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Illinois
1 review
3 helpful votes
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Very close to canceling
February 14, 2015

Very close to canceling. Show stops to load constantly, plus repetitive and super annoying commercials (ex - daily burn) commercials, and even stops completely mid-show and starts another show entirely. One extra star for the fact that I can watch a show after it airs and can watch a cable show. Can't wait to switch to their competition!

Date of experience: February 14, 2015
Alaska
1 review
1 helpful vote
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Ads...
February 21, 2023

Netflix is $9.99 and has NO ads, but to watch Hulu without ads it's $15? (for now until it goes up) So I decided to try with ads to save some money since I have Peacock with ads and they are only 15-59 seconds, so they are quick and don't seen to bug me. But good lord Hulu, the ads are overkill. And if you accidentally go back too far, it will make you watch the ads all over again and you can't fast forward even if you've watched them already. While on Peacock, or even Youtube for example, if you watched that ad already and decide to go back they don't force you to get stuck rewatching the whole damn ad over again. Super annoying Hulu. Fix that.

Date of experience: February 21, 2023
North Dakota
5 reviews
4 helpful votes
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No good selection
July 18, 2017

I use Hulu and drives me crazy each time the commercials pop up because my computer just freeze. Also, They used to have a good selection of the latest tv shows but no any more. You have to wait a year to watch the latest episodes. It is like Netflix but with commercials and a Medioquer selection of tv shows and movies.

Date of experience: July 18, 2017
Indiana
1 review
0 helpful votes
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Race
June 30, 2020

I see that they have a for black people shows and movies you don't see it saying for white people shows and movies your putting a color for people and that I find racist and discriminating it's racist

Date of experience: June 30, 2020
Texas
1 review
0 helpful votes
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Rude staff
December 27, 2021

Talked to them 12-27-21 12:50pm I was not able to sign to my emil then a rude lady would not help me further and hung up on me I had to call back. I will never do business with them & will remove there app from my tv

Date of experience: December 27, 2021
District of Columbia
9 reviews
25 helpful votes
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Hulu enables me to knock out my favorite shows or series in a matter of days. I hate getting into a series a couple seasons in, so before I start to watch them on TV I use hulu to catch up to the current show so I'm not lost.

Date of experience: May 29, 2014
Sweden
1 review
30 helpful votes
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Biggest piece of $#*! in its category. The user interface is literally the lowest IQ interface I've seen in my entire life. I mean, did a 5 YEAR OLD CHILD could come up with something better. Low tier company.

Date of experience: March 26, 2020
New York
1 review
3 helpful votes
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I canceled 2 days after my billing date. Saw it with my own eyes & said "are you sure you want to cancel & clicked YES! I got billed the next month & I called Hulu they blamed roku, roku could not find me. This is a joke. The only thing they are good at is blaming Hulu & roku. They are both a damn joke. It's easier going to the library.

Date of experience: December 28, 2016
Georgia
1 review
3 helpful votes
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I've had many problems with Hulu, such as being too slow or getting messages in the middle of watching shows such as "This video is currently unavailable" etc. I pay the SAME price for Netflix and don't have to watch all the commercials! But what is most infuriating is that I go to see what programs are offered, add them to my watchlist, but when I go to watch them, I get a page asking me to sign in to my TV provider to be able to watch! They are not really available through Hulu, but through some cable providers, which you must have a subscription and online account to watch! Since I don't have cable (which is why I have Hulu!) I can't watch most of the shows I chose from Hulu led me to believe were available. But guess what? I've found streaming sites that have most of these shows available for FREE with full seasons available. So this will be my last month paying for crappy Hulu!

Date of experience: August 14, 2016
Oregon
1 review
11 helpful votes
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Hulu S U C K S!
November 14, 2015

So, now you have no cable... you have Hulu... your favorite TV show is on, your excited to watch it... you get on the couch, all ready... and Hulu won't work! It won't stay on, it keep kicking you out. You try it over and over and over, but nothing, the service keeps kicking you out. You contact Customer Service, they give you some lip service about your connection... however, Netflix and Amazon Prim still work, just fine - if only they had current TV shows, I would not have to deal with Hulu. My service hardly EVER WORKS - if I'm lucky to get through a complete show without the service going out, it's rare! This service is NOT worth cutting your cable off for, because it works so sparsley.

Date of experience: November 14, 2015
Arizona
1 review
2 helpful votes
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Horrible
August 2, 2019

The only good thing about Hulu is that I can watch old shows that have been cancelled like Baby Daddy on Freeform but other than that it sucks. It's constantly cutting out I have to log in to the TV every morning. The original Hulu shows are not good quality entertainment and they won't get the Hallmark channels.

Date of experience: August 2, 2019
Massachusetts
1 review
1 helpful vote
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Really, Hulu?
November 10, 2022

So, I cancelled Hulu earlier this month because I wanted to watch local channels and local sports via Fubo. Since I had paid for November, Hulu indicated that my viewership would remain the same until November 30.

