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Indiana
1 review
4 helpful votes
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Very dissapointed!
September 17, 2018

I have never had so many random issues with any site, like I have hulu. Seriously, the ads are the most annoying of all, but not just the ads bother me. I will legit sign on, correct gmail and password and it will pop up like it signed on (My boyfriends name and mine pop up) but as soon as it pops up and I click on a name, BAM! The screen goes back to the log in. I had this issue before and had to have hulu fix the issue. All of a sudden its happening again and again. I am done. I had Netflix before Hulu and never had any problems at all. I was very dissappointed and surely Hulu needs to get rid of their ads and fix their issues, or we are all just gonna run back to Netflix... smh

Date of experience: September 17, 2018
Texas
1 review
7 helpful votes
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I am utterly exhausted with the agenda Hulu tries to push on its viewers. I started to watch a Hulu original series today called The First. I had gotten to the 3rd episode and was liking the show this far then boom a lesbian couple has to be in the show. Or particularly scen that is thown in to trailer to the LGBT community. I'm tired of this. I can't watch anything anymore now a day with out liberal progressive agendas being forced in my media and entertainment. The show is about sify space exploration to mars. What on earth is the point of putting pro LGBT scene in this show. I'm done with Hulu and they won't get another dime from me. I refuse to be forced to accept there agendas.

Date of experience: September 21, 2018
Utah
1 review
6 helpful votes
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Complete SCAM
May 12, 2017

This service has more commercials than any free site I have used, AND THEN YOU GET A BILL! It is mind boggling how many ads you will watch. If you get lucky and it does not buffer, and you have not pressed any, and I mean any buttons, you may get to watch your program in double its runtime. Keep in mind this is only under PERFECT circumstances, on average it will take far longer. If you like paying to watch ads that Hulu is already being paid to air, then you have found your streaming service. Everyone else, RUN! And please do not give them your credit card #, you'll be sorry.

Date of experience: May 12, 2017
California
1 review
6 helpful votes
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HULU cuts out BEWARE!
August 5, 2019

Service is horrible, at least once a day I get an error message that reads "Having trouble with this program" and cuts out, usually my local sports teams, so what happens is I miss at least 3 out of five weekly games that I got this service to watch. DO NOT WASTE your money on Hulu this is a terrible provider... period

Date of experience: August 5, 2019
Washington
1 review
2 helpful votes
Follow Cameron P.
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Hulu is great if you are just looking to watch shows on Demand. But as far as live sporting events (which is the only reason I got Hulu because Netflix doesn't offer live TV) The games always seem to lag. I am a huge soccer fan and I am trying to watch a game on FS1 but I keep getting Playback Failure. Why am I paying $54 a month for this again? If I am paying that kind of money, there shouldn't be any lag or failure to play anything. I am currently watching this game elsewhere and the stream says FS1, so if that stream is working for FS1 then I don't understand why Hulu is having trouble playing it. Would be 5 star otherwise..

Date of experience: March 13, 2018
Florida
1 review
1 helpful vote
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Hulu sucks
February 14, 2018

Hulu has not been working correctly to begin with and now somehow all my information is no longer attached to my account and it looks as if I cancelled my service, which I did not do, along with the fact that I also can not use the gift card I got as a Christmas gift. When I tried to chat with Hulu to fix this problem my wait time went from 1 minute to 30 minutes. Good thing I have Amazon Prime and Netflix. I will NEVER use Hulu again!

Date of experience: February 14, 2018
Texas
3 reviews
0 helpful votes
Follow Jim N.
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Over and over get a Hulu Error Code: Playlist 5... timed out, no matter what I try to watch. Try to report to support and their support link doesn't exist... The requested URL "[no URL]", is invalid.
Reference #9.2a3b2f*******223.2abc54bf.

Date of experience: December 28, 2022
New York
1 review
6 helpful votes
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You pay $8.00 a month and they still make you watch commercials! What's the point when you have on demand? Netflix doesn't make you watch commercials. Hulu is greedy. If it wasn't for commercials it wouldn't be bad.

Date of experience: October 25, 2015
Florida
1 review
0 helpful votes
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Amazing!
September 30, 2020

I love Hulu A lot! And people that are posting bad reviews are the same one that is not making any sense. And a funny thing happened to me using Hulu. One of my Favorite shows said "exp_" and I wasn't freaking out until I keep seeing it every day. So I searched " what does it mean when a show says expire next to it" and it said that means they are taking the showdown. I was so sad. And I didn't finish all the episodes but I really watch all the episodes as soon as I read the Hulu expire thing. And yesterday the "exp disappeared";-;

Date of experience: September 30, 2020
Virginia
3 reviews
1 helpful vote
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Hulu Live TV
March 8, 2023

I love their autoplay because it works like it should...with binge watching in mind. I also love their original programming (The Bear). However, it simply cannot make up for subpar Live Guide, the constant "we cannot play that right now", the confusing mess of the LIVE GUIDE design...it's so beyond logical I have to wonder who in the world is programming this $#*! show and is there ANY user testing before the slap it on the app? So POOR I simply can't take it anymore. Going back to YouTube Tv.

Date of experience: March 8, 2023
Oklahoma
1 review
8 helpful votes
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Misleading advertising
December 12, 2018

I think it is very misleading that we pay for the no commercial plan and yet STILL get advertisements! When I called about it because it doesn't make sense to me to pay extra for no commercials and to still have a ton of advertisements the customer service rep was quite irritating to deal with, and just informed me that we have to pay an Additional $15 to not have commercials?

