From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Muy bueno, 100% recomendada los agentes son muy amables y atentos explican con claridad muchas gracias
The process of being verified is important, but the wait time was ridiculous. I was shown on my screen that my wait time was 27 minutes and it ended up a 45 minute process. The agent doing the video call was absolutely professional, knowledgeable, and very helpful. If all agents were like her we would all be happy!
Software malfunctions blamed on customer.
I do not appreciate a 3rd party processor demanding my personal data because some private company won a government contract. Interacting with the IRS is not exactly optional.
I was able to set up my accounts quickly, instructions were clear and easy to understand. I got my texts quickly too, this helps to log in faster.
Eze. And great, It doesn't take to long to do all the steps. It seems to be a very secure system. I really recommend
Interview and all the formalities were satisfied I am fully satisfied. Very good experience. There was no trouble during throughout the interview.
Fue de lo máximo muy rápido este proceso y eficaz muy seguro. Espero que esta reseña los ayude. A verificar bien su identificación bendiciones
My general experience was very good all the process was quick easy I instituted, The worker was very attentive at all times, having the facility to speak in English and Spanish.
My experience was easy and secure. It will make it easier to use in the future with U.S. government forms.
Stay away if you can. Their technology is weak. They will likely leak your info later. They can't even figure out how to send an email and blame the customer when they can't.
No muy confiable por qué es algo nuevo y uno está confundido por este nuevo proceso y todas las personas que conozco tienen miedo
El servicio brindado fue muy rápido, una atención excelente y todo muy fácil de manejar 100 % recomendado
My experience with the verification process was long and tedious. I had to repeat process many times.
Easy outstanding job. Step by step guide and questions. Highly recommend you us it to speed things up with schooling and other programs.
Very much frustrating, and makes you feel dumb. The questions they ask you, answer, you give answer to your best only to be bombarded with error all the time.
It was rather easy. Wait time were actually shorter then expected. Agent was very nice, informative & quick. I highly recommend ID. Me, 👍🏻👍🏻.
It, sucked. Your at it again with 100 letters are you kidding? It's midnight and I'm 85 years old. You have me so frustrated now that I don't even want to finish this.
Muy buena, gente muy amable y respetuosa, su explicación es exelente, muchas paciencia para atender, se escucha claramente los dicen
Everything went good. I trust this site and it went good with no problems today. I really like this site. No problems with getting to rhis site. It is user friendly to me. Would hopefully everyone will read this and try this site.
Using. ID. Me was simple and easy what a breeze. It is a must try site. I would have to recommend to anyone. That is in need of an Id verification services.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members