House of Beauty Reviews Summary
House of Beauty has a rating of 1.7 stars from 395 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with House of Beauty most frequently mention customer service, tracking number and credit card. House of Beauty ranks 279th among Hair Extensions sites.
Instant Feedback
Scam. Paid for an order that never arrived. "Customer service" never answers the phone or email. Cannot send a pic because they don't send the product.
I have placed an order on June 1,2020, I got an update on June 4 that it's being processed and my order would be delayed 8-14 because of COVID. OK. Now a month has passed, I haven't received tracking number, no updates through email. I have sent 2 emails, no response, I have called multiple times only to get a voicemail!
I'm extremely unhappy. I want a refund immediately and cancel the order ASAP. I'm calling my bank!
Hi, we completely understand your frustration. We are working dedicatedly to ensure we get back to you and all our other valued customers with appropriate resolutions, as soon as possible. Our Customer Service team is experiencing difficulties due to the logistics constraints from the Coronavirus pandemic and state-issued codes of conduct for the situation. We apologize for the delay in response and will be doing everything in our power to ensure operations are normalized soon. In the meantime, we appreciate your patience and will revert to you on your issues as soon as we can.
Product took weeks to arrive. Phone for customer service is never answered. Sent 5 emails to get address corrected - no response
We greatly regret that you have faced this issue with your order. We are extremely apologetic for the same and assure you a better experience in the future. Due to the pandemic and social distancing norms we've adopted for our staff, we're working in a limited capacity. Thank you for your patience and cooperation.
I placed an order on the 10 of June and just received it however not all my order was shipped. My order number is ******* and on the invoice it is written with a pen that Item Code: ************** will be shipped in September. I can not wait three months to receive item i already paid for. Why hold my money $214.20 for three months when you don't have stock to ship? Please refund my $214.20 for the item that was not shipped. I have sent 2 emails but no reply from this company. I have tried calling but no one answering the phone. If i don't receive my refund of $214.20 by the 3rd of July i would be contacting my credit card company to file a claim. Very sad you would treat your customers this way.
Dear Customer,
It means it will be shipped out SEPARATELY this or next week. We apologize for any inconvenience.
I ordered 2 items and never received them. In fact they were never even shipped. I contacted the company 5 times and no reply to my emails. Nothing! I paid by Amazon pay and issued a request for a refund... nothing.
Do not buy from them. I feel they are a fake business just stealing from everyone.
Dear customer, we are not scammers or frauds or trying to steal anyones hard earned money. We completely understand your frustration. We are working day and night to make sure we revert back to you and also get you a solution for your order.The situation has been a bit hard on us but we will soon do the needful. Our shipments are running late due to the unprecedented impact of the pandemic and we apologise for the delays. Our teams are working with vendors and courier services to resolve issues. We appreciate your business and patience.
I placed my order on 18th May (over 5 weeks ago!) and have received confirmation that my order has been shipped, however when I view the tracking number it indicates that 'status is not available'. I have paid $80 USD and unsure I will even see my products! Order number HOB-*******. Just want a refund now. Instead of answering to all of the bad reviews - how about taking the time to reply to those that have sent emails asking about their order! Crossing my fingers still and hoping this is not a fake company.
Dear customer, we are not scammers or frauds or trying to steal anyones hard earned money. We completely understand your frustration. We are working day and night to make sure we revert back to you and also get you get your order.The situation has been a bit hard on us but we will soon do the needful. Our shipments are running late due to the unprecedented impact of the pandemic and we apologise for the delays. Our teams are working with vendors and courier services to resolve issues. We appreciate your business and patience.
Placed an order on May 31 and still have not received a tracking number or an email saying that the order has been shipped. My card has been charged. I want to cancel my order and get a refund! Order # *******
Hi, we completely understand your frustration. We are working dedicatedly to ensure we get back to you and all our other valued customers with appropriate resolutions, as soon as possible. Our Customer Service team is experiencing difficulties due to the logistics constraints from the Coronavirus pandemic and state-issued codes of conduct for the situation. We apologize for the delay in response and will be doing everything in our power to ensure operations are normalized soon. In the meantime, we appreciate your patience and will revert to you on your issues as soon as we can.
