From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
From my perspective, SSA should take this and put it where the sun dosn't shine, especially for older folks like me.
Slow process but overall a u good experience experience! Had some trouble with passwords but when I used the suggested password it was much better!
I had used ID. Me before and it was fairly straightforward and simple. Apparently now you must re-register for certain government sites. Trying to upload the documents myself never worked after several attempts I went to the live video and was able to accomplish the task. Just skip trying to get it uploaded yourself and go straight to the video chat.
There was a good feeling knowing. Somebody could get me through with. The government as quick as ID me did
It was great experience it was very easy didn't have any trouble at all except with the i. D verification but we got that handle the video call help wit det alot... for everything else I didnt have no problems at all
It was very fast and easy to do and very accessible.
What else can I say?
Do not put me in this situation.
It was fast and decent and easy to use and to get all the access thing u need and benefits with any question..
Relieved, Thankyou, and proud of myself to accomplish this task I'm able to show my sister how to do apply.
Extremely satisfied customer with the service. Looking forward to having access to additional systems that may require ID. Me.
Everything was easy and quick and to the point no beating around the bush great website.,...,...
I wish that the IRS would advise people about, what is involved so a person would know, if Direct File would work for them.
It was very easy to use. I am not tech savvy but did not have any problems. It guides you through the process. You get a code sent to your phone to enter into the site. I was not intimidated at all by the technology.
Can get all information I want from this website. For example, on my social information I don't have to go in the office. Ask my question it's so easy. I can just get online and search all I want information in the right place.
Using this app is simple, it had difficulty identifying my photo and I had to do multiple uploads but in the end it was accepted with the help of a video call from one of their agents. Please have your documents ready that you are using to identify yourself you will need to show them on the video call.
Several steps to complete but the instructions were easy to follow. I had success on completing the steps first try. Make sure to have ID Available and ready to take a picture of yourself.
O
K but it took a long time. I don't think that 100 are needed to finish this so I will say. I I I I I I I I I I I I I I I I iq qi I I I I h hi hi hi hi hi hi hi
Continued issues with actually getting to the return. This is entirely too long taking too much of my valuable time. When will I be able to do the tax return?
It was a Great experience with the help I needed.
I would recommend this again if I need help in the future
I am not very computer knowlegable and found it difficult trying to upload the documents. I wasted to much time on the self service when i reached the point of submitting the second phone number the system would kick me out. The virtual chat was somewhat easier but still had difficulty uploading photos. Once i got through to the chat person he was very helpful. However once i got on the irs site i am still not sure if my info was received and processed to take care of the issue.
Good. I wasn't informed about my tax status for the last four to five years. Instead, I've received misinformation & disinformation from some unprofessional officials in Ramsey County, Minnesota, who have systematically targeted my child & me out of prejudice & discriminatory retaliation. They've exploited our disabilities & vulnerabilities to mistreat us. Regrettably, systemic failures within the bureaucracy & a "blue wall of silence" have only worsened our situation. Please Send Out An S. O. S.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members