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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Good facility to use the site to register. But have good knowledge of the English language
Simple, clean, fast! I feel that was a good job to keep my identity safe.
Hello Enrique! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Easy procedure to get information that you need from various government agencies.
Hello Robert! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
ID.me only gets better as time goes on. They offer many services at one place.
Hello Mickey! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Easy to use and appreciate the discounts provided by using this service.
Hello Nancy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I found the experience some were confusing. I constantly had to go in and change my password even though the password was correct. Also I was not able to get back into my sign in my account to finish my verification process.
Hello Richard! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Honestly it's one thing providing proof of your identity, but everything else besides that totally unnecessary
Very simple and easy and allowed me to get a discount on a product I wanted.
Hello Philip! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
All new experience. I should of had my niece help me out.
Hello Larry! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The site was very fast and easy for me in less than 5 minutes
Hello Stephanie! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience was refreshing! Easy to navigate, clear on what information was required, no glitches. So nice!
Hello Mona! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Getting set up in ID.me was simple, easy and effective. Their time and effort with their product showed through.
Hello Tony! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very detailed but wrong questions asked but need a little more fine tuning
Hello William! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Great experience and so easy to set up. Shelby was amazing and talked me through the entire process.
Hello Jayne! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was quick and easy. My time is important to me and I got through the process quickly
Hello Wendy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The steps to create my account made me feel secure. I highly recommend creating an account.
Hello Mike! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I really didn't know what to do the people here helped me along the way with out there help i wouldn't know what to do an a big thank you to them for helping through it.
Hello Debbie! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was very fast and easy. The people are amazing who help you and they are very patient
Hello Esmeralda! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello John! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I've been putting off verifying with the IRS my identity to get my tax return from 2021 however when I finally decided to ID me made the process a lot easier than I expected
Hello Keri! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Denis! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team