Houzz

We are a small residential remodeling company in Portland, OR and have been partnering with Houzz for about 3 years now. The Pro + program is set up to help a business in the construction/design industry professionally represent themselves in front of potential clients. The staff at Houzz are wonderful and although our account manager has changed a few times, the service and communication are seamless. Once a month, our account manager and I set up a meeting to go over analytics and discuss how things are going. She always asks what she can do to help us and offers suggestions as well. Overall, I would recommend Houzz to anyone looking to take your marketing/advertising to the next level. It is well worth the cost.

Stay away unless you like to feel totally ripped off. Overpriced and not at all consumer friendly. You have only 30 minutes from the time you order to cancel. They are totally inflexible in their cancellation and return policy (fine print), they refuse to price match and once you order they try to force you to accept the item. On top of it they seem very disorganized. If someone calls you about your order they don't leave an extension. When you call back and get through the confusing phone tree, the person on the other end doesn't know who it was that called you. They are a HOT MESS. I will never order anything from HOUZZ again, EVER!

I hate their website. If you forget your user id or password, your screwed. Declaring you're not a robot, and having to go through three series of pictures just to get them to send you a link to reset your password is unacceptable. So I decided to call-in my order. First guy asked me for first and last name, only to transfer me. I went through three different connections/music tones and over 4 min. Before I decided to hang-up. Won't be dealing with Houzz anymore. Unfortunately, I'll have to find an alternate to my fabric selection, but I'll manage. It's interesting to read how many other people are so disappointed with their customer service.

Would give a zero if I could. Received a console/credenza through them. They failed to respond to 2 online requests for help when it was over a week late. When it finally arrived on June 10, the console was severely damaged- obviously had been dropped. I filed an online request for help with return/refund and received an automated email that I would hear from someone in 4-5 days, and 10 days later I still have not heard from them. Tried calling two times. After 18 mins the first time and 33 mins the second time, the call just went dead after it rang through to what I thought would be a human representative. I've reversed charges on my credit card. Will never order through them again.

$80 shower curtain didn't come with a liner, or hooks, or anything. Just the curtain. Nowhere was that mentioned in the product description. Their customer service offered a 10% coupon for a future order. They may have well said they don't care about my issue. Terrible quality too. This place it's just horrible all around.

I've bought several things from Houzz, mostly pretty good. But I got a crappy piece of furniture, had to fight with them to return it, and am still trying to get a refund. They have the returned item. They have my money. The promised a refund, which they now refuse to provide. What is wrong with these people? It's been over 3 months, and I'm out $1300... plus, they only accept customer service calls two days a week, what kind of business is that. Never again.

Ordered 4 dining room chairs. They shipped 2 and billed me for four.
They act like a retailer but when you have issues they say we are just a marketplace for other retailers.
1 month after receiving my first 2 chairs. Which took 3 weeks to get. I have emails saying the retailer is shipping the other 2 but no tracking number...
The customer service personnel are obviously trained well with empathy but then you find out they are not empowered to get anything done...
Horrible business model. Avoid this company no matter how good the deal looks

I have ordered a couple of things from Houzz that were great; two beautiful Tiffany lamps which were perfect. Then I ordered two night tables that specifically said "no assembly required". I'm an older woman with some nerve damage in one hand that makes it difficult to assemble anything, that was the purpose of ordering something already put together! They came in two huge boxes, nothing but pieces of (cheap) wood and a bunch of bolts. The wood pieces had some labels, most of it did not. Now what. The seller did not respond to my complaint and, after contacting Houzz, they did not respond after "we'll look into it". Silence since then. Luckily I paid with my AMEX, the one company you can count on if someone screws you over. Be careful with this site, you can't trust what they tell you.

