Easy ordering, fast shipping/delivery, great packaging
Excellent communication after the sale. Lowest prices.
I was impressed with their fast delivery & great customer service. Good experience all around!
Happy to find what I needed on Houzz! I needed a European shower and found it on Houzz.
Great customer service. The follow-up was very responsive to a small issue I had.
Couldn't get my discount coupon to work
Best price, quick shipping and well packaged. Thank you, Houzz!
Super fast shipping. Look great at my Florida room bar.
Packaged nicely and arrived in perfect shape. Very nice piece.
I love the shelves. Looks amazing in my living room.
Shopping at Houzz was Good. Good customer service.
I have always had good luck with purchases through Houzz.
We received both live, email and text communications regarding our purchases.
Have not received my bed yet. Said delivered but it didn't and I still don't have it
Hi,
Thank you for sharing your experience with us. We are sorry to hear that your bed has not been received. After review, it looks like someone from our team has been in touch to resolve this issue. Should you need additional assistance, please reply to our latest email correspondence.
Houzz Outreach Team
Fast delivery, worked perfectly, highly recommend.
Order was delivered on time and is perfect for my space.
Received this beautiful lamps and absolutely love them.
Quick delivery and high quality product, would order again
Answer: Good question Maggie. I don't think there is. I think this site is just there to help their vendor and not assist consumers in making informed decisions. I found had a contractor who had defrauded us and changed his business name on Houzz. I posted a review on his profile notifying the public of what he had done to us, and Houzz did not publish the review. I joined Sitejabber to warn the public about Houzz.
Answer: I began as a Pro on Houzz and spent $2000 on Advertising. This was supposedly for a year of top exposure. No one purchased, the couple of calls I received were people wanting to USE my service for ideas. I have since discontinued complimentary initial appointments. These people are the biggest scammers in the world! I'm still one of the Pros just to see if anything bites but I noticed they go into vendors photos and try to find similar product then they sell their products. Great way to sway your client and to steal customers!
Answer: Go straight to the top at Houzz. Ms. Adi Tatarko, CEO, Alon Cohen, Pres. If tha doesn't work, I suggest you file complaint with the Consumer Affairs Division of the California Attorney General's Office.
Answer: The Pros, at least at the beginning, were not in competition with this company (Houzz). They convinced the "Designer" world that the were strictly collecting ideas for the public and to help improve the vendors chances of being hired. Those reviews on the Pros are about the Pros, they come from their clients. About 2-3 years ago, Houzz began selling out from under all the vendors! They are SO low they have gone into the photos of the pros, look for a product they have that might be similar to something they sell and lead them away from the pro. The 1-2 stars you see here are the reviews for "Houzz" and their service but the reviews under a Pro are for that Pro. Don't be fooled... If you want the job done right, call the Pro! Listen to these reviews of Houzz and you won't get burned. Two different animals completely!
Answer: Steer clear. The advertising doesn't work, and although they originally started up as a company that would work alongside the vendors, they are now selling out from under most of them, especially the interiors decorators! They are SO low they have actually tagged products inside some of the photos of interior designers and tabbed out similar products to stay the customer away from the Pro and to purchase through them directly!
Answer: Do yourself a huge favor and find it somewhere else. Houzz contracts with third party sellers and their freight companies, they're just a middle man. What a nightmare this has been.
Houzz has a rating of 2.1 stars from 1,658 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Houzz most frequently mention customer service, credit card and delivery date. Houzz ranks 46th among Furniture sites.
Hi,
Thank you for sharing your experience with us. We are sorry for any trouble caused. We are able to process a cancellation within thirty minutes of the order being placed. After that, we cannot guarantee cancellation. However, the earlier it is requested, the better chance there typically is for cancellation. It looks like we were notified a week after the orders were placed, after the orders were shipped. We are currently working diligently on this and will provide an update to you shortly.
Sincerely,
The Houzz Team