House of Beauty Reviews Summary
House of Beauty has a rating of 1.7 stars from 395 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with House of Beauty most frequently mention customer service, tracking number and credit card. House of Beauty ranks 279th among Hair Extensions sites.
Instant Feedback
Dissatisfaction with service.
Ordered products on 22 may 2020.
IMMEDIATELY
Requested Cancellation same day.
Sent numerous requests for cancellation and full refund.
No response. Only confirmation that customer service was reviewing my requests. 27 may request cancellation same response.
2nd June received confirmation YOUR ORDER HAS BEEN SHIPPED.
Poor customer service. SO DISSATISFIED
I ordered from this company 5/17. I got an email 5/20 saying I'd receive a tracking number in 2-4 days. I git another email 5/31 saying all unshipped orders would be sent in 7-10 business days. I tried calling the numbers and kept getting an automated message saying they were closed and telling me to call during regular business hours. After reading reviews and getting no live person, I became worried that I had been scammed. I called my credit card company 6/2 to dispute the charge. I get another email 6/9 stating that my order had shipped along with a tracking number. My shipment arrived 6/12 with everything that I ordered and all items in good shape.
Basically, the website is not a scam. But their customer service is terrible and/or non-existent. I hope that they can provide the proof of shipment to my credit card company to get the money owed to them from my dispute. Happy with the products but shipping is very slow and u won't get assistance.
They have a lot of discontinued items that u can't find other places so I have to admit I'd use them again, but just expect not to receive anything in a timely manner.
** My rating us 2.5 but I can't give half stars.
They don't respond to emails. ( I did not even try calling as I had already read that they don't respond to phone calls)
I ordered on Apr 23. It took a month to get my order and one of the items was not what I ordered. I sent a refund request on May 23 and another email query after that and still have not heard from them. Seriously bad customer service. I waited awhile to write this review to give them the benefit of responding but alas,,, just as all the other bad reviews warn. Buyer Beware.
Hi, we appreciate your sharing this issue. We understand and regret the delay in getting back to you. We're trying our best to revert to all customers, but due to the pandemic and social distancing norms we've adopted for our staff, we're working in a limited capacity. However, we will update you with a solution as soon as possible. Thank you for your patience.
I ordered a nail set on the 15th of May, I was told it would be delivered by the 25th, it's now the 13th of June. I've tried emailing for weeks, calling, contacting through their website, and I have had no reply! On the tracking they provided it's been in the same place for 4 weeks, DO NOT ORDER FROM THIS SITE! It is a scam!
Hi, we appreciate your sharing this issue. We understand and regret the delay in getting back to you. We're trying our best to revert to all customers, but due to the pandemic and social distancing norms we've adopted for our staff, we're working in a limited capacity. However, we will update you with a solution as soon as possible. Thank you for your patience.
I placed an order on May 27th, and received two emails; one saying that my order has been placed, and the other saying that my order is going to be delayed another 5-7 business days on June 6. I've tried calling the customer service multiple times, but I keep getting a voicemail saying they are closed. I am extremely unhappy with this service and would like a refund immediately.
I don't recommend ordering from here.
Hi, we appreciate your sharing this issue. We understand and regret the delay in getting back to you. We're trying our best to revert to all customers, but due to the pandemic and social distancing norms we've adopted for our staff, we're working in a limited capacity. However, we will update you with a solution as soon as possible. Thank you for your patience.
I had ordered hair gel April 18th and I am still waiting for my product. I have received emails informing me that it may take 8-14 days to process and ship my order. Still waiting...
I had also received some false shipping details with shipping numbers not being legit. I had them sent 2 inquiry emails to follow with where the hell my product is and receive a response informongmy that they will riview my email When someone is viable. That was a week ago. This is bull$#*!! Never again would I order from the House Of Bull$#*!
Hi, we completely understand your frustration. We are working dedicatedly to ensure we get back to you and all our other valued customers with appropriate resolutions, as soon as possible. Our Customer Service team is experiencing difficulties due to the logistics constraints from the Coronavirus pandemic and state-issued codes of conduct for the situation. We apologize for the delay in response and will be doing everything in our power to ensure operations are normalized soon. In the meantime, we appreciate your patience and will revert to you on your issues as soon as we can.
