business logo of Hoveround

HoveroundReviews 636

3.8

From the business

Hoveround specializes in manufacturing and distribution high-quality power wheelchairs, scooters, vehicle lifts, ramps, accessories and other products that aid personal mobility. Hoveround accepts Medicare and most private insurance.


hoveround.com
Founded in 1992
Sarasota, FL, United States
How would you rate Hoveround?
grey star
grey star
grey star
grey star
grey star

Hoveround Reviews Summary

Hoveround has a rating of 3.8 stars from 636 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hoveround most frequently mention customer service, new chair and phone call. Hoveround ranks 2nd among Mobility Aid sites.

This company responds to reviews on average within 7 days
California
1 review
0 helpful votes
Follow Brenda G.
Unfollow Brenda G.
Send Message
Share Review
Report Review

Excellent service. Feel like a bird out of a cage. Can go visit my navies without help. Freedom to go shopping.

Date of experience: May 29, 2019
South Carolina
1 review
1 helpful vote
Follow Sandi M.
Unfollow Sandi M.
Send Message
Share Review
Report Review

Steering & mobility SUX!
May 28, 2019

The ease of guiding this Hoveround is NON-EXISTANT! I am Very disappointed in this! I have taken it outside to ride and try to learn how to drive this thing and it DOESN'T help when I get back into the house.

Date of experience: May 28, 2019
Missouri
1 review
0 helpful votes
Follow James Y.
Unfollow James Y.
Send Message
Share Review
Report Review

GREAT work over phone so far.
May 27, 2019

I truly hope that this all goes through, overall I am happy with the treatment and concern from the last representative.

Date of experience: May 27, 2019
Michigan
1 review
0 helpful votes
Follow Virginia X.
Unfollow Virginia X.
Send Message
Share Review
Report Review

I put off calling and getting the process of getting a wheelchair, until I couldn't put it off anymore. When I called Hoveround, everyone was very helpful. They made me feel very comfortable.

Date of experience: May 24, 2019
Florida
1 review
0 helpful votes
Follow Melonda Q.
Unfollow Melonda Q.
Send Message
Share Review
Report Review

Excellent
May 25, 2019

Jim was very helpful in explaining how to use my power chair. He also was very professional. The insurance representative was very professional as well.

Date of experience: May 24, 2019
California
1 review
0 helpful votes
Follow Debbie A.
Unfollow Debbie A.
Send Message
Share Review
Report Review

Great customer service
May 25, 2019

Samantha was very friendly and well knowledged very clear and she was most helpful and patient! Thank You Samantha

Date of experience: May 24, 2019
North Carolina
2 reviews
0 helpful votes
Follow Tracie J.
Unfollow Tracie J.
Send Message
Share Review
Report Review

Spirit of Excellence
May 24, 2019

Everyone who helped me was wonderful. The agent who brought out my chair was very knowledgeable about the product. He was patient, and showed me everything about my new chair. He was a great help, and a great representation of the company. I love my chair. The chair has restored much of my freedom. It is so much easier to get around. THANK YOU!

Date of experience: May 22, 2019
Missouri
1 review
0 helpful votes
Follow Marilynn I.
Unfollow Marilynn I.
Send Message
Share Review
Report Review

I love my hove round.
May 15, 2019

I've Had a hover around now for almost 10 years. It has been able to get me in and out of places I didn't think I could go. I love the durabilityAnd the time I have on it.

Date of experience: May 14, 2019
California
1 review
2 helpful votes
Follow Glen B.
Unfollow Glen B.
Send Message
Share Review
Report Review

When I saw Hoveround on TV for the first time a few years ago I knew it was a chair I wanted, and I hope to continue to use it a few more years, I hope God continue to make a Hoveround is the best chairs out there

Date of experience: May 13, 2019
Illinois
1 review
0 helpful votes
Follow Kenneth O.
Unfollow Kenneth O.
Send Message
Share Review
Report Review

Wonderful
May 13, 2019

From start to finish was a great experience. From customer service to delivery. I would recommend to everyone. Thank you for making it a stressfree experience

Date of experience: May 11, 2019
Texas
1 review
0 helpful votes
Follow Shirley O.
Unfollow Shirley O.
Send Message
Share Review
Report Review

Delightfully person
May 10, 2019

Still wait for my Hoveroud. Gentlemen was very nice, on time. The visit went smoothly. He knew his job, carried out timely. You..

