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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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They addressed the issue in a timely matter very professional and very respectful and understanding of my situation thank you id.me
Hello Scott! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was something I was dreading but after it started I realized I was very wrong it went fast no uncomfortable moments
Hello Cheryl! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It seems to me that it would be more efficient to start with the video verification step.
Hello Christopher! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The experience was very easy and simple to use and extremely fast would definitely recommend.
Hello Clay! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello David! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The process was quick and easy to do and understand and I feel it is secure with my information!
Hello Gary! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The whole process was very easy and quick, and felt secure with personal information needed.
Hello Thomas! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The agent was very helpful and professional, but the process took over 30 minutes. Otherwise I was very thankful that they were able to identify my identity for TWC.
Hello Alison! We appreciate your feedback. We are working to improve our processes to reduce the wait times, thank you for your patience! Thank you for your review of ID.me. -ID.me Social Response Team
I did not get enough information on what to do, i didn't feel safe
Hello Roslyn! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to sj.support@id.me to connect with our team for assistance. -ID.me Social Response Team
Excellent secure and fast and the person was caring and patient with me throughout the whole process
Hello Janet! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
This site helps good people save $$$$$$$$$$$$$$$ $$$$$$$$$$$$$$$$$$$$$$$$$$$ $$$$$$$$ $ $$$$$$$ $$$$$$$$$$$$ $$$$$$ $$$$$$$$$$$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$ $$$$$$$$$$$$$$$$$ $$$$$$$ $$$$$ $$$$$$$$$$$$ $$$$$$$ $$$$$$$ $$$$$$$$$$$$$$$ $$$$$$$ $$$$$ $$$$$$$$$$$ $$$$$$$$$$$$$ $$$$$$$$$$
Hello Michael! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Had to go from long time account to multiple verification. Government agency uses outside sources. Being sent from one to the other in the middle of a critical submittal was less than ideal. ID.me made the process easier and clearer especially when my phone apps would not do what ID.me wanted for uploads. Verbal chat solved the problem
Hello Milo! Thank you for the review and the feedback! If you are experiencing any issues with your ID.me account, please feel free to reach out to us at sj.support@id.me and we would be more than happy to assist. -ID.me Social Response Team
After my struggle to be verified a nd with very professional support for the people of id.me finally made it to look for the next step
Hello Winston! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to sj.support@id.me to connect with our team for assistance. We look forward to hearing from you! -ID.me Social Response Team
Very secured and simple website friendly user and professional staff to check the documents.
Was very happy with the service highly recommend
Hello Hanish! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Super easy to use! I would gladly return or send a friend or family member
Hello Isaiah! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
I really appreciate this streamlined process. It's a secure site that I trust. Thank you.
Hello Ralph! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Good job handling my personal info and getting me reg with the id.me confirming my id so I can get my taxes done with the irs
Hello Tammy! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 4-star review of our service. -ID.me Social Response Team
It was fast, simple and straightforward! Plus my agent was amazing!
Hello Travis! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Very easy no stress because I had a great representative to follow
Hello Beatrice! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ashley! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team