HouzzReviews 1,799

If you give Houzz a bad review on their site they move it to the shipper. Houzz takes no responsibility. For sub par merchandise sold on their site. Their Customer Service people are nice, But can't or won't do anything to fix the problem. The company only responded after I contacted the BBB in California. That's why their rating on their site very good(they move bad reviews). On sitejabber.com their rating is the worst I have ever seen.

We ordered two Eucalyptus chairs from Houzz, they were shipped on 5/23/2017. The purchase price based on the ad on the Houzz website said the pair of two chairs were $126 no tax and free shipping. The chairs arrived and were as advertised. I checked my credit card and was charged $245 for the two chairs. I contacted Houzz customer service and they said the chairs were $126 each that's how they charged $245? Where I went to school 2x126 equals $252. The website is now selling the chairs at $166 for two, that ad is running today. The agent told me they use many suppliers and the one that sent us the chairs was Frontera and they charge $245. Just a second Houzz, I fortunately found the carton the chairs came in, they were shipped from J C Penny not Frontera and J C Penny now has the same chair two pack on sale for $70! I don't mind paying the $126 that my original order was based on but I'm not going to pay double for what I consider a Bait and Switch, DO NOT USE THIS OUTFIT, I now can see why Amazon is so successful.

I wish I would've looked at reviews sooner! I got a coupon for Houzz and thought it was similar to wayfair. Well, it kinda is, except it sucks. I purchased a shower curtain and rod. The next day I had only been charged for the curtain and after scouring my houzz profile I saw no inclination that my rod was ordered. So I went out and purchased from a different site and had no issues. 2 weeks later, I see a charge for the rod. Look at my Houzz account, there it is! Out of nowhere! I immediately email and call trying to stop the order. It came the next day and their explanation is "I'm sure you just didn't know we are a 3rd party seller so we have no control over the orders." Oh really? Well you have control of your web profiles and interface, why wasn't my order on there? Excuse after excuse after excuse. "Sorry, we can't offer free returns. You should've called us when it wasn't on your profile." Or how about you fix your website. Never ordering from here again and you, whoever is reading this, shouldn't either.

Received the couch with missing legs, a tear in the right side, decorative nails are all crooked and a snickers bar under the pillow. And the color isnt even what is described online... Now having extreme issues with trying to return a $500 couch..

Don't know why this company is still surviving. Just waste your time and money.
After checking their very bad reviews, I hesitated to place my order. Then I called their customer service to make sure they can ship the item I need immediately. The rep called manufacture and ensure me that the item can be shipped out at the same day. BUT about 30 minutes later after I placed my order, another customer service rep called me said the item has a missing part, have to delay the shipment in two weeks. I cancelled my order on the phone immediately, dont want to deal with such unreliable company. I SHOULD ask they to reimburse me for the time I spent on their website. Worst company ever!

They shipped us the wrong $98.00 rug. It took 19 emails and texts and 5 phone calls trying to get a replacement rug! 19 emails, texts and 5 phone calls! This is probably the Worst fulfillment site on the Internet. We never did get the rug but while we were trying to get our order they were texting; 'How was our service' and 'Purchase more 'stuff' from us'. The absolute worst. Purchase anything from them at your own risk. The same items were found on Amazon with 2 day shipping. Pathetic. Read the other reviews before deciding to buy thru Houzz.

I purchased 6 bar stools through Houzz manufactured by a company called Bisonoffice.
The stools arrived in short order but after assembling two of the six, it was clear the the quality of the stool was not as expected. Both stools appeared to have 1 of the 4 legs shorter than the other three causing the stool to rock when sat on. I also noticed that one of the stools was cracked during manufacturing and simply repaired by screwing the cracked piece to the chair. Totally unacceptable. (See Photos) I requested to return the 6 chairs and was told by Bisonoffice that I needed to inspect the remaining 4 stools or that the return would be at my recourse. I was not going to unpack and assemble 4 additional stools to do the manufacturers quality control for them so I refused and agreed to return 4 of the six chairs. Houzz customer services stepped in and resolved the problem reminding the manufacturer about their policy on defective merchandise. A prompt refund was received and Bison Office products sent a call tag to retrieve the defective merchandise. I would highly recommend House but not BisonOffice Products.

This is honestly the worst experience we have ever had. I don't know if all the "pros" listed here are bad, but the one we chose doesn't even rate a one star.

Had a full rehab of a condo done mostly because of the ratings and recommendation of the contractor through Houzz. Terrible experience. I reviewed the contractor, and they threatened me with a lawsuit and a lien against my property unless I took the review down from Houzz, which Houzz had to help me with because you cannot delete a review without Houzz doing it for you. Houzz told me that they actually protect the buyer as well as the seller and were shocked that the contractor threatened me that way, yet Houzz did nothing but take down the review. Seems strange that the "seller/contractor" ONLY has great reviews and not ONE bad review. Seems like Houzz doesn't represent the buyer, only the serller

I ordered a 4 piece outdoor seating set for $275. The order clearly shows four pieces, loveseat, table, two chairs and cushions. I only received the love seat and table. When I inquired to the seller as to the whereabouts of the chairs, they said they made a mistake in the ad and the 4 piece set was actually $475. I went back and forth with the seller. He offered to sell them to me for $100 more. I contacted Houzz. After two weeks of CONSTANTLY calling and emailing me, they said their solution was to refund my money, take the set back (after I disassembled it, of course) and refund my money. To apologize they would offer me 10% off! Are they kidding? My other option was to wait a month for the chairs that are advertised to ship in 7-10 days. The seller said he was out of stock, yet they are advertising them to be in stock. Someone is getting lied to here! The sellers are unscrupulous and Houzz is no better... stay away!

I ordered a leather sofa in March because it was advertised MADE IN USA and offered by Silver Coast Company. After two full months and many calls regarding the location of the sofa it finally arrived buried under plastic with a large sticker MADE IN CHINA! When I called Houzz it was explained to me the sofa is made of American components but built in China due to high American labor costs, Houzz also denied it was advertised as made in Usa, which is a flat out lie! After removing layers of plastic packing the sofa looks like a product of China, paper thin leather masquerading as" top grain leather a family heirloom to be passed from generation to generation" as advertised! Houzz and Silver Coast Company need to be investigated. 1800. 00 after the fact I implore you to bypass this site and save yourself a lot of headache and being being played a fool...