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Georgia
1 review
1 helpful vote
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I'm pretty satisfied with hulu, but wtf is up with the ridiculously small search letters! I've contemplated cancelling it just for this reason. I have 20/20 vision and freaking need a magnifying glass to type in the letters to find a show. I'm using my wii to stream hulu, so not sure if it's just an issue related to the wii or what but really... step it up hulu and enlarge the letters!

Date of experience: August 1, 2016
Louisiana
1 review
6 helpful votes
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I am about ready to throw a shoe through the tv. Trying to watch a series on Hulu today and every episode I have to restart because Hulu can't figure out how to achieve proper downloads. The last episode I never even got to finish. After the episode restarted from the beginning 5 times I had to give up. Hulu wants to blame it on your tv or internet provider but it is truly a Hulu problem. My internet service is downloading at 50mps and Hulu requires 1-3mps. I also have no problem with Netflix or Amazon. Hulu has a great selection, if they could only figure out how to let us watch it.

Date of experience: August 23, 2015
Texas
1 review
2 helpful votes
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HULU false advertises when it says you can rewind or fast forward. Stay away from this service you will get pissed if your watching sports and want to rewind during commercials or fast forward after pausing it or recording it. Cancelled and went to youtubetv to fix the issue.

Date of experience: August 21, 2019
Pennsylvania
1 review
0 helpful votes
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Aggravated
February 4, 2023

I've had Hulu for awhile. Everything was fine until the November update. After that all I get us glitching and freezing. I have spoken to customer service repeatedly and got told it was my cell(it wasn't), my cell provider(it isn't) and to do the steps I had already done countless times before calling them. I can't get a refund because I pay with gift cards. I can suspend my account but I wasted $ on those cards when I unsuspend to see if the app works. I talked to someone who told me they were would advance this case to someone. They said I would get an email. Still have yet to hear anything. Hulu has an excellent selection of stuff to watch. But what good is that selection when I can't watch anything and am losing money because Hulu refused to fix their update or refund my money on a gift card?!

Date of experience: February 4, 2023
New York
1 review
0 helpful votes
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Keeps stopping
March 13, 2021

Why does hulu keep stopping. You restart it and you have to watch the same scene over again several times. Its not on my end. And my tv turns off all by itself. Wtf. Doesnt do it on netflix or amazon. Its like the 3 stooges are running this operation. Come on man its2021. Tv should be better than this don't ya think.

Date of experience: March 13, 2021
Oregon
1 review
0 helpful votes
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Commercial volume
June 10, 2022

I am a subscriber, I love hulu except the commercial volume. I am probably the minority that actually doesn't get up for commercials I find most of them amusing and if want want to get up during a show I pause it like a normal person! So most of the time I don't need to get up and have to mite the damb commercial because my neighbor 2 miles away can here it. Stop upping the freaking commercial volume amd most of the couch potato subscribers will watch them because they can be pretty entertaining.

Date of experience: June 9, 2022
California
1 review
0 helpful votes
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Horrible
December 11, 2020

Horrible movies terrible glitchy platform and if you watched something 3 years ago and left it at 30 sec left it will remember but if you just started a new movie and are 15min into it it will be gone not in history or keep watching... the playback is so bad its like watching 90s tv. Prime tv is way better love that i will cancel hulu this month and never look back

Date of experience: December 11, 2020
Texas
1 review
0 helpful votes
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It slows down like you are in time out. It's been doing this for over a week. I guess they got the money but don't want to give the service.

Date of experience: April 17, 2024
Illinois
11 reviews
21 helpful votes
Follow Tom S.
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They have some good shows on there, and they are for free, their movies are not so great thought, very old style and not interesting most of the times. A lot of Life time movies, wich are mostly for lonely people

Date of experience: January 8, 2012
Pennsylvania
1 review
1 helpful vote
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Hulu sucks
April 21, 2022

I had Hulu since the beginning of January and it is horrible I'm always having to call them there are nothing but a lot of problems getting constantly knocked out, nothing but buffering TV always blinking it is a horrible horrible horrible company. They do not believe in quality. I pay only $100 a month and that's with live TV HBO Max and Cinemax and it is not worth it. I'm going back to cable screw you Hulu

Date of experience: April 21, 2022
Ohio
1 review
1 helpful vote
Follow Vanessa C.
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So I decided to try Hulu thinking i could watch Game of Thrones on Hulu.com on my computer... NOPE! They want you to go buy a their partners devices to watch it. I feel like it is a scam. I can get all the seasons from the library... for free! They want you to add on all of this stuff, my bill for TV is cheaper. Why would i pay for this? I would not reccomend Hulu! I will stick with netflix. Obviously the shows on hulu are not worth my time. So glad i wasted my time creating an account.

