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Texas
1 review
2 helpful votes
Follow Brian A.
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We've been waiting to see 12 Strong and noticed it came out on Vudu. Rented it and couldn't finish watching the last 30 minutes that evening. Came back the next evening to finish the movie and it said we had to rent it again. Our fault for not knowing what a joke the rental policy is.

Date of experience: May 14, 2018
Washington
3 reviews
9 helpful votes
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English
August 11, 2015

I love the show catfish, well I noticed on Hulu they had catfish Colombia and catfish Mexico. Well neither one has English subtitles, so I don't understand why put a show on American TV and you can't watch it but by a select few from Mexico or Colombia. Maybe say it's international, non English speaking, non English subtitles. Something to let us know what we get before we waste time checking it out.

Date of experience: August 11, 2015
Kentucky
1 review
0 helpful votes
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Not Happy With Hulu
October 6, 2022

I bought the Black Friday special last year. I have been charged 10 months but wouldn't let me login to watch. I contacted support twice. They never offered to help me just cancelled after 10 months of payments

Date of experience: October 6, 2022
Utah
1 review
4 helpful votes
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Don't waste your freaken time with this stupid thing called Hulu. Who the Hell wants to pay to see the same three damn commercials three to four times per episode you watch. I have never took the time to right a review but In this case I can't stress enough to any readers to not waste your time with this $#*!. Not worth it!

Date of experience: August 10, 2014
Georgia
1 review
3 helpful votes
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No go with new format
September 25, 2017

The new format doesn't work in the Roku stick anymore. I hate the new format. We still get the original format on our Sony entertainment system. I love Hulu, but wish it worked on Roku so we don't have to switch systems.

Date of experience: September 25, 2017
Arizona
2 reviews
4 helpful votes
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When it comes to episodes you're on you have to remember what episode and place you're on. Its going to auto play the next episode whether or not you finished the last and half the time it's going to restart the episode or play at the very ending. Its so frustrating and it's been like this for YEARS so clearly they dont care.

Date of experience: September 19, 2019
New York
2 reviews
8 helpful votes
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Worst UI EVER!
September 30, 2017

It sucked to do it, but I've already canceled my Hulu+ subscription. The UI was that bad. Never seen anything this poorly designed. Ever. The worst. Just read the reviews. Unless the UI is fixed, I'm never coming back. I hope the idiot who designed this is fired and I hope the idiots who signed off on it are fired. Beyond stupid.

Date of experience: September 30, 2017
Oregon
1 review
0 helpful votes
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Thieves
February 9, 2022

Been subscriber for a Long Time and have had to call several times because they keep adding extra fees to my card. I put on my SSI disability card so don't check as often as I should. 6 months ago I called because they were charging me $32 a month for HBO, Showtime, etc and I said to cancel because I Only asked for commercial free because I already pay for those with my cable company. But instead of canceling, they stated charging me $45! When I asked for refund on the difference, they refused! So they screwed me out of several hundred dollars! It's kinda sad because I really did enjoy HULU

Date of experience: February 9, 2022
Alabama
195 reviews
359 helpful votes
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I have been with Hulu so long, I only pay $5.99 a month. I love the services and the different movies I can watch that has never came on cable tv. I stopped watching cable just so I can watch what I want, when I want on Hulu.

Date of experience: March 4, 2019
New York
1 review
2 helpful votes
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Audio
August 20, 2017

I loved Hulu but had cancelled my subscription once I saw that it has no 5.1 channel audio transmission. I sincerely hope that hulu starts audio transmission on 5.1 channel so that I can restart my membership and enjoy all my favorite shows.
Andy

Date of experience: August 20, 2017
Washington
1 review
6 helpful votes
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I have Hulu plus on my phone and on my TV. Hulu on my phone is ok, I'm not a fan of the commercials. As for hulu on my TV, it's awful! We also have Netflix, it constantly freezes and get blurry on hulu. Netflix we have zero problems with anything downloading, even during a storm. On Hulu, at the moment with no clouds and full wifi it STILL freezes during my show. HUGE negative! I would not recommend hulu to anyone, paying for a season on DVD is cheaper that paying for a years worth of Hulu. Due to the fact it will take you a month to watch one episode.

