From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Sinceramente e batallado un poco porque al ingresar si pierdes tu número de teléfono me es más difícil poder ingresar a mi cuenta, fuera más sencillo si al extraviar o perder tu número telefónico uviera la opción de mandarte un código electronico
Muy amable y el proceso es rápido gracias buen día para todos. Yo en mi experiencia con ID. Me fue buena 👍 y estoy super agradecido de que me ayudaron a terminar el proceso para ingresar a mi cuenta y responder a mis dudas.
I had a good experience with the agent who made a video call with me and she is helpful and assistive.
I created an account which was suspended as soon as the identification process was complete. I opened a ticket right away, and after 6 days didn't have a resolution. I created another ticket, which they said was escalated and 4 more days went by without it being resolved. Only after contacting the company account on LinkedIn did someone get back to me, and the issue was fixed in an hour. Do everything in your power to avoid interacting with this company.
Overall satisfying for a beginning tech user. A little trouble navigating through the MFA process but eventually understood the format.
Excellent service and very helpful to me. Thanks again for your service and support and I will definitely keep you updated as we progress forward with our work
Since I filed the taxes online and they were rejected still after speaking with a ID. Me representative, I followed their instructions on an email they sent me. When I tried to send my taxes through online the IRS still rejected my return.
This was my first time using ID. Me because I wanted to file my taxes directly with the IRS and not pay a middleman like TurboTax. The experience was so smooth and intuitive, I definitely recommend!
Anything that makes it easier to communicate with governmental agencies is worth a little effort on our part. The downside is having to go through the Multi-Factor Authorization (MFA) over and over again when signing in while going through the set-up process. This is a little bit tedious. I hope it will be helpful when navigating the airport security lines. I will find out in the next few weeks.
The system would not allow a n account to be setup with the privacy feature offered by Apple to shield your email address from interlopers.
Please and thank you make sure you have internet connection. I was asked to input a 6 - digit code for my email and phone to verify my ID. I waited, received, and input the codes for both. So far, so good. At the bottom of the screen, There' s a box with three choices on selecting a fruit/vegetable to prove that you're not a robot. I selected celery (the other two choices were wrong). Pressed continue. Apparently, that was the wrong answer, and the system reset itself, changing the 6 digit pins it asked you to enter to verify your email and phone. It also changed the question and choices to prove you're not a robot. I tried 2 - 3 times, got frustrated, and gave up.
I have used ID. Me when required to verify my retirement from the National Guard.
Using ID. Me is required when registration for military discounts.
My experience with ID. Me was good, I felt very safe and secure. Submitting my documents, doing the biometrics were easy steps to follow.
Great thanks.
They helped me to do my taxes. They were quick to deliver the services they promised to provide. They have great customer service skills.
Very nice experience, i like all the proces, was really fast and easy, every thing was so undertand, i recomender this ID. Me for every body for make the regist easy everyday in all the moment in you live
It only took a few minutes and was really easy. I used it to confirm my ID to the IRS, which used to be a horrible and time-consuming experience. ID me is a tremendous improvement over the old way of providing information.
Fue interesante porque no pensé q avia que pasar por todo eso y hay q ser tolerante y tener tiempo para todo este proceso les recomiendo que sea en la tarde después q salgan de trabajar porque en el trabajo no creo que lo puedan hacer
Muy buena atencion me ayudaron con el idioma, el contenido fue entendible me aclararon cada punto que debia hacer para que todo estubiera en orden y el proceso saliera bien
Satisfecho por la experiencia me senti cómodo mientras realizo mi identificación todo fue un éxito recomendado
There were numerous steps to the verification process to access some tax forms. I was doing all this on my i iPhone. I don't have access to my computer, my hands shake, and I don't understand how to return to my open browser. Which was the final command. I had a spasm right then too and there were no second chances to fix anything. No arrows along the way. That means no feedback as you enter information. I never did get through. Very frustrating process for an oldster.
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