However, since my cancellation Hulu has obstructed me from signing on every day to the extent that they have created an error message making my sign on take much more time. I will not be subscribing to Hulu any further due to their juvenile tactics.

Date of experience: November 10, 2022
California
1 review
0 helpful votes
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I wouldn't bother with live tv, you can't control the station, you have to watch the commercials even if on a DVR. Plus buffering is terrible. I couldn't stand it anymore. NO commercial ad is not really true but better than not.
So i got rid of Live tv and stick to the 11.99 plan. I've tried them on. Playstation vue is best for live tv. You can control the commercials and fast forward.

Date of experience: March 2, 2018
Maine
1 review
8 helpful votes
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Waste of time
February 14, 2016

$#*! Hulu. Seriously. Paying 11.99 for half seasons and laggy shows. Don't waste your money on this garbage it is well worth it to buy Netflix and wait for the seasons to come out. Hulu is trash and will just aggravate and piss you off.

Date of experience: February 14, 2016
Texas
1 review
5 helpful votes
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Crooks! I tried the days 7 free Live TV and was charged full amount of $47 thr 2nd day. Please beware of the full surcharge that will be automatically deducted from yours checking account. Crooks! I would be better off with DirecTV R cable! This was a good idea but y should I pay that much and get screwed on the Trial period. I have been a cord cutter for 8 yrs now and think what they are doing is great but not at $45ish dollar's. B4 for you know it it will cost more than top line of cable. Not saying Netflix has all the Answers but the the prices is low and they are making there own Content. I loved Hulu but got "Screwed" by Their billing that partment!

Date of experience: November 18, 2017
Ohio
1 review
4 helpful votes
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Empty promises
December 18, 2019

I can't give it a zero, went to Hulu cut the cord to save money like the advertisement an here they raise their prices. We don't get anymore channels why do we have an increase? They say it's cause the value no it's cause they see everyone switch to Hulu, an think oh we can make more money if we raise our price well now your pricing is back up with cable an there are more channels to cable so now I'm stopping Hulu. People look to save a buck with everything in the world rasing price an everything going up in price but our paychecks so way to be greedy like the other tv providers.

Date of experience: December 18, 2019
Arizona
2 reviews
3 helpful votes
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Rude thievery
January 18, 2017

Signed up for free week, then saw all the complaints online about impossible to cancel after free trial so canceled after 2 days on line through Hulu as instructions said. Never used it, took it off menu. Found out today the have been charging my credit card, was on line 80 minutes, 47 on hold waiting for Hulu rep who was nasty and hung up onRoku rep and me. Spent my on hold time spreading the word. I consider Roku complicit. They know how Hulufunctions and participate, warned me wait would be impossibly long.

Date of experience: January 18, 2017
Washington
1 review
2 helpful votes
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Almostp perfect, but...
November 10, 2015

I love Hulu. The only thing that I have a problem with well two things are bill Carey more than one season but then they cut part of the season off and you can't go back and rewatch it also if you going to only supply half of season then don't supply the last half and leave the first half gone. I prefer it supply the whole season rather than anything at all personally. But if I have to choose I'd rather watch the first half of the season at least then I know whats going on. Other than that I love the line up!

Date of experience: November 10, 2015
Georgia
1 review
1 helpful vote
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Found out a have been paying for someones else account for 10 months (i dont have hulu) figured it out, called, 2 hours of wait time for customer rep. Never answered and kicked my to a satisfaction survey that of course i gave absolute minimums to. Left message and call back number never called me back completely fraudulent company that might as well call themselves the hula mafia or sig heil HULU. Will have to make fraud report with bank and civil action now against hulu very very disatisfied will never ever use service and suggest you'all dont either very deceptive on if there if problems call this number for fraud cases link.

Date of experience: June 6, 2021
California
1 review
3 helpful votes
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I subscribe to Hulu, Netflix and Amazon. I find Hulu the most difficult to navigate between the three streaming services. I have also noticed Hulu seems to have as many or more commercials as regular network TV. This bothers me quit a bit. Don't usually do reviews, but I have surprisingly found myself considering canceling Hulu because of this.

Date of experience: June 12, 2016

Overview

Hulu's reputation is marked by a diverse content library and the appeal of timely access to popular TV shows and movies, which many customers appreciate. However, significant concerns have emerged regarding technical performance, including frequent buffering, app freezes, and navigation difficulties, leading to frustration among users. Additionally, issues with customer service, such as unresponsive support and billing discrepancies, have been highlighted. The overall sentiment indicates that while Hulu offers valuable content, persistent operational problems and a growing dissatisfaction with ad frequency may push customers toward alternative streaming services.

This summary is generated by AI, based on text from customer reviews

service
214
value
215
shipping
67
returns
75
quality
192
+32