I ordered some lotion and during the checkout process a box popped up with a discount code to use, so I did and it took the 25% off but after I placed the order the 25% was not included. I even tried to check on it before placing the order but could not. I contacted the company IMMEDIATELY by phone only to find out that their mailbox was full. I then sent several emails describing my problem and requested that if they couldn't honor the 25% off that I did NOT want the item and that they should cancel my order. To my surprise I received an email telling me that the item was being prepared for shipment, with no indication whether the discount has been applied. Then I email wanting an answer to my question. The next day I received this "
Natalie (House of Beauty)
Dec 6,11:01 AST
Dear Customer,
The order is on the way to you! I can't cancel it.
We can't apply the discount, because on Wednesday we didn't have the discount.
So then how did I know to use it?
I will NEVER order form them. Do so at your own risk!
HouseofBeautyWorld.com is not an honest company. I placed an order on March 28th. It is now April 9th, and I have yet to receive any indication of tracking/shipping information. On the day I placed my order, I received an email indicating I was a VIP customer and that orders are processed the same day if received before 5 pm, or the next business day if received after 5 pm. This company did not honor their own email. Multiple calls placed to the company resulted in me receiving an announcement that stated that their voicemail is full every time. I received an email on April 7th indicating they need 2-4 more days to send me a tracking number. That clearly indicates they lost my order, or never had the merchandise they advertised. So, basically 13 business days after I placed my order, I might get a tracking number? This is not acceptable. Adequate time has been given for a simple tracking number, however they have not provided this information. They were on time when they deducted the sale amount from my account. I would not recommend this company to anyone, despite their lure of lower prices. It is not worth the aggravation. Do yourself a favor, spend the extra few dollars and go with a reputable company that stands by their word, and has the inventory their customers purchased. I'm not sure what kind of game Houseofbeautyworld.com is playing, if they are going out of business or just plain shady business owners. They will rip you off.
I ordered a wig, whudh i did not recieve so I then asked for a refund. Instead of giving me a refund, when I spoke to customer service, the lady on the phone said "The manager decided to not give you your refund but to ship the wig". I DID NOT ASK FOR THAT@#!$. WORST SERVICE EVER! If I could I would give it a 0 out of 5!
The product arrived separated and unusable. The packaging was in poor condition. They did not answer my emails.
I ordered from House of Beauty for the first time, I am very please with the customer service and how quickly I received my order. I will order from House of Beauty again.
In January 2017 I purchased a wig from House of Beauty. I had previously owned a Bobbi wig in the past That i purchased at a local beauty supply store. So when I saw that very wig on the house of Beauty site I was all in. Only I failed as a consumer to check the reviews of previous customers. Well I did receive a wig. A lemon yellow and gray wig. Which was nothing like the one I selected. So after numerous phone calls and emails I finally reached someone. Who told me that it was my fault that I didn't like the wig and that I was to return the wig and someone would call me to charge me an additional $8.95 on top of the $30+ that they already received. If I wanted to exchange it. So I trusted the customer service woman and returned the wig. And now it's March 13th2017 and after 6 phone calls and 10 emails and after returning the wig. No one from that company will respond to my purchase issue or return the money they now in good faith received. I'm now sure I have been robbed and the money was stolen from me. Awful Customer Service. I mean No customer Service. PLEASE DONT get scammed like I did. YOU'VE BEEN WARNED!
I placed my order with house of beauty on October 15th and the shipping option I chose was 3-7 days. It's almost been a month and they haven't even shipped my product out yet. I wrote a message to them regarding my order on their website and was told that my order would be shipped the following week. It's been 3 weeks and my order hasn't been shipped and no one will answer my message anymore, plus I can't track the order on the website. The only reason I decided to order from house of beauty was because I got all the products I needed from LovelySkin.com, they were just sold out of one of the items I needed and were restocking the following week but I didn't want to wait that long for the product so I tried this website, little did I know I would be waiting a month +. If you're looking for a good, reliable website please check lovelyskin.com FIRST - I literally get all my products within 2 days of ordering them, I should have stuck with this website. I did read a couple negative reviews about house of beauty scamming people this way but I figured i'd give them a shot anyway. BAD IDEA. This website is horrible - use any other website for your products! If I could give them 0 stars I would.
Some items I ordered never arrived. That turned out to be just my tough luck. They would not negotiate a replacement, issue a refund, nothing.
Got wrong product, they never responded to my emails, calls or messages. I will take a legal action if u don't proceed my refund! *******
Product took weeks to arrive. Phone for customer service is never answered. Sent 5 emails to get address corrected - no response
Pretty good online store. I buy here all the time. High quality and pleasant service is guaranteed) I recommend it
They take your money and don't send product nor do they answer their phone! Stay clear of the bogus company!
