House of Beauty Reviews Summary
House of Beauty has a rating of 1.7 stars from 395 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with House of Beauty most frequently mention customer service, tracking number and credit card. House of Beauty ranks 279th among Hair Extensions sites.
Instant Feedback
I have attempted multiple time thru emails and phone calls to reach Customer Service regarding my defective product. It has been over 3 weeks since I began my attempts to get assistance. I bought a rechargeable mani pedi tool that will not recharge! DO NOT WASTE YOUR MONEY ON PRODUCTS THRU THIS COMPANY. They obviously will NOT stand by their products. I wish I had read the reviews prior to ordering from them!
Shipment takes over two months. Cannot reach customer service for two months. Please beware don't shop here. Unable to return the shipment that I longer need because I cannot reach customer service.
"We greatly regret that you have faced this issue with your order. We are extremely sorry to keep you waiting this long and we assure you that your matter is being looked into and will do everything in our power to ensure your issue is resolved. Till then sincerely appreciate your patience."
Placed an order and should've known it would turn in to a disaster. I've waited patiently for it to arrive as life got crazy. Have now waited 5 weeks and received nothing. They can somehow respond to posts on here, but not just respond to customer service requests and give refunds for their terrible fraud of a site. Shocked it still exists. DO NOT ORDER!
Hello, we are incredibly sorry to hear that you're facing a delay in receiving your order and regret the inconvenience caused. The impact of the Coronavirus pandemic has affected our services, but we're trying our best to continue to meet all our customer expectations. Please give us a little more time to resolve the issue.
I ordered perfume from them on May 8 totaling $98.10. I got an email on May 12th saying it may take longer to ship due to Covid19. The charge hit my account on May 11th. Around May 20th, I started looking for my tracking number but I was never given one. I checked my order on June 1st and it said that it has been cancelled. I've call all the numbers listed for this business during business hours and I only get a recording. My order was cancelled yet they still charged me. DO NOT ORDER ANYTHING FROM THIS COMPANY!
Hi, we're extremely sorry for the trouble you're facing. Due to the on-going pandemic, our operations have been severely affected. However, to help resolve your concern and ensure smooth transactions in the future, we request you to share your purchase details with us. We also encourage you to please contact your bank or credit card company to check for additional details. Thank you for your patience.
I waited 14 days for shipping details & it's been over 20 now. Tried to contact them three times & I haven't heard a word back, not even an email saying there is a delay. I hope I get refund because I don't want anything from them. Worst online shop I have ever had to deal with. Anyone who has good to say about them must be one in a 1000. I'm contacting my bank in the next couple of days.
"""We greatly regret that you have faced this issue with your order. We are extremely sorry to keep you waiting this long and we assure you that your matter is being looked into and will do everything in our power to ensure your issue is resolved. Till then sincerely appreciate your patience."
Your company stole $240.64 from me and YOUR STOREFRONT in Philadelphia has closed down! You charged my credit card over 2 months ago and you have no one doing customer service and I have emailed you 5 times with no response.
This is internet fraud. It is criminal to take money for orders when your business that has shut down. It is fraud.
Your storefront on Chestnut St. Has a 'Going out of business sale' and is closed. Based on a search on Loopnet.com, your warehouse in Philadelphia that is listed on your website is up for sale.
2191 Hornig Road
Philadelphia, PA ******* · 14,000 SF · Industrial For Lease
I will be reporting your business to:
Consumer Protection Resources
Contact the Bureau of Consumer Protection
15th Floor, Strawberry Square
Harrisburg, PA 17**************555 (Toll-Free Helpline)
*******@attorneygeneral.gov
Been 2 weeks and my order hasn't been processed not even shipped. I have mailed them over and over to cancel the order and refund my money but no reply. I paid extra for priority shipment but been 2 weeks but order ain't processed. I need my money back. I'm right here in the USA and the company is here too but they are so unprofessional. I need my money refunded check your email and cancel that order ASAP
"""We greatly regret that you have faced this issue with your order. We are extremely sorry to keep you waiting this long and we assure you that your matter is being looked into and will do everything in our power to ensure your issue is resolved. Till then sincerely appreciate your patience."
