Hoveround specializes in manufacturing and distribution high-quality power wheelchairs, scooters, vehicle lifts, ramps, accessories and other products that aid personal mobility. Hoveround accepts Medicare and most private insurance.
Hoveround has a rating of 3.8 stars from 636 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hoveround most frequently mention customer service, new chair and phone call. Hoveround ranks 2nd among Mobility Aid sites.
The ease of guiding this Hoveround is NON-EXISTANT! I am Very disappointed in this! I have taken it outside to ride and try to learn how to drive this thing and it DOESN'T help when I get back into the house.
I truly hope that this all goes through, overall I am happy with the treatment and concern from the last representative.
I put off calling and getting the process of getting a wheelchair, until I couldn't put it off anymore. When I called Hoveround, everyone was very helpful. They made me feel very comfortable.
Jim was very helpful in explaining how to use my power chair. He also was very professional. The insurance representative was very professional as well.
Samantha was very friendly and well knowledged very clear and she was most helpful and patient! Thank You Samantha
Everyone who helped me was wonderful. The agent who brought out my chair was very knowledgeable about the product. He was patient, and showed me everything about my new chair. He was a great help, and a great representation of the company. I love my chair. The chair has restored much of my freedom. It is so much easier to get around. THANK YOU!
I've Had a hover around now for almost 10 years. It has been able to get me in and out of places I didn't think I could go. I love the durabilityAnd the time I have on it.
When I saw Hoveround on TV for the first time a few years ago I knew it was a chair I wanted, and I hope to continue to use it a few more years, I hope God continue to make a Hoveround is the best chairs out there
From start to finish was a great experience. From customer service to delivery. I would recommend to everyone. Thank you for making it a stressfree experience
Still wait for my Hoveroud. Gentlemen was very nice, on time. The visit went smoothly. He knew his job, carried out timely. You..
THANKING YOU FOR BEING CONCERNING MY NEED TO HAVE A MORE ABUNDANT LIFE WITH AN OPPORTUNITY TO OBTAIN SOME OF MY INDEPENDENCE BACK DEALING WITH A UNBELIEVANLE LOFE CHANGING MOMENT CYSTIC FIBROSIS & CHF THANK YOU FOR IMPLEMENTING MY NEED TO MY PULMONARY PRIMARY CARE DR. ONCE AGAIN IM ATTEMPTING TOO GET THE POWERVHAIR I NEED & ROOM ILL HOPE TO TAG MY INOGEN PORTABLE O2 BECAUSE I NEED BOTH TOO MAINTAIN, THANK YOU HOOVEROUND
SO FAR ITS BEEN A NIGHTMARE. Maybe soon it will be worth it all. Not entirely your fault but we are close to getting it done OR we will just skip it.
Thanks for asking
Anita Briggs
Ok I have not had much interaction yet with this company. Just answered questions and sit up a dr visit. I do hope this gets approved. It is much needed by me. It is hard to even get a chair at Walmart and I can't shop without a motor chair. We will see?
Thank you for getting me this electric wheel chair. I love it and a pleasure talking to each one involved in making it happen
Was a great experience. Customer Service was awesome! Matt my delivery driver was very knowledge about the hoveround. He explained everything where I could understand. The video he had me watch was very informational. He made sure I was able to operate my hoveround safely.
People were nice and knew what they were doing. Very nice to talk to. But I was told my insurance did work with your company after I did what they ask. After I had my physical. A waste of my time.
I had the displeasure of dealing with two departments, technical and sales. I am not normally one to write about issues or give low ratings, but if this were my business I would want to know. Technical mishandled my battery order so bad I asked for a manager (which the tech tried to refuse to even have one call), I was given misinformation and even a lie by the tech, and I wasn't told till the batteries were sent to send that there would even be a cost. As far as ordering a new chair, I truly felt I was nothing but an account, and as soon as they got the doctor's mobility review I was told it wasn't written right, get another review, till then good-bye. Thanks for the lack of help and answers to my questions is what I was left feeling. I would be happy to explain more if you are interested feel free to contact me.
Answer: So sorry to hear that. I am no longer living with my father-in-law, but I can add to my earlier review and comments. The company did exactly the same thing to him, again. A year later. They got in touch to say that Medicare had accepted their appeal and that the chair was now finally his, and they sent a guy round with the paperwork for signature and everything looked great. It subsequently turned out that Medicare hadn't approved anything and didn't know anything at all about the appeal, and that they were not going to pay. The story that Hoveround gave me was smoke and mirrors and back came the bill for the chair again. As far as I know, a year and a half on, the chair is still not officially his. I probably won't hear anything more about it now, but I'm quite glad I don't have to deal with these people yet again.
Answer: Hey Nancy, thank you for reaching out. Although the application process is lengthy and sometimes out of our control, we are committed to providing an excellent Hoveround experience and always do what we can to move the process along as quickly as possible. In order to protect your health information please give us a call at 941-800-5180 so we can assist you.
Answer: Hey Richard, thank you for reaching out and for the warm wishes. If there is anything we can help you with, please give us a call at 800-542-7236. Thank you and have a great day!
Answer: Yes, if doctor can prove medically necessary. Doctor must make file notes to support and you must have an office visit that only addresses the need for your chair.