
I completed it quickly.
I'm sorry I have nothing else to add to this. Shouldntbe required to submit 100 words This is not a novel.
Very positive, initially had difficulty however, after calling the tech center, my issues were resolved.
There are a number of steps that you will have to take. Uploading photos of your IDs. Responding to text messages and entering a six digit code to move forward through the process. I tried to use my Linux partition and a Browser that was not cooperative. So after a couple failed attempts I booted into my Microsoft partition. No problems after that. Don't get frustrated. It is not a waste of your time to protect your security. Take a deep Breath if you feel like quitting, slow down and go step by step. I did end up using the video ID. My representative was very professional an competent. Then I received an email with verification steps. Lastly, I logged into my account that I previously created several years ago. Good Luck!
Muy amable muy rápida la atención. Todo excelente. Muy rápido soluciones mi problema. Lo bueno que hay personas q hablan el espacio
Excelente muy bien todo facil todo el proceso y muy buena calidad en lo que respecta la aplicación y se hace paso a paso dándote opciones claras y precisas
It was a very amazing and interestingly experience and it was very powerful and helpful. Blessings to the noble ideas
I WAS A LITTLE WORRIED AT FIRST, BUT AS TIME KEPT GOING, THEY PUT MY MIND AT EASE AND BY THE END I WAS VERY COMFORTABLE WITH.
This was easy and fast for signup for government programs. Felt relieved afterwards. I was dreading it as a Boomer of limited electronic competence.
Very helpfull self explanatory, very good experience, I was a little bit confused at the beginning but as I was going or proceeding onto the next pages everything started to get easier and easier
ID. Me has made it easy for me to verify my identity. I would recommend ID. Me to help a friend verify his or her identity.
I accidentally created an IP pin on my taxes several years ago. The IRS failed to send me my pin number, and in order to access it, I have to submit to their facial recognition software and upload identity documents through a third party website. Huge invasion of privacy and hassle just to be able to file a standard US tax return, as required by law.
Highly recommended and satisfied. Follow the instructions with detailed description and answer questions in the email. Wait for the response
The verification process is thorough, and the options to use additional multi-factor authentication methods is something every website that holds customer account information should utilize.
It was challenging but with my son's help and your representative on the video call accomplished this project. Your representative on my video call was very kind and patient.
Very easy, easy instructions and I was able to complete under 10 minutes. Great program and easy excess
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members