I ordered shampoo on May 12. They charged the credit card but no product. No one answers the phone... just a recording. No response to emails. Sporadically I get an email from them that they have minimal staff due to Covid. They still could answer emails. Customer service is non-existent. Still no product. No response from them. IF YOU BUY FROM THEM YOU ARE JUST GIVING AWAY YOUR MONEY!
Hello, thank you for your valuable feedback. Our shipments are running late due to the unprecedented impact of the pandemic and we apologize for the delays in getting back to you and delivering your order. Our teams are working with vendors and courier services to resolve issues. We appreciate your business and patience.
I have contacted the company about not receiving anything nobody had gotten back to me at all I've spent $90 and received no products
"""We greatly regret that you have faced this issue with your order. We are extremely sorry to keep you waiting this long and we assure you that your matter is being looked into and will do everything in our power to ensure your issue is resolved. Till then sincerely appreciate your patience."
I made a purchase on 5/12/20 and I've yet to receive it. No one answers the phone regardless of time of the call. No one also answers my emails. This is very poor customer service and deceptive delivery timeline.
Hi, we apologize for the delay in addressing your concern. The pandemic has largely affected our Customer Service desks as we are working with minimal staff, basis statewide social distancing norms. But we assure you that our teams are trying their very best to respond to all your queries and resolve them at the earliest. Your patience is highly appreciated.
I placed my order on May 4th, still have received it. Emailed 3xs and called a dozen times and no one answers! Beyond unprofessional! I just want my money back!
"We greatly regret that you have faced this issue with your order. We are extremely sorry to keep you waiting this long and we assure you that your matter is being looked into and will do everything in our power to ensure your issue is resolved. Till then sincerely appreciate your patience.
"
This is the worse online store ever. They charged me for something I never received. I emailed these people 4 or 5 times no response. I want my account credited back. I will never order from them again. I have been waiting for a month. I have ordered from other companies and they shipped my stuff right out why this company can't do the same thing. We all are going through a short staff period it doesn't stop companies from fulfilling customers orders. I'm fine with this company.
"We greatly regret that you have faced this issue with your order. We assure you that your matter is being looked into and will do everything in our power to ensure your issue is resolved. Till then sincerely appreciate your patience.
"
I placed an order to House of Beauty World on April 24,2020 for 6 American Crew Spray gels. My credit card was charged the next day. I have yet to receive a tracking number. I have emailed numerous times, received same generic email back, saying due to pandemic shipping times are extended. Tried calling numerous times, always goes to a message giving time business is open, never can talk to a live person. If you are going to charge my credit card, then send my order or write an email that gives detailed information concerning my order, or have the integrity to refund my money if you cannot place the order in a timely manner.
Dear Customer, we are sorry that you have not received your product. Due to the pandemic, we are having logistics issues with our vendors and courier services. It's possible your order was canceled because we were unable to deliver it and could not process the refund due to the lack of staff during the crises. We understand your frustration and are working hard towards addressing all our customers' issues. Please do give us some time to look into the matter and revert. Thank you for your patience.
I recently placed an Order with Your CO.(HOB) on May 7-2020! A week after on May 12-20@ 2:51 am You sent out an Update saying that My order would be delayed 8-14 B days bc of COVID-19! Ok I patiently waited. Your 14 business days are Up! I called several times during business hours only to get a Recording saying call back during business hours! No Response! I sent you 2 Emails No Response! This is the 3rd time! I'm calling The Bank CO!
Hi, we apologize for the delay in addressing your concern. The pandemic has largely affected our Customer Service desks as we are working with minimal staff, basis statewide social distancing norms. But we assure you that our teams are trying their very best to respond to all your queries and resolve them at the earliest. Your patience is highly appreciated.
I have never recieved product, I have never had a response and I have not recieved a refund for the order. I'm wondering how to get my money back.
I made an order on the 1st of May today is the 26th and no package no response no update from the company, I've reported them to my bank and the attorney general in Philadelphia and consumer trading standards. It's not me that you'll rob I'm from the UK we don't play with $#*! like that
Hello, we are incredibly sorry to hear that you're facing a delay in receiving your order and regret the inconvenience caused. The impact of the Coronavirus pandemic has affected our services, but we're trying our best to continue to meet all our customer expectations. Please give us a little more time to resolve the issue.
