House of Beauty

SCAMMERS! RUN DO NOT ORDER FROM THIS WEBSITE! YOU WONT GET YOUR ORDER! ‍‍I DID NOT RECEIVE ORDER AND MY MONEY BACK! ALL I RECEIVED IS A SOAP!

After 2 weeks of trying and failing to order my skincare products from Guesso website ( kept getting message that creditcard was not configured, hence I couldn't pay with a creditcard i have used previously). I finally got tired of waiting and decided to order from this site. I ordered online on a Sunday and paid with PayPal. I called the next day to clarify when it will be processed and i was told 24 to 48hrs. On Tuesday, as i was logging on to check shipment, i stumbled on these reviews and my heart fell! I had just spent almost $100 and reading these reviews scared me silly. I called their customer service and was on hold for 30mins, i hung up and called again and someone immediately picked up. She was nice and very professional, assured me my products have been shipped, verified my correct email address and resent both the invoice and shipment details as we spoke. I was still skeptical and to prep myself, i decided to see this as a lost venture. Friday afternoon, i get back from work and found their package. Products were neatly packaged and nothing was broken or missing. They substituted a weave color 2. I ordered with a 1B, it would have been nice to be informed but i wasn't too bothered by it. I'm just glad I got my products and have no bad tale to tell.

You place an order and you never receive it. They create a label through USPS and then cancel it. No refund will be issued.

Updated just now
Order at your own risk
Order at your own risk! I ordered a couple of times from this company. My last order/final order was 3box hair dye and a kiss nail kit... approx. 2wks later I received my order with only the dye and no kit... just a note stating the kit was out of stock and I would recieve a refund... wks pass no refund! Mine you it's only 11.95+ tax. I emailed... no response. I called all the numbers on Google... same recording... no one answered. I finally just left a message stating I wanted my refund. To my surprise they returned my call. The unnamed man asked me my name and zip code. I told him what happened. He asked me to email a copy of the letter they sent! W T F yes maybe I should have kept it but they shouldn't have taken my money for something that was out of stock and if they did they should be able to look in their system to see that I did not receive the item. This made me mad because it suggests I am being untruthful which I get it some are. After I said I was going to call my credit card company... he said he'd give me the refund and hung up on me. I will give them a couple of days to run me my money... if not I will report it to the credit card company. It's not about the money its just the way they do business. Maybe I should have used my white voice.

No reply from x4 emails asking what has happened to my order.
Really disappointed, please don't waste your money.

I placed & order o 28 May2021. I have never ordered from the house of beauty ur the cuties LOL I pray n JESUS name that impeccable integrity is their portion!
Thanx
Shalom

I made an order on April 18th I also made an order with another beauty supply store the same day. Houseofbeautyworld did not have anything posted about super extended processing times. Matter a fact I have gotten several emails with a variation of "processing times" As follows
ORDERED ON 4/ 18/2020
EMAILED ON 4/19/2020 said 2-5 day processing
EMAILED ON 4/20/2020 said 8-14 day processing
EMAILED ON 4/22/2020 said 2-4 day processing
EMAILED ON 4/23/2020 said 8-14 day processing
EMAILED ON 4/25/2020 said 8-14 day processing
I've ordered not one but two packages and already received them from another beauty store. HOWEVER HOUSE OF BEAUTY WORLD. Doesn't answer the phone at all even during business hours. I've tried two different numbers for for them. *******135 and *******957. Same recording on both. No machine. And I have emailed numerous times for them to just cancel my order. Even on the site when you go to contact us link processing time being said is 2-5 days I've heard nothing from them at all I want a refund they can keep their products since it hasn't even been processed yet I can't get them to help me. I DO NOT RECOMEMT THIS SHOP UNPROFESSIONAL NO CUSTOMER SERVICE

It took me multiple emails and finally threats on a public forum to get my refund... so stay away...!

I purchase shampoo / conditioner and hair cream on feb1 got three different dates. Still not here...

I cant find any more ways to ask for my money, I was confirmed the refund was going to be processed and nothing has happeened so far, the last repsond yesterday was that "the parcel was delivered" Yes it was, it was delivered to the wrong address we have agreed to that almost 2 months ago, several times that I contacted yout through your messenger becasue that is the only place you repond, no phone nothing.

YOU ARE CLEARLY STEALING MONEY, and the lack of your respond is just confirming that. I have posted different pictures of al your conversation in google review, and your messenger and still, keeping the money that does not beling to you.

Tell me and do not bring that BS saying you are doign your best because you are not,`you also have your CRM (Zendesk) which clearly shows that you do not have to use it since you gusy never replied.

The update I need is when my money is going to be refunded. I am not asking any other questions.