Date of experience: August 15, 2017
Pennsylvania
1 review
3 helpful votes
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Holy crap.
August 21, 2017

You guys are the actual cancer of the internet. You beg for me to take you back. And I get fed up saying, "Yes I'm sure." Overdrafted my account once... Then you take money I need for bills even though I unsubscribed a week before the date of the payment? You suck. Thanks for making life harder than it needs to be you hacks.

Date of experience: August 21, 2017
West Virginia
1 review
1 helpful vote
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Constant buffering
February 20, 2018

Hulu works great for a stretch and then buffers every few seconds, making it totally unwatchable, and this is after paying for commercial-free. Amazon and Netflix never buffer like this. When Hulu had commercials, it never buffered during commercials, only during shows. Fishy.

Date of experience: February 20, 2018
California
1 review
0 helpful votes
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NOT WORTH IT!
May 16, 2022

Hulu is a grossly overpriced joke!
The interface dosent work half the time. The DVR dosent record your shows, the tech support is non existent. And all this for the most expensive streaming app available

Date of experience: May 16, 2022
California
1 review
4 helpful votes
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I pay $43 for no commercials /advertisements it's a lie I get maybe a hand full with no commercials/advertisements and it doesn't matter what station or tv show yes I'm Angry I gave it a 3 only because as of now it's cheaper than dish

Date of experience: December 17, 2018
North Carolina
1 review
1 helpful vote
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Hulu is just a waste of time and money... The time I spend watching ads and trying to fix streaming errors, I could have watched every episode in every season of friends... twice. IT NEVER resumes where I last left off and buffers FOREVER. #teamnetflix

Date of experience: May 7, 2019
Florida
1 review
5 helpful votes
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I purchased Hulu commercial free and yet most anything I click on has commercials. When I call to complain they say those programs are "On Demand". There are less and less that are NOT "On Demand". The least they could do is have a category or notation warning me there are commercials before watching it. Reality told, what they are doing is collecting $$ for ad free PLUS getting paid for every commercial they sneak by you. In the potato chip world that's called double dipping! Don't get screwed. On Netflix ANYTHING I click on is commercial free - its not that difficult - they are scamming us at HULU - should be a class action law suit! Youtube Premium here I come!

Date of experience: January 12, 2020
Wisconsin
1 review
4 helpful votes
Follow amit k.
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Hulu is pathetic.

They show ads every few minutes. The worst part is that the ads pause during streaming and you have to sit through the slow dragging ads.

Pathetic service. The day another service has the same shows, I'll cancel my service - WITH PLEASURE!

Date of experience: May 10, 2015
Colorado
1 review
2 helpful votes
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Not worth it! When you sign up for live tv they don't tell you that you can only watch it a few devices. When I went to watch live tv non of my devices worked with it so I payed a ton of money for something I couldn't even use. Not a good service for the amount they charge you for it.

Date of experience: June 12, 2019
Missouri
1 review
1 helpful vote
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I signed up for a trial month. I called to cancel, was told it was cancelled. They have billed me $11.99 a month for the last 9 months. The wait time on the phone was an hour for billing. The Chat Person said she would only give me a 3 month credit. I was told numerous times theyd fiqured the problem out, and have not. The bank sends me back to Hulu to resolve. I have finally closed my Wells Fargo account to get rid of them. Insane.

Date of experience: October 3, 2017

Overview

Hulu's reputation is marked by a diverse content library and the appeal of timely access to popular TV shows and movies, which many customers appreciate. However, significant concerns have emerged regarding technical performance, including frequent buffering, app freezes, and navigation difficulties, leading to frustration among users. Additionally, issues with customer service, such as unresponsive support and billing discrepancies, have been highlighted. The overall sentiment indicates that while Hulu offers valuable content, persistent operational problems and a growing dissatisfaction with ad frequency may push customers toward alternative streaming services.

This summary is generated by AI, based on text from customer reviews

service
214
value
215
shipping
67
returns
75
quality
192
+32