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Houzz

How would you rate Houzz?
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California
1 review
0 helpful votes
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Pleasant experience
February 2, 2024

Easy ordering, fast shipping/delivery, great packaging

Date of experience: February 2, 2024
Florida
1 review
0 helpful votes
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Great shopping experience
February 3, 2024
Updated review

Excellent communication after the sale. Lowest prices.

Date of experience: February 3, 2024

Easy Peezy
June 27, 2023
Previous review

Easy Peezy

Date of experience: June 27, 2023
Alabama
2 reviews
0 helpful votes
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Great price and great service.
March 6, 2024
Updated review

I was impressed with their fast delivery & great customer service. Good experience all around!

Date of experience: March 6, 2024

Great!
March 29, 2021
Previous review

Great!

Date of experience: March 29, 2021
Florida
1 review
0 helpful votes
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Found enough choices
January 26, 2024

Happy to find what I needed on Houzz! I needed a European shower and found it on Houzz.

Date of experience: January 26, 2024
Indiana
1 review
0 helpful votes
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Found what I was looking for at a fair price.
February 1, 2024
Updated review

Great customer service. The follow-up was very responsive to a small issue I had.

Date of experience: February 1, 2024

Couldn't get my discount coupon to work
November 28, 2022
Previous review

Couldn't get my discount coupon to work

Date of experience: October 29, 2022
Arizona
1 review
0 helpful votes
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Sideboard
March 4, 2024

Came like IKEA, had to put the entire thing together and drill new wholes. Took 4 hours

Date of experience: March 4, 2024
Virginia
2 reviews
0 helpful votes
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Excellent
March 4, 2024
Updated review

Best price, quick shipping and well packaged. Thank you, Houzz!

Date of experience: March 4, 2024

Easy to navigate
February 19, 2024
Previous review

Easy to navigate

Date of experience: February 19, 2024
Florida
1 review
0 helpful votes
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Great quality
March 4, 2024

Super fast shipping. Look great at my Florida room bar.

Date of experience: March 4, 2024
Kentucky
1 review
0 helpful votes
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5 Star!
February 29, 2024

Houzz is great!
Great choice of products ~ great shipping ~
Highly recommend Houzz ~

Date of experience: February 29, 2024
Texas
1 review
0 helpful votes
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Great product.
March 3, 2024

Packaged nicely and arrived in perfect shape. Very nice piece.

Date of experience: March 3, 2024
Texas
2 reviews
1 helpful vote
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Great quality and fast service!
March 3, 2024

I love the shelves. Looks amazing in my living room.

Date of experience: March 3, 2024
Michigan
1 review
0 helpful votes
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Great buying experience
January 25, 2024

Shopping at Houzz was Good. Good customer service.

Date of experience: January 25, 2024
Oregon
1 review
0 helpful votes
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Customer service does not communicate with shipping and vice versa leaving me in limbo.

Date of experience: January 31, 2024
Houzz T. Houzz Rep
over a year old

Hi,

Thank you for sharing your experience with us. We are sorry for any trouble caused. We are able to process a cancellation within thirty minutes of the order being placed. After that, we cannot guarantee cancellation. However, the earlier it is requested, the better chance there typically is for cancellation. It looks like we were notified a week after the orders were placed, after the orders were shipped. We are currently working diligently on this and will provide an update to you shortly.

Sincerely,
The Houzz Team

Kansas
1 review
0 helpful votes
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Timely service with Houzz
March 2, 2024

I have always had good luck with purchases through Houzz.

Date of experience: March 2, 2024
Florida
1 review
0 helpful votes
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Excellent Follow Up!
January 31, 2024

We received both live, email and text communications regarding our purchases.

Date of experience: January 31, 2024
Colorado
1 review
0 helpful votes
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Mrs
October 6, 2022

Have not received my bed yet. Said delivered but it didn't and I still don't have it

Date of experience: September 6, 2022
Houzz T. Houzz Rep
over a year old

Hi,

Thank you for sharing your experience with us. We are sorry to hear that your bed has not been received. After review, it looks like someone from our team has been in touch to resolve this issue. Should you need additional assistance, please reply to our latest email correspondence.

Houzz Outreach Team

Arkansas
1 review
0 helpful votes
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No complaints
March 3, 2024

Fast delivery, worked perfectly, highly recommend.

Date of experience: March 3, 2024
Texas
1 review
0 helpful votes
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Console table
March 3, 2024

Order was delivered on time and is perfect for my space.

Date of experience: March 3, 2024
Texas
1 review
0 helpful votes
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Glass lamps
March 3, 2024

Received this beautiful lamps and absolutely love them.

Date of experience: March 3, 2024
Virginia
1 review
0 helpful votes
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Excellent service and product quality
March 3, 2024

Quick delivery and high quality product, would order again

Date of experience: March 3, 2024

Overview

Houzz has a rating of 2.1 stars from 1,658 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Houzz most frequently mention customer service, credit card and delivery date. Houzz ranks 46th among Furniture sites.

service
238
value
261
shipping
169
returns
149
quality
234
This company responds to reviews on average within 2 days

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82,175 reviews
+243