Send an email about my order being damaged upload picture and order number still haven't gotten a response so unprofessional
Placed My Order 16 days Ago. Order Still Says Processing. I Purchased 2-5 Day Shipping. Keep Calling And Leaving E-mails (NO RESPOND)@ THIS POINT I REALLY WANT TO CANCEL AND RECEIVE A FULL REFUND.
Horrible customer service and wait time for items is too long. You can never get a hold of someone on the phone places my order and 5/10/20 and still have not received my order. SHOP AT YOUR OWN RISK
Hi, we appreciate your sharing this issue. We understand and regret the delay in getting back to you. We're trying our best to revert to all customers, but due to the pandemic and social distancing norms we've adopted for our staff, we're working in a limited capacity. However, we will update you with a solution as soon as possible. Thank you for your patience.
Wig was never shipped to me. My Visa was charged $33.90. They will not answer the phone nor respond to email. Mt order number is HOB-*******.
I want to say, right after I posted this the company reached out to me almost immediately. For that, I applaud them and thank them... but this still doesn't fix their issue of no one staffing the customer service desk. If no one is working customer service, who is keeping an eye on these complaints and replying to them within hours of being posted?
They called me to ask what I would like to do, a refund or to get my order. I chose a refund and pointed out that this was pretty crazy for an online company to have this much trouble with customer service.
If you are going to break up the shipment, communicate that. If there isn't enough stock, communicate that. If you made a mistake and only shipped one item out of a 6 item order, communicate with the customer.
They stood by their statement that they have hardly no one to work customer service and that the warehouse made a mistake.
"Hey, I totally understand. Stuff happens. But when I write you a polite email, call you, fill out your form, and still can't reach someone, that's a problem."
They advised that the refund will be delayed because of the high volume of them going on right now... Again, I said no worries on the time frame. I was just happy to have someone doing something about it.
I am still not sure if I will use them in the future. Perhaps when this pandemic stuff calms down I will give them another chance...
I will reiterate though:
In a pandemic, where people are NEEDING jobs that can be done from home, I feel like you have little to no excuse to not have several people available to answer emails/forms/calls. This is a time where there should be a surplus of customer service for your company.:(
I hope the staffing woes are fixed soon. I would like to purchase from this company in the future.
Initially, they sent an email with confirmation of my order stating that delivery may be delayed due to the National pandemic, understandable. I placed my order on May 3rd. On May 20th the tracking was updated stating that the order was ready for shipment. I received one item out of a 6 item order. I thought perhaps it would come in multiple shipments, so I patiently waited. On June 3rd I sent an email asking for an update on if my order was split into two shipments or what was going on with it. I got no response so I looked through their website for their support form. On June 8th I sent them a request to asking for an update on my order, if it was delayed, if we were waiting for more supplies, still no response. I got a survey to review my experience with them on the 12th, I filled it out and said that I was very displeased with what was going on. It took me to another form to fill out to get them to respond to me, it was the same one that I had filled out a few days before. I filled it out and told them that this has been going on for over a month and I wanted an answer as to where the rest of my $60 order was and to please contact me as soon as possible. Their phone number rings directly to a message machine that does not record customer responses, it's just a open-ended message stating that their office is closed. I feel very frustrated that my emails have fallen on deaf ears, it's like they took my money and only gave me part of my order and now they don't want to talk to me.
When I first read the reviews for House of Beauty I was mortified. I place my order June 23rd for eight items that I could not get from other vendors at the price range that I had in mind. After four days of processing time has elapsed, I tried to get in touch with the customer service department to get an estimate on shipping of my products with no success. I left tons of voicemails and emailed them at least five times. Within couple of days after that I received a phone call from a customer service rep. Name David, he explained to me that sense March there is no active customer service department due to covid and social distancing and that most of the manufacturers were closed for at least a couple of months because of the pandemic.
He said that he needed five minutes to check the warehouse to figure out why the order is not moving. After he called back in the timely manner, he said that the order was packed and shipped, he apologized for the delay and said that after 5pm I will get a tracking number in a separate email, also provided a way to get in touch with him directly for any future assistance. I understand now that there's not enough staff to get back with every individual client, although I hope they can fix this in the future. David was great, respectful, kind and very knowledgeable. I hope they get more people like him to assist other clients so they can straiten out there poor reviews!
Ladies please i urge you please file a report againt this company the federal trads commission you have a platform report them report them let the federal trads commission know dont suffer in silence.we can call our local post office and make them aware also call pay pal or your card company complain complain let it be known dont suffer in silence dont let it happend to the next person let do a petition everyone please contact the FTC THE FEDERAL TRADS COMMISSION.
Overview
House of Beauty has a rating of 1.6 stars from 395 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with House of Beauty most frequently mention customer service, tracking number and credit card. House of Beauty ranks 281st among Hair Extensions sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We greatly regret that you have faced this issue with your order. We are extremely apologetic for the same and assure you a better experience in the future. Due to the pandemic and social distancing norms we've adopted for our staff, we're working in a limited capacity. Thank you for your patience and cooperation.