Dillion Y.

When I first read the reviews for House of Beauty I was mortified. I place my order June 23rd for eight items that I could not get from other vendors at the price range that I had in mind. After four days of processing time has elapsed, I tried to get in touch with the customer service department to get an estimate on shipping of my products with no success. I left tons of voicemails and emailed them at least five times. Within couple of days after that I received a phone call from a customer service rep. Name David, he explained to me that sense March there is no active customer service department due to covid and social distancing and that most of the manufacturers were closed for at least a couple of months because of the pandemic.
He said that he needed five minutes to check the warehouse to figure out why the order is not moving. After he called back in the timely manner, he said that the order was packed and shipped, he apologized for the delay and said that after 5pm I will get a tracking number in a separate email, also provided a way to get in touch with him directly for any future assistance. I understand now that there's not enough staff to get back with every individual client, although I hope they can fix this in the future. David was great, respectful, kind and very knowledgeable. I hope they get more people like him to assist other clients so they can straiten out there poor reviews!