Date of experience: August 1, 2014
North Carolina
1 review
0 helpful votes
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Worst streaming service
February 1, 2020

I would much rather watch Netflix. Hulu has way to many adds (it's like watching regular T. V) all the movies and plain and boring or really old movies. The only good thing is the T. V shows but even mist of them suck. The only things I'm even interested in watching are movies or shows that I need to buy a add in for! Like wtf, there is no reason why I should have to buy add one to watch movies on the streaming platform I payed for. I would rather just watch Netflix because 1. No adds 2. Good movies 3. The Netflix originals are most of the time really good, The Hulu originals are the most boring, unfunny, waste of time I've ever seen 4. I don't have to buy add ons to watch more movies

Date of experience: February 1, 2020
Missouri
1 review
2 helpful votes
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The only reason I still use Hulu is because there are no good alternatives. Hulu is the $#*!tiest website/app. It has consistent bugs that are never fixed. Even worse, it plays the same commercials over and over. And over. Until you'd rather poke your own eyes out with a spoon than watch the same commercial for the 50th time in a row. Even worse than the fact that they have a total of 5 commercials they play at any given time is the absolutely idiotic commercials they choose to feature. I despise Hulu.

Date of experience: January 19, 2014
Oklahoma
1 review
0 helpful votes
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Ugh!
January 7, 2022

I got Hulu bc of a promotion where its. 99 a month for 12 months. But its quite frustrating when I have to stop in the middle of the show bc I have something to do bc when I go back to the episode I was on it starts that episode from the beginning. I have to fast forward every damn time.

Date of experience: January 7, 2022
California
1 review
6 helpful votes
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Major Billing Problems
October 16, 2015

I kept getting billed, for two months in a row, after cancelling Hulu on their website. It even showed me as cancelled when I tried to log in. I tried looking up my account using the credit card number, which the Hulu site allows you to do, and it said no active account was associated with that credit card number. In spite of the fact they continued to bill that credit card! I had a hard time finding out how to dispute the charges, because the website makes it hard to find that info. I finally did, and they have a link to request a phone call from them. I did that and a rep called me back immediately. She was nice and promised to cancel the billimg and give me a two month refund. I will have to keep checking my statement to make sure that happens.

Date of experience: October 16, 2015
Arkansas
1 review
1 helpful vote
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This is America
May 1, 2023

I am an American. Please quit putting Hispanic commercials on my channel. I love your channel, subscribe to it and pay for it and I do not appreciate any political view. Quit putting any American commercials on your channel. Hispanics coming into this country illegally do not need to be catered to. If you want to be in American, you should learn to speak English.!

Date of experience: May 1, 2023
Illinois
3 reviews
1 helpful vote
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I don't use it much anymore. It used to have better variety but I find other streaming to be better. But I still have it - kids. I went to watch a couple of shows lately but found I could not. Both are shows that I used to watch on Hulu. Now I had to pay some 'live' fee to watch - any episodes. I had it when free, small charge, bigger charge for commercial free, declined REALLY commercial free for another increase and I am now just over it. The choices are not that great compared to other services.

Date of experience: February 7, 2022
Washington
1 review
2 helpful votes
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Hulu is cool, like just cool. They have shows but not every episode. Then when they do have the episode for example " dragon ball " doesn't have English version of shows. However they do have a wide variety of shows.

Date of experience: September 21, 2014
California
1 review
6 helpful votes
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Navigating the new app on my AppleTv is so frustrating that i would drop hulu if I could view the old format on my Roku and Windows 10. They upped the monthly $1 so they could program this useless BS.

Reminds me of when Yahoo mail changed their format based on one persons idea on how e-mail should be organized 4 years later I still hate it.

Date of experience: May 16, 2017
Missouri
1 review
1 helpful vote
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Seinfeld has been freezing on a specific ad for the last month. I called customer service to report the issue. They said they had no idea when the problem would be solved, that they knew about the problem for a while!, and refused to refund the last month. Instead, they give me a "courtesy" month for the next bill and that I would need to call back in a month if it were still not working. The idea that this is a courtesy month is quite ridiculous since the minimum they could do is refund me for a month when the service was not working properly. I guess my frustration with the service and my time waiting for and then speaking to customer service are worth nothing. Stick with Netflix!

Date of experience: August 6, 2017

Overview

Hulu's reputation is marked by a diverse content library and the appeal of timely access to popular TV shows and movies, which many customers appreciate. However, significant concerns have emerged regarding technical performance, including frequent buffering, app freezes, and navigation difficulties, leading to frustration among users. Additionally, issues with customer service, such as unresponsive support and billing discrepancies, have been highlighted. The overall sentiment indicates that while Hulu offers valuable content, persistent operational problems and a growing dissatisfaction with ad frequency may push customers toward alternative streaming services.

This summary is generated by AI, based on text from customer reviews

service
214
value
215
shipping
67
returns
75
quality
192
+32