I placed an order on April 27 expecting delays because of COVID. After a month I started emailing with no response. After a month and a half I started looking for alternate emails and phone numbers to contact them. We are coming up in two months and I have no way of contacting them, no response to my email, no cancelled order and no received items. It's a shame such a big business can get away with stealing people's money with no repercussions. The sad thing is I still want my order! I have no option but to wait and maybe it will arrive in a couple of months :(
Dear customer, we are not scammers or frauds or trying to steal anyones hard earned money. We completely understand your frustration. We are working day and night to make sure you get your order.The situation has been a bit hard on us but we will soon do the needfull. Our shipments are running late due to the unprecedented impact of the pandemic and we apologize for the delays. Our teams are working with vendors and courier services to resolve issues. We appreciate your business and patience.
This company is run by unconscionable thieves and scammers that just want your money without actually providing you with ANYTHING in return.
I had to get a chargeback on my order. Report them to the FTC. This company should be avoided at all costs. They have these 'perfect' answers that they spew out. For every negative review that gets posted and trust me there are many, a flurry of positive reviews (usually 2 or 3 liners) that immediately follow. They actually write their own positive reviews so DON'T BELIEVE anything positive about this scam.
Then this robot Isobella R will announce her pathetic face along with equally feeble reasons that they're so good at repeating over and over.
Only if the thief that actually runs this company diverts his efforts away from getting a team of people that write positive reviews to actually giving a ***k about their customers. I hope this company gets shut down.
Dear customer, we are not scammers or frauds or trying to steal anyones hard earned money. We completely understand your frustration. We are working day and night to make sure you get your order.The situation has been a bit hard on us but we will soon do the needfull. Our shipments are running late due to the unprecedented impact of the pandemic and we apologize for the delays. Our teams are working with vendors and courier services to resolve issues. We appreciate your business and patience.
Ordered some hair treatment around 8th May 2020, it's now June 19th 2020. As I purchased, their site bugged and charged me for 5 of the same product when I only bought 1. Sent them 4 emails regarding the issue, and I haven't had a single one back to this day. They didn't send a single thing, even though I received confirmation and shipping emails saying my product had been dispatched, instead they just sent my money back without saying a word. If i could give a zero star review I would.
Hi, we completely understand your frustration. We are working dedicatedly to ensure we get back to you and all our other valued customers with appropriate resolutions, as soon as possible. Our Customer Service team is experiencing difficulties due to the logistics constraints from the Coronavirus pandemic and state-issued codes of conduct for the situation. We apologize for the delay in response and will be doing everything in our power to ensure operations are normalized soon. In the meantime, we appreciate your patience and will revert to you on your issues as soon as we can.
Wish I had found these reviews before putting in my order. I placed my order June 1, received an email saying that my $64 payment had been issued but can't get a response to my numerous emails to customer service inquiring about status. It's been over 14 business days. Very disappointing and frustrating.
Can someone please respond to this message to let me know what's happening with my order? Don't send me the same generic response that all of the complainers have been receiving. I would like to know status. Order number - *******.
Dear Customer,
Your order was canceled and refunded. The money will be available on your account in 2-4 business days.
We apologize for any inconvenience.
Writing this to save all of my sisters from disaster.
In short: the box will come with a paper with the items you ordered checked off as if it's in the box.
NOTE: No product will be there. She is doing this to keep her company afloat. She has nothing in stock. This is a fraud. The phone goes straight to voicemail and no where to leave a message and of course; no email response. Someone in Philadelphia needs to report this to the local news channel IMMEDIATELY! FRAUD company just to get money from the government! Terrible sister you are terrible!
Called them and no answer. Order number is #*******. Emailed and called them under 24 hours to cancel my order and no matter how many times I called I got no answer. Now if I am unable to get a refund then I will be calling my bank and BBB to issue a complaint against them.
Dear Customer,
Your order was canceled and refunded. The money will be available on your account in 2-4 business days.
We apologize for any inconvenience.
I placed an order with house of beauty back in April. Although the payment was processed right away, my order took 4weeks to get to me. 4 weeks! During that time I sent multiple emails to cancel the order, not to ship. To these emails I got NO replies. I feel they completely ignored my concerns and did NOTHING in terms of trying to respond or communicate with me.
We greatly regret that you have faced this issue with your order. We are extremely apologetic for the same and assure you a better experience in the future. Due to the pandemic and social distancing norms we've adopted for our staff, we're working in a limited capacity. Thank you for your patience and cooperation.
Horrible customer service and wait time for items is too long. You can never get a hold of someone on the phone places my order and 5/10/20 and still have not received my order. SHOP AT YOUR OWN RISK
Hi, we appreciate your sharing this issue. We understand and regret the delay in getting back to you. We're trying our best to revert to all customers, but due to the pandemic and social distancing norms we've adopted for our staff, we're working in a limited capacity. However, we will update you with a solution as soon as possible. Thank you for your patience.
