Karen B.

I ordered a laundry basket a few days ago and received a confirmation that it would be received within a certain window. Now today I get an email saying "we are cancelling your order because the vendor is out of stock". They do not say if your credit card was charged or what if anything is going to happen with a reorder. This is poor. That leaves you with having to call them because on their site it only shows about cancellations for items you want cancelled not the vendor. I will not take my time and reorder from Houzz. Stick with Amazon, Wayfair or another vendor that knows how to fulfill an order in a reasonable timeframe.