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California
1 review
2 helpful votes
Follow Margie P.
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If you have Apple products you better not touch your screen while you're watching. What a horrible platform for streamingFOR YEARS. Why can't they get it together?! Why? They don't seem to care. So many other problems as well, all "viewing" related. And that's the business. Viewing shows! What a waste.

Date of experience: September 2, 2019
Arizona
1 review
1 helpful vote
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Can't log in most of the time through Sony Bravia Smart TV. When I can and the program starts, at about 5 minutes in it recycles back to the beginning; over and over and over... and over again. Two tech calls didn't provide a solution. Was referred to my able company which, politely, labeled this BS. Works through cable company's TiVo box. All other streaming services work fine on Sony TV. Just Hulu doesn't. Like their programs but they get one-star for crappy streaming.

Date of experience: July 15, 2022
North Carolina
2 reviews
1 helpful vote
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Overpriced junk
November 24, 2022

Paying $85 a month just to have 3minute ads almost every 10 minutes during movies and shows. And the ads are mostly drug companies showing gay people cuddling, and talking about sex, all the while my young kids are watching tv. No thank you, we uphold christian values and Hulu is way too woke for us.

Date of experience: November 24, 2022
California
1 review
2 helpful votes
Follow Jeff M.
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Hulu has gotten worse and worse, just like Netflix. Cancelled Nextflix. Cancelling Hulu next. Hulu limits the available seasons on too many shows. Either provide every episode or nothing. If I like something I want to see it from the start. I guess now that they have a strong base of subscribers they can decide to put more cash in their pocket by reducing the paying clients options. I say "Screw Hulu".

Date of experience: July 9, 2019
Texas
1 review
5 helpful votes
Follow Wesley B.
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I was a die hard Hulu fan and customer for years. The rolled out their "New User Experience", claiming it was aimed at making it easier for us to find what we want to watch. The opposite happened. It takes endless scrolling, searching, browsing to find anything. There is no Live TV programming guide. Whats currently airing live is grouped in with on-demand content. I found myself watching a day old newscast due to a recording being mixed in with live. This change was too much for me to waste my time on. I cancelled my account. I will sit back and wait to see if they rework the UI to something usable. In the meantime I have Amazon prime and Netflix.

Date of experience: October 19, 2017
Florida
3 reviews
2 helpful votes
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Disappointed
September 28, 2022

I recently came back to Hulu b/c they offer network tv as well as the sports stations I watch. For some reason, after 1 week I have had 4 problems with recording. I spent 45 minutes with a very nice & competent young man who was not able to help me. He said the issue is my Mac security & Hulu's sensitivity. If I can't record & skip commercials, there's no point. I guess I'm going back to Fubo

Date of experience: September 27, 2022
Texas
1 review
3 helpful votes
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Very disappointed!
December 3, 2018

2018 update- HULU took channels I have being paying 2 years for and deleted them then offers them back for additional add on charge. I am still paying the same premium, no discount for the channels deleted. You don't delete channels a customer is already paying for, you offer NEW ones. No way to contact anyone, only a robot customer service. At least with Cable providers you know that what you pay for is what you will get.

Date of experience: December 3, 2018
Washington
1 review
21 helpful votes
Follow Stasha J.
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I've never had issues with Netflix. Hulu has you login back and forth between two TV's non stop. Then, I save my password and it makes me reset constantly between each TV and retype and reset every time! If you don't have high blood pressure, you will if you sign up with Hulu! Worst wait for customer service too! Lol not worth the money I'll go elsewhere since so many streaming channels available!

Date of experience: June 29, 2020
Massachusetts
7 reviews
40 helpful votes
Follow Shopaholic G.
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Very easy site to watch free T. V. The streams are fast and clear, I rarely have any issues with the picture or sound skipping (and frankly even when i do it's likely bcuz i'm doing 5 other things on my computer). They don't have every episode for most shows, at least the more popular ones. They seem to rotate which ones they're offering, sometimes with only a handle available for any given show. If the show's still airing they usually have the latest episodes up within a a day or 2. I'd definately recommend Hulu if your stranded somewhere with your laptop with nothing to do :)

Date of experience: April 24, 2010
North Carolina
1 review
3 helpful votes
Follow Tamara S.
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Hulu must have hired new people, because whomever thought this new update was a good idea is an $#*!. First of all I can't watch the shows in "My Stuff". Like what is the point of having favorites if its going to queue "Curious George". I hate Hulu and am really considering cancelling my subscription after this month. I ran away from Cable but thinking about going back. Hulu has made changes that has and is alienating their customers for a. In order to compete with TWC/Spectrum /Netflix... Etc... they have made changes that doesn't listen to the customer but otherwise wanting to compete. I am so disappointed, secretly waiting for another competition to come put Hulu out of its misery.