Date of experience: May 10, 2019
New Jersey
1 review
0 helpful votes
Follow Lolanda E.
Unfollow Lolanda E.
Send Message
Share Review
Report Review

GRATEFULNESS
May 9, 2019

THANKING YOU FOR BEING CONCERNING MY NEED TO HAVE A MORE ABUNDANT LIFE WITH AN OPPORTUNITY TO OBTAIN SOME OF MY INDEPENDENCE BACK DEALING WITH A UNBELIEVANLE LOFE CHANGING MOMENT CYSTIC FIBROSIS & CHF THANK YOU FOR IMPLEMENTING MY NEED TO MY PULMONARY PRIMARY CARE DR. ONCE AGAIN IM ATTEMPTING TOO GET THE POWERVHAIR I NEED & ROOM ILL HOPE TO TAG MY INOGEN PORTABLE O2 BECAUSE I NEED BOTH TOO MAINTAIN, THANK YOU HOOVEROUND

Date of experience: May 8, 2019
California
1 review
0 helpful votes
Follow Anita S.
Unfollow Anita S.
Send Message
Share Review
Report Review

CRAZY
May 6, 2019

SO FAR ITS BEEN A NIGHTMARE. Maybe soon it will be worth it all. Not entirely your fault but we are close to getting it done OR we will just skip it.
Thanks for asking
Anita Briggs

Date of experience: May 6, 2019
Colorado
1 review
0 helpful votes
Follow Brenda L.
Unfollow Brenda L.
Send Message
Share Review
Report Review

Fine
May 6, 2019

Ok I have not had much interaction yet with this company. Just answered questions and sit up a dr visit. I do hope this gets approved. It is much needed by me. It is hard to even get a chair at Walmart and I can't shop without a motor chair. We will see?

Date of experience: May 5, 2019
Alabama
1 review
0 helpful votes
Follow Ricky L.
Unfollow Ricky L.
Send Message
Share Review
Report Review

Great people to work with
May 6, 2019

Thank you for getting me this electric wheel chair. I love it and a pleasure talking to each one involved in making it happen

Date of experience: May 4, 2019
Pennsylvania
1 review
0 helpful votes
Follow Robin E.
Unfollow Robin E.
Send Message
Share Review
Report Review

Delivery
May 2, 2019

Very satisfied with Hoveround employee, Keith. Affable, informative, patient.
This was not my first Hoveround. Glad to have a new one.

Date of experience: May 1, 2019
Indiana
1 review
0 helpful votes
Follow Dale U.
Unfollow Dale U.
Send Message
Share Review
Report Review

Wonderful Customer Service
April 30, 2019

Was a great experience. Customer Service was awesome! Matt my delivery driver was very knowledge about the hoveround. He explained everything where I could understand. The video he had me watch was very informational. He made sure I was able to operate my hoveround safely.

Date of experience: April 29, 2019
Florida
1 review
0 helpful votes
Follow Patsy C.
Unfollow Patsy C.
Send Message
Share Review
Report Review

Was told my insurance did work with you.
April 28, 2019

People were nice and knew what they were doing. Very nice to talk to. But I was told my insurance did work with your company after I did what they ask. After I had my physical. A waste of my time.

Date of experience: April 27, 2019
Arizona
1 review
0 helpful votes
Follow DONNA O.
Unfollow DONNA O.
Send Message
Share Review
Report Review

I wanted to know if I might be eligible for a free power chair and she did everything for me and even made a doctor's appointment for me

Date of experience: April 27, 2019
Florida
1 review
0 helpful votes
Follow Toni O.
Unfollow Toni O.
Send Message
Share Review
Report Review

I just don't seem to matter
April 26, 2019

I had the displeasure of dealing with two departments, technical and sales. I am not normally one to write about issues or give low ratings, but if this were my business I would want to know. Technical mishandled my battery order so bad I asked for a manager (which the tech tried to refuse to even have one call), I was given misinformation and even a lie by the tech, and I wasn't told till the batteries were sent to send that there would even be a cost. As far as ordering a new chair, I truly felt I was nothing but an account, and as soon as they got the doctor's mobility review I was told it wasn't written right, get another review, till then good-bye. Thanks for the lack of help and answers to my questions is what I was left feeling. I would be happy to explain more if you are interested feel free to contact me.

Date of experience: April 26, 2019