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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I need to sent my address it what let me please and thank you
Good and very expeditious courteous kind and knowledgeable.
Hello Virgil! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Exceptionally even I was so frustrated because I thinking that never going to finishing with and the end I realize that was for my best to avoid any kind of fraud
Hello Minerva! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
The agent was very helpful and polite and hopefully i will get my issue fixed
Hello Luis! Thank you for your feedback regarding our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
The biometric technology this website has is very cool! However you must use an updated browser and have an idea of working with images and uploading photos! It took me a little while to figure it out just be patient and it will be to your advantage!
Hello Alesha! Thank you for sharing your experience with ID.me. Thank you for your 4-star review of our service. -ID.me Social Response Team
It was great. The young lady was awesome she help me out big time. She is great at her job! Blessings too her.
Hello Arlene! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
The process was easier to deal with than I expected. The video verification made things very smooth. I give the experience 5 stars.
Hello Bobby! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Pleasantly surprised with how smoothly the process worked. Thorough, professional experience.
Jonathan was very helpful.
Hello John! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Gathering the correct information took the longest for me and was very time consuming. But once my information was verified the process was simple getting verified on the video chat
Hello Tamicka! Thank you for sharing your experience with ID.me. We are always trying to improve. Thank you for your 5-star review of our service. -ID.me Social Response Team
The actual self verification process was only difficult in the sense that I do not use my middle name. Had to do the video verification Took more time to gather documents than the actual video time. Excellent, knowledgeable, courteous agent made it a breeze!
Hello Betty! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
I was regretting having to verify my identity due to experience. But this was much easier and better than most verification methods. No frustration at all. Thank you.
Hello Brenda! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Need to check in my ss credits and this is th fastest easy and secure way to do it
Hello Marco! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
At the time of registering with ID.me I had a problem when uploading my documents. The customer service agent treated me with excellence, was friendly and demonstrated that he had the knowledge required to resolve my situation. Thanks once again for your help! I 100% recommend this service.
Hello Milca! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
I love it!. Fast and easy and the video Call agent was really helpful and professional. She's a nice person
Hello Maria! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
This has been a great experience to know your life is more secure, and good to feel less worried of information getting into the wrong hands.
Hello Jean! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
The way they handle the verification process is awesome. They truly do take customer comments seriously and it has evolved into an efficient and quick way to verify your ID. Totally secure and safe. Thank you.
Hello Adolfo! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Easy to use, very user friendly. I can't remember when I've had an online application this easy. Gtg
Hello Larry! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Used ID.me for an estimated IRS payment. The experience was fast, with an appropriate amount of hand-holding. Easy and accurate upload of documents and photos. Highly recommend.
Hello Jennifer! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The whole experience was ok once everything went through.
Hello Lawrence! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very professional quick knowledgeable and ready to help get you verified
Hello Bryan! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sherrie! Thank you for your review of our service! If you have any questions or require any further assistance, please send us an email at sj.support@id.me. -ID.me Social Response Team