Date of experience: December 12, 2018
Texas
7 reviews
15 helpful votes
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Deserves no stars...
April 10, 2021

Stupid $#*!s are elitists... I have $#*!ty tracfone, but guess what? Youtube works just fine! But these $#*!s and their $#*!ty $#*! app?! "$#*! you, we aren't the problem as to why you can't watch this, you are, the problem is on your end you poor, broke $#*! hoe! BUT KEEP PAYING US FOR LOUSY SERVICE $#*!! HAHAHA!" -_- NetFlix even works better... And NetFlix is kinda $#*!ty... But no, hulu can't match their competitor not youtube. That's $#*!ing sad and pathetic, and insulting beyond belief. -_- WELL! I guess these $#*!s DON'T want my money! Seriously, someone please tell them that their $#*! is worthless.

Date of experience: April 10, 2021
Virginia
1 review
2 helpful votes
Follow Whitney L.
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HULU cuts out and reboots whether your watching a TV show a movie or the Super Bowl. We wouldn't recommend purchasing HULU unless you like constant interruptions. It's definitely not worth the money. The only time your not interrupted is during the commercials.

Date of experience: February 4, 2018
California
5 reviews
10 helpful votes
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Bad UI but good content
October 16, 2017

As someone who has cut the cable and now rely on Hulu, Amazon Prime, Netflix, HBOGo, and CBS All Access, I thought I should review them. I give 4 stars because I find myself watching Hulu more than the rest. It was worth it to me to spring for the no commercial version. If that wasn't extra, I'd give 5 stars. The UI is kind of lame, but the content is current and commercial free.

Date of experience: October 16, 2017
Arizona
3 reviews
9 helpful votes
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Rip off
February 13, 2016

Hulu is bad service and they want you to pay more to get rid of them netflex is awesome and great service I wouldn't have hulu ever for these reasons of commercials in there shows I wouldn't pay them more or subscribe to them at all...

Date of experience: February 13, 2016
Mississippi
1 review
1 helpful vote
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No ADs service
August 13, 2023

Hulu offers no ad service, and while I understand I'm seeing these on Hulu live based on network ownership, I don't understand why I'm seeing A LOT of ads during movies when I'm paying for no ads. Hulu is taking customers money for a service they are not providing as well as making money from Advertisers who are placing ads on the Hulu platform. This isn't right and I see why the reviews have low rating.

Date of experience: August 13, 2023
Florida
1 review
3 helpful votes
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Hulu live tv horrible
September 15, 2019

First of all every show it cuts off the last few minutes always the last word that sometimes can be very interesting and closure.

Secondly, they discourage watching without WiFi by every few minutes it needs to be reloaded and you ultimately miss 1/4 of the show from all the reloads. But on the craftmatic beds or some paid programming magically it never cuts off.

Third I cancelled cable because the bill was always changing magically and suddenly it was $1 here and $1 dollar there and low and behold the same thing started happening with Hulu so yeah I canceled

There are much better services out there that aren't doing sneaky things to their customers

Date of experience: September 15, 2019
Michigan
1 review
0 helpful votes
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Why
December 5, 2020

Hulu isn't terrible or great. They're kinda like oatmeal. Yeaaaaaa, you'll eat it. 2 main things r content. 1) not enough of it and 2) u can't download like u can on NF, prime, hbomax, Disney. If u want to download u can but only if u pay for the more expensive service. That is so shady. Seriously, just give me it. The days of dangling the carrot to get people to buy is such an ancient business strategy. It just doesn't work. Waaay to many options for hulu to be playing kiddie games. So I cancelled. Plus the orginals is the least of the bunch. Not enough of em and more importantly not enough good ones.

Date of experience: December 4, 2020
Pennsylvania
2 reviews
9 helpful votes
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You can't cancel Hulu
January 10, 2019

Hulu screwed me over. I tried to cancel my account twice, and both times it didn't go through. They charged me anyway and overdrafted my account twice. When I tried to have them compensate me for the charges, they refunded only one month and told me I was screwed for my overdraft fees that wouldn't have happened if Hulu hadn't messed up. I hate Hulu and want everyone to know that they can't be trusted.

Date of experience: January 10, 2019
North Carolina
46 reviews
92 helpful votes
Follow doug c.
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Hulu what are you thinking? It must be make believe like cnn news, did you actually air a Hulu original show about hillary clinton? This guy oops, i think maybe lady, is the BIGGEST LIAR, since spectrum news. She is a fake, she cares about herself ONLY, she is a thief and you are making more money for her. You have to have your head examined or maybe you are part of the problem, not the solution in our Great Nation, that President Trump is Making Great Again after the nobama years. I am going to cancel my subscription and I urge everyone who reads this to do the same, if you are as unlucky as me to have had hulu.

Date of experience: March 22, 2020

Overview

Hulu's reputation is marked by a diverse content library and the appeal of timely access to popular TV shows and movies, which many customers appreciate. However, significant concerns have emerged regarding technical performance, including frequent buffering, app freezes, and navigation difficulties, leading to frustration among users. Additionally, issues with customer service, such as unresponsive support and billing discrepancies, have been highlighted. The overall sentiment indicates that while Hulu offers valuable content, persistent operational problems and a growing dissatisfaction with ad frequency may push customers toward alternative streaming services.

This summary is generated by AI, based on text from customer reviews

service
214
value
215
shipping
67
returns
75
quality
192
+32