From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Very easy to comply with requests. 2 thoughts … before the process begins alert the user to have their photo ID or other identifying information ready to go before they begin. Secondly, notify user that a video authentication will be requested so don't have bed head 😂
I like it it was very fun and easy to use how much use it more oftener you need to get the rest I will be in the way of
Muy amable al verificar mi documentación pensé q tardaría mucho pero lo reviso rápido correctamente y quedé satisfecho con la persona que me atendió
Fui muy difícil aplicarlo pero si lo haces con calma y paciencia todo se puede lograrse. Pero solo toca esperar los resultados del proceso gracias
I had previously set up ID. Me for some reason; this is the first time I can remember using it. I resent having to use it to reassure the Federal Government that I'm really me so I can get back the money it owes me.
ID. Me protects your privacy, is user friendly, and gives you peace of mind about your personal data.
Any success with passwords is good news for me. Online security is important but sometimes a hassle. Was glad to access VA account via ID. Me.
Try it. It's a lot easier and faster than you think. Well worth an extra few minutes of your time for the protection and piece of mind it provides.
Satisfied with program. It was totally professional. The timing was also good. I believe this process is veryimport..
Es una de las mejores y más efectiva manera de realizar trámites en línea con diferentes servicios del estado, fácil, efectiva y segura
I tried to follow directions, but I couldn't follow threw to the end... I don't think the connection was made to IRS. Gov?
I.D. ME SITE IS SUPER EASY TO USE. The site is user friendly, easy to enter your information. Also got a discount thru zinni optical.
I just want to commend the service that was provided for me. It was completely a wonderful experience, and I am pleased to know that all of my information will be safe and secure.
Good security in place. Was extremely happy that my data is in safe hand. Easy step by step guidance and easy to follow up
I use ID. Me to login to a government website and it is painless compared to possibly login in on my own and not having the added protection and someone possibly being able to steal my information and steal my identity. You should consider using ID. Me to protect yourself online.
My experience was very easy for anyone you just have to take your time and go with the instructions, and be patient, with the instructions, then everything will come out fine with the process to the end.
It was good but my account was suspended. I need it unsuspended so I can verify my tax return. I had a pleasant experience with the agent. She was very kind.
Use an iPhone for entire process had to switch from laptop to enter photos of driver license and video
Horrendous experience. First I'm told I need to video call with an agent and I wait on hold for over half an hour. That was after having to deal with the dumbest and most useless AI bot ever. It's like the IRS handed all its inefficient habits to ID. Me and used that to create the ai chat bot. Yes, that bad. Between going in circles, being informed I have to have a video call (which was needed) just to wait half an hour to speak with an agent just to get notified that I don't need an agent and to wait yet again for a different department to help. The problem is I KNEW I had to speak with a video agent to rail e the issue. After hours of useless interacting with the ai bot, being on hold, then redirected multiple times, I gave up and had to do it all over the next day.
Everything was very easy the instructions were perfect the way they describe everything was good they're set up was good I really trusted I can definitely take that to the bank I think I should be fine with it
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members