IbottaReviews 5,118

I attempted to use it on a particular product that required two products together to get the rebate (they call it a combo rebate). One item required a particular brand bottle of liquor, and to get the rebate, you also had to also buy a 2 liter bottle of "any" Soda.

I did so, but when I got home, I tried to scan the bar code on the Soda (a generic brand), and Ibotta would not take it. It did accept the liquor. I emailed Ibotta, and after I sent them the necessary information via email, they did approve the rebate. But that was time wasted.

Yesterday I found the same rebate in Ibotta on my phone. This time I decided to check that Ibotta would accept the product bar codes while I was still in the store. But when I scanned in the same liquor that was accepted by Ibotta before for the same rebate, IT REJECTED THE LIQUOR bar code this time. The app said it wasn't the right product.

Ibotta obviously has a quality problem. I've written them to explain the latest problem, and told them I would suspend using the app until the could tell me they have fixed their quality process.

It could be a good product if it didn't have these issues.

I have had emails go unanswered, one for a full year before I got an answer, even though I was emailing regularly about it.

My worst experience was when they wouldn't pay me $1 for taking Uber, even though I followed their rules. I had been getting rebates for it all along and this particular one was the last day they were offering a $5 bonus. I took the extra ride because I knew it would get me $6. Yet they refused to pay me, saying I didn't go through their app. This wasn't true. I obviously knew how to do it, as I had been doing this bonus regularly. Now when I complain about it, they simply ignore my email.

I regularly have to email many times and resend receipts that their app clearly shows they already have. I have even been denied credit because they couldn't find the item on the receipt when I was buying only one item. This has happened over a dozen times. Each time, I am required to keep on submitting the receipt, sometimes until the receipt is so old, it can no longer be read.

I gave Ibotta a second chance and Again I was Dissapointed. They did not give me the credits earned. Some products I purchased had multiple credits Earned but I did not receive them. When I look for the product again to resubmit them, They are no longer on they're list. Total Waste of time!
I accumulated over 6.00 and they gave me a 2.00 credit! This app sucks. Stay Away!
They seriously need to check the receipts Better and give shoppers the correct earned credits.

Don't get me wrong, this app is by far my most favorite app I like to use on my phone. The only reason I gave it one star is because of the way Ibotta handled my situation. My account was permanently deactivated for having multiple accounts associated with my device as well as trying to exploit the referral bonus. I explained my case to Ibotta in multiple e-mails. My friends and family whom I referred, logged in using my phone. They did this so I could show them how the app. Works. I argued that if Ibotta had the ability to see this information on my account, why weren't they able to see that my referrals created their accounts on a SEPERATE device first, BEFORE logging in on my device? Even the people whom I referred offered to verify their accounts and allow Ibotta to contact them. I also mentioned other points to Ibotta in my appeal, but their decision did not change. Several other people have had the same thing happen to them. I am planning to file a complaint to the BBB. All I can say is Ibotta Inc. has poor customer service! They should update their terms of use to state, "Ibotta Inc. does not permit the helping of friends and family, this action is prohibited"

I don't understand what everyone's problem is & why people are trying to bash this app, but in the past 3 weeks I've accumulated almost 40 bucks on stuff I was going to buy anyways... PLUS YOU GET TO USE MANUFACTURER/STORE COUPONS, as well! Sounds too good, right? I know...

A friend of mine kept on and on about how she was making money, and while I was leery at first, that soon subsided. Yesterday I "withdrew" money for the first time. After hitting submit, within seconds I had an email saying "Ibotta Colorado has sent you $38.50..." then, transferred that money to my bank account (waiting on PayPal mastercard)

There's a few caveats, make sure you read the fine print under the rebate (sometimes you have to buy more than one to get rebate) also look if it's a bonus buy, you get extra money and NEVER scan the receipt, only the QR CODE. Scammers out here are trying to photoshop receipts and they're smart, they'll shut your account down. Scanning the QR CODE off the receipt also credits your account within minutes.

I'll keep using it. If you're honest & not trying to make this a side hustle, then you'll be fine...

This company is worthless. They offer rebates and it was working fine in the beginning however since they did the update on thier app for some reason it thinks you are duplicating receipts when you try to scan a receipt it doesn't allow you to select the items you purchased so when you try it again they say you are duplicating it. After all, contacted social media and they removed my posting, put in a ticket instead they deactivated my account. There is no way you can speak to someone at this company and address the issues with this app and or get your account resolved and Money refunded. Stay away and go to checkout 51 it's much better and less of a headache.

Worse company with customer service..

My roomate and I both got locked out when we tried to retrieve our giftcards. They accused both of us of using more than one device. My roomate and I have our own phones and do our own shopping. We never put in duplicate reciepts. After this accusation I responded back that I only own one device and asked them to show me what reciepts I was supposedly trying to duplicate. They will not contact me back. Yep. I see class action lawsuit coming...

My daughter in college try's to earn extra money to help with costs. She opened an Ibotta account and it wouldn't work. So I, her mother was able to open one for her in my iPhone. I went to visit her, took her to buy groceries and had her try to access the account from her computer as I did not have my phone on me. She would have been able to collect $10.00. Ibotta shut the account down saying their rules were broken by opening the account on my phone. Funny they didn't mention it for months until she wa ready to get paid. From what I've read they are a scam. It's advertising and purchase tracking at its finest as scans go.

Finally done with Ibotta. The time I've spent trying to get tiny little. 25 credits that get "missed" when they process a receipt is not worth it, which I believe is their intent. Final straw was a bonus I didn't receive and when I questioned it I was told that because it was so popular, they shortened the time that it was available, without any notice. They're headed toward consumer protection trouble. File a complaint with your state consumer protection agency, it takes numbers to move the government to action. Can't wait to be part of the inevitable class action.

This application is total fraud

I am trying to withdraw money from my account since last 2 years and every time they show a message that there is some problem with your account and we will get back to you soon

By giving you your first payment they earn your trust and than they don't pay you anything

They even don't have a contact number on which customer can contact for their problem also they don't reply to any of your emails.

They are a very very big FRAUD