I placed an order on May 27,2020, and so far I have not received it and I have sent 2 emails to customer service asking when I could expect to receive it. So are I have not receive a reply to either email. I am starting to think that there is no such company and House of Beauty and I have been scammed!
"We greatly regret that you have faced this issue with your order. We are extremely sorry to keep you waiting this long and we assure you that your matter is being looked into and will do everything in our power to make sure your order is delivered. Till then sincerely appreciate your patience."
I have not received my order, unable to reach anyone place order on May 18th this is in unexpectedly. The company has my money with Merchandise received. Maybe I will get a response now
Dear Customer, we are sorry that your package has not been delivered. Due to the current pandemic situation, we are having issues with deliveries all over the country. We thank you for your patience and assure you that we will solve this issue as soon as possible.
Ordered 4 Hair Pieces And Detangling Mousse For A Wedding 5/30 Got The Mousse No Hair, Had To Purchase More Hair, No One Will Answer Your Calls Same Voice Mail All Numbers I'm Out Over 50.00 Dollars Look How Little The Box No Hair! Want My Money Ruined Everything!
Hello, we'd like to thank you for sharing your detailed feedback. We are extremely sorry to keep you waiting this long and to learn that your order was incomplete. We'd like to assure you that the query is being looked into and we will get in touch with an update as soon as we can. We value your feedback and are doing everything we can to meet your expectations
I am so over this place and will be calling my credit card company to report fraud charges on my card. I ordered 2 bottles of lotion almost 2 months ago and still have not received them. They indicated that there was a delay due to covid. Hell businesses have opened back up since then and I should have had my products. Cannot get in touch with anyone via email or by phone. I WILL NOT LET YOU ALL STEAL FROM ME YOU ALL HAVE THE WRONG ONE. PEOPLE ARE STRUGGLING AND YOU ALL ARE STEALING AND LYING
We are not scammers or frauds or trying to steal anyones hard earned money. We completely understand your frustration. We are working day and night to make sure you get your order.The situation has been a bit hard on us but we will soon do the needfull. Our shipments are running late due to the unprecedented impact of the pandemic and we apologize for the delays. Our teams are working with vendors and courier services to resolve issues. We appreciate your business and patience.
These people shipped my package way to California when I live in the Midwest delivered it to the wrong address after waiting an entire month to receive my package! I spent almost 40 dollars and I paid for shipping. I contacted their customer service and called their number and nothing! These people are incompetent thieves that should NOT BE DOING BUSINESS when they can't even get a simple address right!
"We greatly regret that you have faced this issue with your order. We are extremely sorry to keep you waiting this long and we assure you that your matter is being looked into and will do everything in our power to ensure your issue is resolved. Till then sincerely appreciate your patience."
I placed an order on 30th April and I still have not received it and have emailed you and called so many times and still no response. Can I have a refund please?! This is disgusting service
"We greatly regret that you have faced this issue with your order. We are extremely sorry to keep you waiting this long and we assure you that your matter is being looked into and will do everything in our power to ensure your issue is resolved. Till then sincerely appreciate your patience."
I ordered from this place about a month ago & ive finally received my product so I do think it's safe to order from this place but you should know that it will take longer than expected.
I bought some items from this company on 13th of January this year. None of them looked like anything described on the package so I returned them. I have been waiting since for a refund, to no avail. Each time I call, it is ALWAYS a voice recording to say that their office is closed.
Please I need my refund ASAP.
Thank you.
"We greatly regret that you have faced this issue with your order. We are extremely sorry to keep you waiting this long and we assure you that your matter is being looked into and will do everything in our power to ensure your issue is resolved. Till then sincerely appreciate your patience."
I placed an order on May 18 and still haven't received it I sent several messages and emails and no response
"We greatly regret that you have faced this issue with your order. We are extremely sorry to keep you waiting this long and we assure you that your matter is being looked into and will do everything in our power to ensure your issue is resolved. Till then sincerely appreciate your patience."