My house was one of the most embarrassing houses in our neighborhood. I called around, and Tom, and Alex called me back in minutes! They came down to see our house that day! They gave me an honest quote, offered to do, EXTRA work on the stucco, too! They are honest, reliable, and have been doing this for 40 years plus! With magical hands, my house is gorgeous! I no longer am embarrassed by our house! I can't say ENOUGH great things about this company! Try them, you won't be disappointed!

I have put together purchased before. Overall it was semi difficult (I'm a 76 yr old woman). Initially I was disappointed with shade color but in the end it's fine. It took me 1 1/2 hrs due to my error. Very worth the price and end look.

The first and last time I'll purchase furniture by picture and description alone. I bought a bedroom set, chest, dresser/mirror and 2 end tables. They arrived damage but since I didn't open the box for 1 week after arrival- they decline to offer assistance. But worse than that the products are not well built, they look cheap and almost plastic- the drawers are flimsy - not dove tailed- and are secured by glue and small tack nails. A lot of light plywood. Absolutely not worth the price. I so regret my decision to buy from HOUZZ

I purchased 2 umbrella stands for my son-in-law's birthday. The umbrellas did not fit well and so I wanted to return. The seller ran me around in absurd circles to the point where I contacted the Houzz team. Their policy is that if nothing is scratched, damaged or different from the picture in the ad then the customer must pay shipping. In these times, I find companies who appreciate their customers and stand by their products are happy to accommodate free returns of items that do not work for their purpose. I shall never buy from this company again.

One star because they solicited MY BUSINESS for advertising with them very heavily! When it comes to them soliciting clients for you... not good at all! Signed up because we were told that Houzz could give us several "leads" on clients. They are very busy in our area and are looking for a business like ours. After paying over two months now we received 1 call from someone looking for a service we did not provide and another call the was a cold call! When I called in requesting cancellation of our contract, our sales rep said she had another call coming in and could not talk, but would get back to us in a day or so. This is a scam and a total waste of money! Looking into contact terms to stop future payments!

I called and spoke with a representative on June 13th who confirmed that I should not have been charged for adding a team member to my subscription because there were no additions or changes made to my profile. However, when my ticket was elevated to the next level to have my subscription cancelled, due to the repeated issues had with billing, I was told that I would not be refunded and a team member was added on May 24th, which is the same date I contacted customer service due to a third charge of $99 AFTER I had been told the day before that my account was up to date. Even though I explained that I, 1- did not enter the site until on May 24th because I was traveling for the holiday, and 2- do not have any team members. My ticket was closed without a response, and I have yet to be refunded for the $60 over charge received.

Purchased a $1300 dollar vanity and paid extra for room of choice delivery. Was supposed to be delivered last Thursday. Took day off. Finally talked to delivery company and they didn't have anyone to deliver it. Rescheduled for Saturday. Never showed up. Called Houzz. Their stance is that once it leaves their hands it is not their issue any more. Have asked for a full refund and haven't gotten anywhere yet. Don't say you were not warned. Will never purchase anything from this company again.

Absolutely terrible customer service. It has taken me over a month to get instructions as to how to proceed with damaged and unsatisfactory craftsmanship items. I bought $2,000 worth of umbrellas for my business, all of which arrived either broken or cannot stand up to even the slightest of breezes. Since I reported the damage outside of their "5 day window"... they cannot help me. Absolutely incredible. They just keep pushing me off. Emails go unanswered. Every time I call, they just tell me "we're working on it". They have my money, I have their terrible products... and now I'm stuck because they won't communicate with me.

I should have received a substantial refund for a sconce that had an incorrect description
(Said it had 1 bulb not all the tiny ones you can see) & not a good housing that gods the interior lights but did not receive one.
I found their customer service to be lacking & almost harassing as the light was already installed & the defects weren't apparent until after installation but all Houzz said was to return it
Won't buy anything from a company who doesn't stand behind their products.
Bad quality & cheaply made
Ver disappointing esp customer service.

Houzz is the new staple in building our business. They offer all around services from leads to website to design and far beyond. The clientele on Houzz are strategically targeted for exactly what you need.