From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Buena solución al problema y amable disposición para ayudar y atender a un buen alto nivel. Rapidez y precisión a la hora de realizar el proceso de elaboración a la identificación de identidad un excelente trabajo
Very good better than thinking. It's easier not too much complicated. I will surely support this website. I will share with my friends and family about my experience.
Make certain that your memory is not low, otherwise the documents will not load up. As long as you have your access code, then you're able to reload should there be any issues.
Had to reverify every time I needed to ID. It worked well in 2024 but in 2025 it has been a pain! Look at this I left a brief review and now it says to leave 100 more words, this is what I'm talking about! So here is my 100 word review... THIS THIS THIS THIS THIS THIS THIS THIS THIS THIS THIS THIS THIS THIS THIS. THIS THIS THIS THIS THIS THIS THIS THIS THIS THIS THIS THIS THIS THIS THIS. THIS THIS THIS THIS THIS THIS THIS THIS THIS THIS THIS THIS THIS THIS THIS. THIS THIS THIS THIS THIS THIS THIS THIS THIS THIS THIS THIS THIS THIS THIS SUCKS
I was in a frustrating loop for hours, attempting to create an account and have my info verified. FINALLY I got an email from ID. Me, telling me I had successfully created my account and my info was verified. Then, when I attempted to actually use it, I got an error screen which said ONLY, "Some of your information does not match the information on file." On file WHERE? WHICH information? It wouldn't tell me. And there was no getting around this screen. It just said "Click here to start over." Well, it was possible I had typed something incorrectly, but remember -- this message appeared when I tried to LOG IN. So what could have been wrong at that point? No idea and no way to find out. I thought there might be a delay in the verification, so I restarted the computer and tried again an hour later. Same thing. And then it took me another half hour to figure out how to delete my account and remove all my sensitive personal data from ID. Me. I ended up having to fill out the NJ Senior Freeze application by hand instead of online, and then drive it to the post office. If I had just done that in the first place, I would have saved almost three annoying hours. Do not sign up for this service unless you absolutely have to.
It was ok thank you for asking those questions and I answered them again again and again for real thank you
It was easy. Except for the wait time to speak with an associate. I had previously utilized this service. It is smooth operation once you are verified.
My experience was a bit confusing at the beginning. I called the staff and they helped me so much, it made it a great time out of something that I thought was going to be a nightmare. It sure made the rest of my day go a lot better!
I tried to log in to my IRS web portal account and found I couldn't remember my login credentials. I did finally log in despite a buggy back end design, and agreed to and an alternative secondary step. The design was so bug ridden it reintroduced a previous state, logged me out, and then required that the NEW second step be ENTERED in order to ENTER the second step! Until it finally fell through to an exception and allowed me to speak with a human, is simply went around in circles for over 5 mintues.
It was wonderful it helps from people taking advantage of your identity. It's a good thing u have to have it
My experience was wonderful. I love the experience, thank you for the verification, I accept everything
I'm surprised that I was able to get the verification that I needed in the little t8me and effort that it took to get it. Why? Because as an independent contractor, identity is a must be able to provide, or you could lose your profits. But through ID me, I have been able to depend on their services multiple times and I have never been disappointed. Thanks ID Me and affiliates for the dedicated help.
A virtual call for identifying was much easier then a office visit. I received a letter in the mail telling me they needed more info. Everything was IRS verified so I feel confident it was taken in time.
Very secure and trustworthy entity. 5 star rating! You won't be sorry you use this secure platform. I've been satisfied every time I use ID me
Was rather surprised with the security measures yet I was okay with them. How ever navigating to information changes was totally impossible
Click top right corner of camera viewfinder, and then reduce the size to 0.5 at the bottom of the viewfinder.
I was about to file my income tax on line electronically but the program said my agi for 2023 did not match the IRS record agi for me so I decided to log in to the IRS and look up my 2023 agi. I was able to do this and enter in the correct ari. Interestingly the IRS agi for me was the same value as the one I originally entered but for some reason the tax software no longer said I had entered in the incorrect value. Odd that it gave an error only to not give an error after I was able to verify the agi on the IRS web site.
Absolutely copasetic. For my very first venture it wasn't as bad as I Thought. As I started going through the pages things became much clearer and easier; but for the 'Uploading' part, that's abssolutely not my Forte.
I understand the importance of privacy but I rather be safe than sorry...,.,.,.,...
The worst experience next to changing Apple or Google passwords. Hope your ready for the high of frustration.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members