Ordered hair products since April 2020. Received a bill for $158.71 canadian dollars. I an still waiting for the products to arrive and its June now. Tried emailing, calling to get the products. You cant speak to anyone. A lawsuit needs to go out against this company for scamming customers. This is illegal.
Hi, we completely understand your frustration. We are working dedicatedly to ensure we get back to you and all our other valued customers with appropriate resolutions, as soon as possible. Our Customer Service team is experiencing difficulties due to the logistics constraints from the Coronavirus pandemic and state-issued codes of conduct for the situation. We apologize for the delay in response and will be doing everything in our power to ensure operations are normalized soon. In the meantime, we appreciate your patience and will revert to you on your issues as soon as we can.
3RD EMAIL NO RESPONSE
I placed order # ******* on May 15th and have not received confirmation that my order was processed nor a tracking number to date. 3 days later on May 18th, I received a confirmation email that order # ******* was being processed and to allow 2-4 days in which I'll receive a tracking number. Now, almost 30 days later, I am receiving an email stating any order that has not been shipped, will be shipped out in the next 7-10 days.
Where is my order?
House of Beauty allowed their customers to purchase products knowingly that the purchased items was either sold or would not be shipped.
I am requesting that House of Beauty ship my order immediately, now, Friday, June 5th 2028.
Hello, thank you for your valuable feedback. Our shipments are running late due to the unprecedented impact of the pandemic and we apologize for the delays. Our teams are working with vendors and courier services to resolve issues. We appreciate your business and patience.
J'ai eu à faire avec ce site mais jamais plus je n'achète là-bas c'est des voleurs il n'envoie pas les commande et ne répondent ni aux appels ni aux mails. C'est des voleurs
Hi, we completely understand your frustration. We are working dedicatedly to ensure we get back to you and all our other valued customers with appropriate resolutions, as soon as possible. Our Customer Service team is experiencing difficulties due to the logistics constraints from the Coronavirus pandemic and state-issued codes of conduct for the situation. We apologize for the delay in response and will be doing everything in our power to ensure operations are normalized soon. In the meantime, we appreciate your patience and will revert to you on your issues as soon as we can.
Purchased a product from them on May 9th 2020. It said shipping will take up to 10 business days before shipped. Here it is June 4th 2020 and I have emailed the company 5 times and they took my money and still have not sent my product or responded to my concerns! I do not recommend this company at all. I am out of $40.00 with no product. Horrible service and horrible experience.
Hello, thank you for your valuable feedback. Our shipments are running late due to the unprecedented impact of the pandemic and we apologize for the delays. Our teams are working with vendors and courier services to resolve issues. We appreciate your business and patience.
BUYERS BEWARE:
Unfortunately I did not read the reviews prior to ordering $250 of product from this company nor did I check with the BBB. They have numerous complaints for the same thing i. E, taking your money and not shipping products for 2 months or perhaps no product at all. They kept my money for over a month. Alfter 15 emails and 3 phone calls to disconnected numbers, I requested refund. Still nothing. This company needs to be investigated for deceptive and unfair business practices. I finally was able to get Amazon to refund my money. If you haven't gotten a refund or your order, I suggest contacting The BETTER BUSINESS Bureau OR the following. I plan to do both. Good luck. You're going to need it.
Contact the Federal Trade Commission at 1-877-FTC-HELP, 1-877-ID-THEFT, oronline at www.ftc.gov. Contact the National Center for Disaster Fraud at *******721, by fax at *******707 or submit a complaint through the NCDF Web Complaint Form
Hi, thank you for your feedback. Nothing precedes the satisfaction of our customer and we are extremely sorry for not meeting your expectations. We have noted and taken your feedback into consideration. Apologies for the inconvenience.
From the business
House Of Beauty World offers you a wide selection of beauty supplies from hair products to fragrances, cosmetics & skin care products пїЅ all at great prices!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We greatly regret that you have faced this issue with your order. We are extremely apologetic for the same and assure you that your matter is being looked into and will do everything in our power to ensure your issue is resolved. Till then sincerely appreciate your patience.