Date of experience: August 5, 2017
West Virginia
1 review
0 helpful votes
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$#*!ty customer service
September 15, 2022

They don't help with anything being charged twice a month for over a year. Called to get it resolved first agent was rude and hung up on me. The second was little helpful but not much. I'm canceling everything from hulu. They want your money but won't help with the issues their company has with their customers. Not even worth 1 star wish I could put 0 stars

Date of experience: September 15, 2022
Kansas
1 review
1 helpful vote
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Buyer beware
August 25, 2023

Their commercials between shows hang up and freeze. Once you back out and restart, it happens again and again. Especially after the Jameson Orange liquor commercial, guarded it will freeze every time after that commercial. Customer service is a joke. When someone finally answers, you cannot understand them because they're from another country. We're canceling this piece of crap and I suggest you really consider before buying into this mess.

Date of experience: August 25, 2023
Virginia
2 reviews
3 helpful votes
Follow Diane C.
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It's becoming impossible to log into my account on hulu. Recaptcha goes on endlessly even when I know I have them all in the previous set. And for what reason? It's not like hulu is an important site needing to provide security. Once is MORE than enough. My bank doesn't even have this junk. Whoever created recaptcha, well I better not publicly express what I'm thinking. The pictures are tiny, often fuzzy, and on the one picture displays, a tiny bit might carry over into another square if you look close enough. Why is this demanded on computers when you don't have to on your TV? An account is an account. Anyway, guess it's time to dump the hulu. Small letters are intentionally used.

Date of experience: August 17, 2021
New Jersey
1 review
2 helpful votes
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I find it absolutely atrocious that this bull$#*! app is all about the money. I can understand one ad in an episode, but every five minutes?! Literally every five minutes theres a 90 second ad. Its very obvious that all they care for is money, not the customers who pay them money. Most of the world is poor, we need some sort of entertainment and because we cant afford or refuse to pay more money for less ads, were getting $#*!ed over. The poor get screwed again! $#*! you, Hulu! See how long you can mistreat your paying customers before you yourself are bankrupt.

Date of experience: January 17, 2018
New York
1 review
1 helpful vote
Follow P B.
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Two hours of my life gone. Three customer service reps--Paula, Muriel and Liezel. Cut off twice. No one could figure out why I could not activate my account on my LG TV. Then I remembered! I have an LG TV that had sent me a note telling me they no longer support Hulu. Customer Service is clueless. Endless resets. The ultimate injustice, three different credit cards denied my enrollment. I had to call my credit card company to get them to approve $5.99. They told me Hulu is flagged as highly fraudulent. Can you believe this?

Save yourself a lot of time. If the user set up doesn't work right out of the gate, give up.

Date of experience: April 22, 2020
Minnesota
1 review
1 helpful vote
Follow lisa m.
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I just started an account on hulu and do like some of the choices. Was very unhappy to have the adam and eve commercial come on in the middle of watching a show with my kids. I dont think this is really appropriate advertising in the category we were watching. I think that it should be in the adult category or gay and lesbian or something that is more sexual in nature. That alone is almost enough to make me cancel before I have even been on for a month. Then after that is was for call in dating services not really happy with that..

Date of experience: July 29, 2014
Missouri
1 review
0 helpful votes
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GREED!
December 30, 2019

Been with HULU for over 10+ years, Today I cancelled my subscription. Too pricey, not enough content for the increase... everyone likes to say cut the cord but the cord is now cheater and better. Just like everything else in this country greed is destroying it! TRUTH

Date of experience: December 30, 2019
Georgia
10 reviews
17 helpful votes
Follow Brinn J.
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When it comes to following our favorite TV shows, we want what we want on demand, when we want it. Hulu gets used as much if not more than our DVR. For under $10/month, we have access to a huge selection including interesting content from overseas. The library satisfies needs for every family member regardless of age or taste. They have even added their own original shows. Hulu continues to keep their user interface very fresh and intuitive. Over the years, we have rarely experienced down time from the site. There are commercials, however spot breaks are under 90seconds. Content doesn't stay around forever. Some shows do expire. However, you can add your faves to your cue & receive updates about the status. Hulu isn't the only service we use, but with the MASSIVE amount of free content, it's a great bang for under $10/month! (*they do offer a selection of movies, but it is so poor, we rarely watch them)

Date of experience: February 18, 2015
North Carolina
1 review
12 helpful votes
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This must be hulu's new corporate strategy. The new ui is nearly unusable. I don't think that it's worth the frustration to use hulu with the new "improvements". I'll give hulu a few days to provide a revert option, otherwise it's time to cancel and replace. There are plenty of competitors out there.

Date of experience: September 20, 2017
Ohio
1 review
5 helpful votes
Follow Wade w.
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Hulu had been offering a large inventory of shows that would have all its seasons, However with the recent update they have drastically cut the number of the shows and their episodes. What may have have been 10 seasons are now two This recent change may be be ideal for people with tablets and IPhones but for us folks that liked to kick back at home and bing out on our favorite shows or discover new ones what was their large inventory. It is a great disappointment. I had contacted their customer department and formally registered my complaint and hope other fellow Hulu viewers also expressed their opinion so Hulu will restore the site back to where it wasl.

Date of experience: September 20, 2017

Overview

Hulu has a rating of 1.7 stars from 1,179 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Hulu most frequently mention customer service, credit card and free trial. Hulu ranks 202nd among Streaming Movies sites.

service
213
value
214
shipping
67
returns
75
quality
191
+32