From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Wonderful and precise. Prompt and immediate. Intuitive. Good feeling of living in the USA as an American.
Once the required documents were in hand, it didn't take anymore time or effort than any other verification system that accepts uploads for proof
Excelente experiencia, buena atención Buena explicación Para entender sobre el tema te dan soluciones
I had to have my picture ID that is not expired handy. You could take a picture of it front and back in real time or take a picture of it ahead of time to upload. Taking a head of time allowed me to edit out the background so you could only see the ID. Uploaded, they verified it was real then they took a picture of me to compare to ID photo to make sure it was really me. Once approved, I had to verify my personal info. And put in a code they set me to access my account.
NICE /I ENJOYED STRESSING THE SITUATION/WHILE I HAD THE RIGHT PEOPLE TOO LET THE SITUATION TOO BE KNOWN
After you gather the things You need, and follow the instructions. It's a piece of cake... and everyone likes cake..
My experience was perfect it's was so easy and helpful definitely recommend the processing part is so easy
Felt very comfortable on giving information trustable company I will definitely recommend a friend to try it. Great service and will if I need use service again with ID trustable company no doubt great job guys.
Polecam wszystkim osobom, które chcą założyć i mieć dostęp do swoich kont w instytucjach federalnych.
I really appreciate all the services provided. What an enjoyable experience. I will recommend this to all my friends. Thanks a bunch.
Had multiple valid proof identification, still needed to do a video call, alright fine, had to wait 30 minutes only to have audio errors on the agents end and he didn't know how to fix so he ended the call, waited another 25 minutes for another agent and finally we got the ball rolling only for her to look over the same information that was already displayed. A complete waste of time.
I've been struggling for some time now to get my identity verified with ID me and the IRS due to identity theft. The support link was very helpful and helping me get started in re-verifying my identity. The process was more complex than it had been in the past and I was most appreciative of that. And I also appreciated the video call in which my documents were more completely identified and visually I could be identified
Exelent working agent help me can going all process very good. She corect mynpictute and ask for driving license and back side. After she take picture from social security number and back side too
Works well, expect graceful use. There is a crowd cheering them on; here they are
I I I I I I I I i i I I I I I I I I I I I I I I I I I I I I I
ID. Me Es confiable fácil de usar y me ayudó con lo que necesitaba, y en el idioma que tú lo requieres
Son respetuoso me gusta como me explicaron agradecida tiene buena paciencia sobre todo buen tracto con el publico
Yes… I too felt that emotional trauma of "What happened, Why, I Need to get into my account!" Believe me… it took me by surprise. However, I followed the process and regained my emotions and had to trust the process of getting back into the account. Once I did all the steps it required, it still gave me the confidence that doing those steps would make it very difficult for anyone else pretending to be you to gain access to your account. It took less time the second time through to regain access to my account and I'm so thankful for that! These agencies are making the process simpler and more efficient for each of us. Just Breathe… and trust the process.
Wonderful! And excited to use it thank you for the experience and the wonderful way it was put together!
I've been using ID. Me for quite some time and I find it to be one of the simplest sign programs to navigate. I'm confident my information is secure and my sign in's are so simple.
The website or app is easy to navigate. Steps are easy to follow and you can finish your transaction in just 2-5 minutes.
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