I ordered a product 2 weeks ago & they still haven't shipped it. This is ridiculous considering they say it ships in 2-4 days. I strongly suggest you don't order from them! There are so many reliable places with customer service that actually respond. I'm so disappointed I'm out of my money :(
We greatly regret that you have faced this issue with your order. We are extremely sorry to keep you waiting this long and we assure you that your matter is being looked into and will do everything in our power to make sure your order is delivered. Till then sincerely appreciate your patience.
My ordered was delayed. I was still charged although nothing was shipped. I asked for a cancellation. They still shipped my items (4 week late), although I asked for a refund. I have emailed 5 times, left messages on social media, and now I am. I recommend that everyone call their bank and ask for their money back. This is a scam company.
Hi, we completely understand your frustration. We are working dedicatedly to ensure we get back to you and all our other valued customers with appropriate resolutions, as soon as possible. Our Customer Service team is experiencing difficulties due to the logistics constraints from the Coronavirus pandemic and state-issued codes of conduct for the situation. We apologize for the delay in response and will be doing everything in our power to ensure operations are normalized soon. In the meantime, we appreciate your patience and will revert to you on your issues as soon as we can.
DO NOT ORDER FROM HOUSE OF BEAUTY! I PURCHASED AN 100$ ITEM AS A FATHERS DAY GIFT ON MAY 21st 2020. I STILL HAVE NOT RECEIVED THE PACKAGE IT IS JUNE 16th 2020. I HAVENT RECEIVED A REFUND. I HAVENT RECIEVED A TRACKING NUMBER. I HAVENT RECIEVED AN UPDATE THROUGH EMAIL. I CANT EVEN CONTACT THEIR BUSINESS LINE. THIS OS RIDICULOUS. BELIEVE THE NEGATIVE REVIEWS! THEY ARE SCAMMING PEOPLE OUT OF THEIR MONEY
Dear customer, we are not scammers or frauds or trying to steal anyones hard earned money. We completely understand your frustration. We are working day and night to make sure you get your order.The situation has been a bit hard on us but we will soon do the needfull. Our shipments are running late due to the unprecedented impact of the pandemic and we apologize for the delays. Our teams are working with vendors and courier services to resolve issues. We appreciate your business and patience.
I ordered 3 capes almost a month ago. They charged my card right away and never shipped them. I have complained twice, they said they shipped them but UPS says otherwise. I will never order from them again. Jennifer King
Hi, we appreciate your sharing this issue. We understand and regret the delay in getting back to you. We're trying our best to revert to all customers, but due to the pandemic and social distancing norms we've adopted for our staff, we're working in a limited capacity. However, we will update you with a solution as soon as possible. Thank you for your patience.
Just like so many others on here have said, House of Beauty is a giant scam, trying to take people's hard earned money and give no product in return! Placed order on 5/27 and sent an e-mail to cancel the same day. Heard absolutely nothing back since then, other than automated e-mails using COVID as an excuse for delayed shipping. I've ordered from so many different websites and received my items within a week! Customer service number does not work, rings once or twice and goes straight to voicemail saying they're closed. I've sent three e-mails now, still have heard nothing back. Going to report this company to my bank for FRAUD so I can get my money back. SHAME ON THIS COMPANY! No idea how they're still in business. Hopefully with enough reports of fraud, they will be shut down like they so desperately need to be. STAY AWAY FROM THIS COMPANY IF YOU DO NOT WANT TO BE SCAMMED AND YOUR HARD EARNED MONEY TAKEN! Oh, and Isobella, if you "read" this and give your coronavirus excuse response or your "we are working hard to fix your issue" response, MY ORDER NUMBER IS ******* AND FOR THE FOURTH TIME I WANT MY ORDER CANCELLED AND MONEY REFUNDED! Horrible business ran by horrible, greedy people!
Dear Customer,
Your order was canceled and refunded. The money will be available on your account in 2-4 business days.
We apologize for any inconvenience.
From the business
House Of Beauty World offers you a wide selection of beauty supplies from hair products to fragrances, cosmetics & skin care products пїЅ all at great prices!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, we completely understand your frustration. We are working dedicatedly to ensure we get back to you and all our other valued customers with appropriate resolutions, as soon as possible. Our Customer Service team is experiencing difficulties due to the logistics constraints from the Coronavirus pandemic and state-issued codes of conduct for the situation. We apologize for the delay in response and will be doing everything in our power to ensure operations are normalized soon. In the meantime, we appreciate your patience and will revert to you on your issues as soon as we can.