These chairs are small but comfortable--perfect for a small conversation corner--they flank our terrace windows and it's a great place to have coffee while soaking up the morning sun and planning my day. Delivered in a twinkling, too, and I was impressed with the careful, sturdy packaging. If you need a tiny chair--buy it!
I'm surprised Houzz would endorse this cheap garbage under their headline. Very disappointing. Don't know that I'll trust them again. I had to foot the bill to return this too. Expensive lesson. Better to pay a bit more and get something nice
Bought new lighting fixtures for my living room, study, master bedroom, kitchen, dining room, and two hallways. It was so much easier than traveling from store to store! When I had to return fixtures that didn't fit as I had expected, the return process was simple to follow. The only thing I wish were different is that "will call" slips would be sent for returns. Most of the things I bought are bulky and not easily carried, so getting them into my car was difficult.
I ordered a pair of chairs April 3. They were delivered April 10. So far, so good, right? Then I opened the boxes, and one of the chairs was completely wonky in the front. I immediately contacted Customer Service. They asked for photos, which I provided. That was 13 days ago. I have written several more emails, and they asked for photos of the box, which I also provided.
I don't feel at all hopeful that they will pick up the defective chair, and provide a replacement. DO NOT do business with Houzz. Their customer service is non- existent, and I'm kicking myself for not doing my due diligence on this company before spending my money there.
LIVE AND LEARN.
Received our order. Began the assembly process which was very extensive. As I reached the final few steps and attempted to connect all the assembled pieces the holes did not line up. If the dowels were inserted then the clips which locked the pieces in place fell below the shelf unit.
Upon calling to either ask for assistance or return arrangements the company gave me a run around and a week into the process continues to ask for unreasonable info with no end in sight. They are not making arrangements thus far for return and a credit.
Hi there,
Thank you for providing your feedback and sharing your experience with us. We sincerely apologize for any difficulty. Our team is currently working on this and will provide an update shortly.
Sincerely,
The Houzz Team
This floor lamp is my second purchase from Houzz. My first order was for stool/ ottoman that complements my living room furniture. Now I'll be looking for 3 ceiling lights. Great description on all items and quick delivery!
I love Houzz for the huge selection of styles in every category for my home. Sometimes I have an idea and then while I'm browsing I end up with many more inspiring ideas of what direction I'd like to go. It's always fun.
I love Houzz! I'm finding Everything I need to update my house. Love it!
Very disorganized business. Makes promises they don't keep. Poor communication. Terrible customer service. Order from any other company but Houzz. This upstart company just can't hang with the others and follow through with orders.
Closet America - WOW! Just had 4 closets designed and installed. Absolutely fabulous. Doubled or possibly tripled the available space. Professional, on-time, expert design consultation. Outstanding and recommend them highly.
Hate this place, will never buy from them again. They have no control over the service or length of time of their deliveries nor products coming damaged or missing. Giving all my business to Wayfair who handles it better and delivers quick!
I have purchased several items from this CA based Company and each item has lived up to, or bettered my expectations.
The service, both during and after the sale, was exceptional, with my particular respondent Grant Young reflecting this firms fresh, upbeat marketing approach. Well done guys!
Love their idea pages, been looking for years...>even though I can't afford most designs. "BUT" their shopping pages are totally NUTS! I personally like to know where my furniture and most items are coming from... Every time I ask a simple question as to origin I get a run around. After pulling teeth usually the answer is China or Asia. Nothing against those countries but I tend to stick with good old USA products that last especially when dropping thousands of dollars on them... This answer (China, Asia) has occurred with bistro tables, sofas; chairs, outdoor furniture; dining sets and lots of other stuff... No more Houzz shopping for me!
Bought a craft table for close to $300, made in Denmark, purportedly of wood. There was nothing wood in the product except pressed manufactured pieces, the instructions were almost incomprehensible to my carpenter husband, and once put together (took close to 3 hours) it is an all around disappointment. I will not but any other products from Houzz.
Thank you for the feedback. We are sorry to hear about your experience. If you have any customer service inquiries, please shoot us a note through http://help.houzz.com.
I was going to order a generator from Houzz but after reading all the bad reviews, I'm going to pass. I've never seen so many angry people on one site, except for maybe the US Postal service website. You guys need to clean up your act or you'll be out of business real soon
I have ordered a number of items over time from Houzz. Every time there were issues - No delivery, damaged goods, product that cannot be assembled.
The idea of this site is great. Execution fails completely.
No one followed up after the initial follow-up and warning that it would take 4-5 days to move forward. These items (two lamps) need to be returned absolutely. Please contact me about the status of my return! S
Thank you for the feedback. Our team has responded directly to your email. We are sorry for the frustrations this order caused.
Impossible to reach by phone. Wrote e-mails and no one ever responded. Item was reduced before I even received it and I requested a refund for the difference of 4 planters@ 223.00 ea. Vs. Current price of 185.00 ea. + tax.
Will NEVER do business with them again.
I ordered Buckingham 3-Light Billiard Lamp. They were packaged professionally, delivered really quickly and on the date quoted. Other websites that I checked had a 2-4 week back long for the same items. So far I'm impressed and recommend this Houzz company!
Bathroom vanity looked nothing like what was purchased and then the wood legs split when we did simple installation into wall. No one will call me back from the company, totally obstructive customer service, can't get a supervisor or anyone. What a scam.
The worst customer service I've ever experienced. 2 emails over a couple of weeks
Have been ignored. Currently on terminal hold listening to how important my call is.
Merchandise 2 weeks late at this point. Will never buy from again.
Hi John,
We are experiencing higher than normal call volumes and are so sorry for the wait. We are happy that we were able to resolve your concerns.
Stay Safe!
Overview
Houzz has a rating of 2.1 stars from 1,658 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Houzz most frequently mention customer service, credit card and delivery date. Houzz ranks 46th among Furniture sites.
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- Palo Alto, CA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Thank you for sharing your feedback with us. We are sorry to hear that you were dissatisfied with the quality of your order. If you have any questions about your return, please contact us through help.houzz.com.
Sincerely,
The Houzz Team