Eddy T.

Don't get me wrong, this app is by far my most favorite app I like to use on my phone. The only reason I gave it one star is because of the way Ibotta handled my situation. My account was permanently deactivated for having multiple accounts associated with my device as well as trying to exploit the referral bonus. I explained my case to Ibotta in multiple e-mails. My friends and family whom I referred, logged in using my phone. They did this so I could show them how the app. Works. I argued that if Ibotta had the ability to see this information on my account, why weren't they able to see that my referrals created their accounts on a SEPERATE device first, BEFORE logging in on my device? Even the people whom I referred offered to verify their accounts and allow Ibotta to contact them. I also mentioned other points to Ibotta in my appeal, but their decision did not change. Several other people have had the same thing happen to them. I am planning to file a complaint to the BBB. All I can say is Ibotta Inc. has poor customer service! They should update their terms of use to state, "Ibotta Inc. does not permit the helping of friends and family, this action is prohibited"