Vernette F.

Updated just now
Order at your own risk
Order at your own risk! I ordered a couple of times from this company. My last order/final order was 3box hair dye and a kiss nail kit... approx. 2wks later I received my order with only the dye and no kit... just a note stating the kit was out of stock and I would recieve a refund... wks pass no refund! Mine you it's only 11.95+ tax. I emailed... no response. I called all the numbers on Google... same recording... no one answered. I finally just left a message stating I wanted my refund. To my surprise they returned my call. The unnamed man asked me my name and zip code. I told him what happened. He asked me to email a copy of the letter they sent! W T F yes maybe I should have kept it but they shouldn't have taken my money for something that was out of stock and if they did they should be able to look in their system to see that I did not receive the item. This made me mad because it suggests I am being untruthful which I get it some are. After I said I was going to call my credit card company... he said he'd give me the refund and hung up on me. I will give them a couple of days to run me my money... if not I will report it to the credit card company. It's not about the money its just the way they do business. Maybe I should have used my white voice.