Houzz

Seamless order process, competitive price and fast delivery let down by poor design and cheap construction. Buyer be aware! This set is around 8/10ths expected size making it way too small for average American. Not sure if Houzz actually tests all the products offered on their website. Reluctantly, we sent it back after opening the first of 10 boxes and being shocked at miniature sizing. Houzz made us pick up the almost $400 return freight cost which means I won't be shopping with them again.

I recently was sold on the business tools for my construction company. The pushy salesman called me over a period of 3 months until I finally gave in and signed up. The lead services etc. are nothing like what I was told I was getting. It's essentially a platform where you can show pictures of your work. The monthly premium is so much higher than their competitors yet they offer nothing more. Now that I'm signed up I can't even get a phone call or email back. The worst customer service I've seen in a while. I DO NOT recommend

They didn't include my entire address on the shipping label so ups just dropped it a random location. Houzz only wants to contact via email and after a week of waiting on a response I had to call to get the ball rolling because they haven't done anything with trying to find or replace my order. Going on three weeks now and they keep saying "one more day, one more day"
They told me it shipped yesterday which was a bold face lie because the package isn't in the system for ups. They do not care about their customers at all

Laughing at the hearing impaired is NOT funny. The fear of being humiliated for misunderstanding a word isolates millions of hearing-handicapped people and prevents them from being active participants in society. Would you run a commercial which promotes laughter when a blind person trips and falls on a curb? Why is blindness a serious issue while deafness is hysterical?

Loss of hearing is not just an age-related issue. I personally have suffered severe hearing loss since my teens and have endured "socially acceptable" ridicule like your commercials are promoting for the past 45 years. (Many assume hearing aids restore normal hearing, like glasses restore normal vision, but this is absolutely NOT true.) Please stop contributing to this hurtful and harmful treatment of the hearing handicapped.

The quality of Items I received were at best sub standard. Houzz is like a clearing house for other companies. You will never know what you are getting till it arrives. Then its too late. When buying furniture its best to actually see and experience what you considering for a purchase. Shop before you buy, especially with furniture. Its not worth the financial risk to deal with Houzz or there affiliated suppliers. Our overall cost to get rid of a almost 600 dollar order was 325 dollars which included restock and shipping.

After months of trying to get a hold of our account manager, and then anyone from Houzz through their 800 number and website, we finally got a response from a new account manager after we asked our credit card company to stop payments. The same thing is happening on this website - they obviously have someone from Houzz trying to do damage control - maybe if they put their money into customer service up front instead of hiring people to respond to every negative review on this site they could turn the company around. It would also help if their account executives were truthful about the terms of the contracts. Before you sign up for a Pro account, make sure to read 15. General Provisions f. Modifications. They hide this way down in the contract on purpose. As professionals we would NEVER treat our clients like Houzz treats us!

I did most of my shopping online and given this year's supply/demand issues, I started shopping for Christmas in October. Most business extend their return policy for the holidays or at the least provide store credit for gifts that either miss the mark or turn out to be duplicates. It is not the case for this company. In today's market when there is so many competitors in pricing and delivery, you're much better off getting your goods from another supplier who understands good customer relations as Houzz most definitely does not.

We bought an entranceway fixture for our daughter for Christmas. As this was a major undertaking to install, my husband began the process after the 30 day return policy. The entranceway is two stories up so not something you can quickly install. As he began the process of assembling, he noticed one of the pieces of wood was cracked. He contacted Houzz and received a reply that unfortunately it was passed the 30 day policy. All he wanted was a replacement piece, not to return the whole fixture. For the price we paid, we are disappointed since there was obviously a defect in their product.

I ordered a laundry basket a few days ago and received a confirmation that it would be received within a certain window. Now today I get an email saying "we are cancelling your order because the vendor is out of stock". They do not say if your credit card was charged or what if anything is going to happen with a reorder. This is poor. That leaves you with having to call them because on their site it only shows about cancellations for items you want cancelled not the vendor. I will not take my time and reorder from Houzz. Stick with Amazon, Wayfair or another vendor that knows how to fulfill an order in a reasonable timeframe.