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Tennessee
1 review
0 helpful votes
Follow Sharee R.
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This company is horrible and taking advantage of it's users by jacking up prices but providing a ton of crap for it's users to deal with. It's expensive, there is always an issue, it always just spins and gets stuck, and you can't use tmobile internet without you having to call once a week and spend an hour on the phone to have it reset. It has good shows but it's not worth it.

Date of experience: March 19, 2022
New Jersey
1 review
2 helpful votes
Follow andrew C.
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Hulu started as a 'cut the cord' provider for free and like $10 no ads. Then they bundled, then the charged more. My latest plan was $78 for no-ads, Disney+ and ESPN. Just put a movie on. Oh, it's supplied to Hulu for USA… and guess what - 9 sections of ads of 3 mins, or I can chose a 30 sec interactive ad. No. I choose to cut the cord from you Hulu as you just turned into the monster you promised not to be - a cable bundler full of ads. Subscription cancelled. Using my money to buy some nice bottles of wine to go with my Netflix, Amazon, ANYTHiNG but Hulu!

Date of experience: May 19, 2022
Texas
5 reviews
6 helpful votes
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I only got Hulu for this past year in college because my dorm didn't have cable in the bedroom. It was good for that, but now that I'm back home and will be in a newer dorm this fall, I have no use for this. Only subscribed in addition to Netflix so that I could watch American Idol since I had no cable. The ads ruin it. May pick it back up at some point, but probably not. Also had a lot of issues with the streaming regardless of how good my internet was and in the case that an ad didn't load properly, the whole thing would get messed up and I'd have to close the app/refresh the screen in order to try to watch again.

Netflix is better, and has no ads. Netflix is a good supplement to cable. Hulu is only of any value if you don't have cable.

Date of experience: July 28, 2016
Florida
1 review
1 helpful vote
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Hulu
February 25, 2017

I like to know how HULU gets three and a half stars when most of the ratings are disturbing. Who runs this company. According to what I read the ads are all in Spanish. Which is one of the complaints. What happened to the English language. I was under the impression where you live you learn their language. It's outrageous how you cheat, lie and steal money and they get three and a half rating. If this was a court case you will be in jail. Is this something wrong with this picture?

Date of experience: February 25, 2017
Texas
1 review
11 helpful votes
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Not cool Hulu, not cool
January 22, 2021

I have some time on my hands these days and I wanted to watch some old housewives episodes. I found out that Hulu offers them, so I sign up and I start watching. 2 days in and I'm loving it! On the 4th day (took a break on the 3rd) I go to watch some
More episodes and it says "this isn't included in your current subscription, we offer plans and add ons blah blah blah" who lets someone start watching a series and then says "WAIT! The $6.00 your are paying a month isn't enough, you now have to pay $62 bucks to continue watching it!? Hulu you guys did me dirty, that's not cool man.

Date of experience: January 22, 2021
Wisconsin
1 review
0 helpful votes
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It never works
June 3, 2022

Every time I get really into a show it constantly say we are having trouble playing this title. I give up! I really really wanted to watch a certain movie. The app said I would have to upgrade to premium. No problem, except I still can't access the movie and customer service is a joke. Good by Hulu. You really suck!

Date of experience: June 3, 2022
Florida
3 reviews
1 helpful vote
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During this time of recovery from an economic downturn, people are saving money and have become more frugal than ever before. Many people have cut back on the luxury items and only focused on obtaining the necessities. Going to the movies with high priced tickets and popcorn was a luxury that many people cut back on.

As we began to embrace these cut backs we put together a list of websites to watch movies and/or tv on to little or no cost. We kept in mind a number of things such as affordability, reliability, clarity, and much more. This site is effective? It is very easy to navigate and to use. The pros is that it is free and user friendly, the con is that they charge for Hulu Pro but it is still affordable. The purpose of the website is to watch tv shows or movies online for free. I would you definitely recommend this website to a friend.

Date of experience: July 9, 2012
Georgia
1 review
7 helpful votes
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Dam you Hulu/Huluplus
August 29, 2015

Constant clock error code, restarting my DVR because it freezes up after every episodes. Commercial etc. No more $7.99 out of my pocket. I will stick to Netflix, since got no cables, maybe when Empire episode 2 starts Sep. 2015 since I'm in be by 8pm. Bye!

Date of experience: August 29, 2015
Maryland
1 review
1 helpful vote
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Hulumph
August 2, 2017

Let's see, where do I begin? They say they have shows from a channel, but turns out they only have a few of those shows available and not all the seasons, if more than one ur lucky. Then, try to actually watch shows it's all errors and loading issues (at least 3 per show). Live TV is awful. Stream stops frequently and just kick you off HULU, usually Right in the Middle of an important news story. Huge chunks of shows are just lopped off if there is any interruption in loading. ADS seem to play perfectly from beginning to end though. And there's a LOT of them. Almost as much as CABLE. Also all interface must be done via a phone or tablet. Interface stinks. So glad we use a tablet for most b/c I couldn't imagine trying to find anything on that app on a tiny phone screen. Good grief. I don't think we'll keep it for much longer.

Date of experience: August 2, 2017
New Mexico
1 review
1 helpful vote
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Disney+ package,espn blocks Nhl games regularly, Hulu worked fine last year but now will constantly give error message when trying to watch or resuming playback. Now on 3rd game tonight yet never finished first 2...