THIS WARNING IS FOR THE OWNERS OF HOUSE OF BEAUTY WORLD. IF I DON'T RECEIVE A RESPONSE TO MY EMAILS, OR A REFUND OF MY MONEY, I WILL GET THE AUTHORITIES INVOLVED TO DEAL WITH WHATEVER SCAM YOU ARE PLAYING. I DONT CARE WHAT KIND OF PANDEMIC WE ARE IN, EMAILS CAN BE ANSWERED. I DONT EVEN WANT THE PRODUCTS ANYMORE. YOU REPEATEDLY IGNORE MY EMAILS AND CALLS AND FROM THE LOOKS OF IT I AM NOT THE ONLY ONE. JUST SO YOU KNOW, EVERYTHING IS BEING TRACKED. THIS IS RIDICULOUS.
Hi, we completely understand your frustration. We are working dedicatedly to ensure we get back you and all our other valued customers with appropriate resolutions, as soon as possible. Our Customer Service team is experiencing difficulties due to the logistics constraints from the Coronavirus pandemic and state-issued codes of conduct for the situation. We apologize for the delay in response and will be doing everything in our power to ensure operations are normalized soon. In the meantime, we appreciate your patience and will revert to you on your issues as soon as we can.
Took long to receive this 2 hair treatments they said it was because of the Pandemia. Send 3 emails and in the last one the said the account will be revise. I received both products expired. I can handle the expiration dates. My mistake was that I didn't read the horrible reviews of other customersI didn't check the intervention of BBB with them and I didn't check in Amazon. Amazon have them. Next time Amazon will be my choice.
"Hi, we're deeply sorry to learn that you received a faulty/ damaged product. We apologize for the inconvenience. We have notified our teams and we assure you that we are doing everything we can to make up for this. Due to the COVID19 pandemic, we're working with minimum staff and basis the state's social distancing norms, but we will do our best to revert with a solution.
This company will be shut down within the next month. They are doing illegal business. They take your money then never send product. When you call no answer.No return voice mail. BUYER BEWARE!
They always have a BS story about shipping due to Covid-19 however, I have recieved all of my packages during this pandemic some things even coming from California and no problems. Check their google reviews... HORRIBLE! Buyer Beware!
6/8- still NO package and tracking number they sent is bogus.My package has been sitting at there facility since they sent this tracking. When you track the package it says delivery on 5/24 now if they sent it on 5/26 How the hell was it delivered on 5/24
Hi, we completely understand your frustration. We are working dedicatedly to ensure we get back you and all our other valued customers with appropriate resolutions, as soon as possible. Our Customer Service team is experiencing difficulties due to the logistics constraints from the Coronavirus pandemic and state-issued codes of conduct for the situation. We apologize for the delay in response and will be doing everything in our power to ensure operations are normalized soon. In the meantime, we appreciate your patience and will revert to you on your issues as soon as we can.
They send emails saying because of Covid it may take 8-14 days for order to be processed and shipped. I've now been waiting 23 days, and my order still hasn't been shipped. I've reached out three times and NO RESPONSE. This is a scam. Do not waste your money or time with these thieves. My experience is not an isolated incidence. Read all the negative reviews.
HOB- all I can say is karma comes around. You might get rich off trusting customers, but your kids might get cancer. When you ask why me', think about the way you conduct your business. You'll pay somehow.
Shame on you.
Hi, we completely understand your frustration. We are working dedicatedly to ensure we get back you and all our other valued customers with appropriate resolutions, as soon as possible. Our Customer Service team is experiencing difficulties due to the logistics constraints from the Coronavirus pandemic and state-issued codes of conduct for the situation. We apologize for the delay in delievering your order and will be doing everything in our power to ensure operations are normalized soon. In the meantime, we appreciate your patience and will revert to you on your issues as soon as we can.
From the business
House Of Beauty World offers you a wide selection of beauty supplies from hair products to fragrances, cosmetics & skin care products пїЅ all at great prices!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, we appreciate your sharing this issue. We understand and regret the delay in getting back to you. We're trying our best to revert to all customers, but due to the pandemic and social distancing norms we've adopted for our staff, we're working in a limited capacity. However, we will update you with a solution as soon as possible. Thank you for your patience.