Date of experience: April 19, 2023
New York
2 reviews
5 helpful votes
Follow Vladimir R.
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Hulu is like Windows 3.0 in its design and execution. Try to offer constructive advice and customer service hangs up on you. We canceled 2 hours into free 5 day trial. YouTube is much better though as expensive.

Date of experience: May 23, 2021
Florida
1 review
1 helpful vote
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Every other commercial is in Spanish for months now. It's really annoying. I canceled solely for this issue. I contacted them, was told "they were working on it"... a month later, still no fix. There's way better providers other than Hulu.

Date of experience: November 14, 2016
Pennsylvania
1 review
4 helpful votes
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Trouble with hot spot!
October 18, 2017

Hello,
I just got off the phone with hulu customer service.
They won't reset my firestick because the hotspot has trouble maintaining my IP address. After 4 times, I can't get a 3 second fix on their side.
Hulu rep was cocky, tried to tell me "she can't change technology" and "it's the internet". Well, I'm over educated and don't need her pale explanation.

Date of experience: October 18, 2017
Massachusetts
1 review
2 helpful votes
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Watching Lord of the Rings trilogy... halfway through 2nd movie... dropped all 3 from the platform with no warning as expiring. Hulu sucks. Stop promoting garbage I don't want to watch and focus on doing things properly.

Date of experience: February 1, 2021
California
180 reviews
906 helpful votes
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At first I was a little bit wary of paying $9.95/month for what used to be free on hulu for their new service hulu plus, but it really is a good deal since they stream it in much better quality it seems. Nice to be able to have all of the current season's TV shows as well. The combo of hulu plus and Netflix makes it seem like I rarely watch cable TV now. I am a big fan of HDTV and high quality images but the on demand feature of internet TV is just too alluring.

Date of experience: August 15, 2010
Tennessee
1 review
1 helpful vote
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Hulu has increased it's prices for everyone who has it…. My subscription was 64.99 and now it will be increased an additional $5.00 so they can force Disney+ and ESPN down peoples throat. It would be all well and good if the service they offer wouldn't freeze, however, it does and on a consistent basis. Day, evening, night, all you get is a partial show that freezes and Hulu coming back with "They're experiencing difficulty. I've deleted the app, reinstalled it and it'll play for about an hour or so, then yet again "FREEZES ". My internet is fine, I have no issues with Prime, Apple TV, etc., just Hulu.And yes I've done everything it asks and yet this is what I get every hour or so……

Date of experience: November 29, 2021
Mississippi
1 review
1 helpful vote
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Another Disney screwup
December 4, 2022

What is it about Disney's megalomania? Seems everything they touch since the early 90's they evolve into their own image and quality & customer service tank. Most recent problem is HULU. Seems recently our username and password is good for about thirty days then you have to reset again. Sadly, the old username with password does not let you in for viewing but you can online access your account. Wish Elon would let
Twitter get into streaming. BTW gave 1 star because Zero and Negative integers are not allowed

Date of experience: December 4, 2022
Oklahoma
1 review
4 helpful votes
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What a SCAM!
February 6, 2019

Will never use Hulu again. Don't trust them! Shady business practices! Signed up for the big Black Friday $0.99/month for 12 months deal just over 2 months ago & decided to add the 7-day free Hulu Live trial only to be told when we decided against keeping the Hulu Live that we could no longer keep the deal we were on & had to pay full price. WHAT A SCAM! So you're actually punished for trying out an added upgrade if you don't keep it. The woman I spoke to said she understood my frustration but just basically kept saying over & over again that it was their policy as if reading from a script. Management is AWFUL. Asked to speak to a manager twice, both times put on hold only to be told they would not come to the phone. Wow. I will never be back and will make sure I let anyone and everyone know about the scam they're running. Couldn't afford their big deal they offered so now they've found a way to SCAM people out of it. Horrible business practice. Will be sticking with Netflix & Prime.

Date of experience: February 6, 2019
Washington
2 reviews
15 helpful votes
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Besides being unable to make the text out from the background at times, on a large screen TV, the text is too thin and hard to read if you have poor eyesight. At least with the old interface, you could tell what show you were watching, even if you couldn't read the text. My mom hates it not only for that, but due to the wiping out of her favorites, she can't watch anything now.

Worse yet, they installed this abomination of a UI AFTER charging their monthly fee, money she would have preferred to keep and cancel her account instead. Hulu's just lost two more customers.

Date of experience: September 21, 2017
Colorado
2 reviews
22 helpful votes
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Hulu is the worst!
January 26, 2015

Hulu is the worst! Shows just stop for no reason. You have to watch as many ads as you would on TV, but worse than TV because the same ad is repeated over and over, every few minutes. To get away from the ads, I subscribed to Hulu Plus. Huge mistake! Still a horrible ad to content ratio and random stops. And, because I've lost my password, I can't un-subscribe (or use the site) in spite of spending hours trying to navigate their impenetrable system, which inexplicably won't send me a password reset or let me email the company. Because I made (another) mistake of auto pay on my credit card, I'll have to cancel this card to get away from them. Bad, bad, bad.

Date of experience: January 26, 2015

Overview

Hulu has a rating of 1.7 stars from 1,179 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Hulu most frequently mention customer service, credit card and free trial. Hulu ranks 202nd among Streaming Movies sites.

service
213
value
214
shipping
67
returns
75
quality
191
+32