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House of BeautyReviews 395

1.7
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House of Beauty Reviews Summary

House of Beauty has a rating of 1.7 stars from 395 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with House of Beauty most frequently mention customer service, tracking number and credit card. House of Beauty ranks 279th among Hair Extensions sites.

service
103
value
83
shipping
91
returns
70
quality
71

Instant Feedback

1,128 reviews
Canada
1 review
2 helpful votes
Follow cheyanne d.
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I understand with covid things will tame longer. I ordered it about a month ago, no tracking email or rmail saying its been shopped and i have messaged them 3 times over the past week and sone change with no reply. I need my package for june (my birthday) and now this could effect things very negatively

Date of experience: May 21, 2020
Isobella R. — House of Beauty Rep
over a year old

Hello, we are incredibly sorry to hear that you're facing a delay in receiving your order and regret the inconvenience caused. The impact of the Coronavirus pandemic has affected our services, but we're trying our best to continue to meet all our customer expectations. Please give us a little more time to resolve the issue.

Malaysia
1 review
0 helpful votes
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Is this a scam?
Is this a scam? (Update) worse customer service.

I ordered from them I've been receiving the same email about a delay in processing my Item due to Covid19. I emailed them twice no response.
Should I be worried?

I have asked them for a refund it's a been, they said my refund has been completed to expect it in 2-5 business days, it's been 7 days now I still haven't received anything and I've sent countless email with no response.

I ordered my Items two weeks ago, I've asked them to refund me my money if the items cannot be shipped.

I hope I did not get scammed, I'll give an update if I hear from them.

Date of experience: May 18, 2020
Oregon
1 review
3 helpful votes
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DON'T USE THEM.
May 18, 2020

Placed order 4/23/20, said ship in 2-3 days. On 5/7/20 received tracking no., but USPS still has not received as of 5/18/20. Won't answer phone or reply to email. If I could give less than 1 star, I would!

Date of experience: May 18, 2020
Texas
1 review
2 helpful votes
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Avoid At ALL Cost
May 18, 2020

I placed an order on 4/18/20 & today is 5/18/20 have yet to receive it. They charged my account the day the order was placed but no order received. They only send an autogenerated email saying order is delayed. You can't get a live person on the line & zero response by email. Avoid This Company at ALL Cost

Date of experience: May 18, 2020
Michigan
1 review
0 helpful votes
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I placed an order on April 29,2020, and received an email notification that my order had been received and processed. As of today, May 16,2020, my order has not arrived and each time I check it is still in process. Several attempts have been made to contact the company via email and by phone with no results.

Date of experience: May 16, 2020
Texas
1 review
1 helpful vote
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I ORDERED SOME PRODUCTS ON 4/24/2020. STARTED RECEIVING E-MAILS THAT IT IS DELAYED, BUT THEY TOOK MY MONEY OUT OF MY CREDIT CARD. I TRIED CALLING THEM -- NEVER COULD REACH THEM. HAVE E-MAILED THEM - NO RESPONSE... I FINALLY CALLED MY CREDIT CARD COMPANY TO DISPUTE THE CHARGE.

I WOULD HAVE PREFERRED RECEIVING THE PRODUCTS. HOW COULD A COMPANY NOT ANSWER THE PHONE?

Date of experience: May 16, 2020
Canada
1 review
2 helpful votes
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Poor Service
May 14, 2020

I placed an order on April 14 and was initially told that it would take 2 weeks. I didn't receive the items I ordered within that time. I subsequently received another date of May 9th with a shipping number. That date went with no update. I still haven't received anything. Not impressed at all.

Ron W

Date of experience: May 14, 2020
California
1 review
2 helpful votes
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They charge your card and then keep extending your ship dates. If took them 5 days to even rey to my 1st message and ignore my request to cancel! No more $pending my $ with Chinese business!

Date of experience: May 11, 2020
Washington
1 review
2 helpful votes
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I will never order from House of Beauty after they waited over 2 weeks to cancel my order, which they kept telling me was on way, in my view this is an indefensible business practise.

Date of experience: May 11, 2020
Texas
1 review
0 helpful votes
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Ordered items in April, did not receive. Keep getting emails stating it is still processing. I have called (number is never answered... big surprise) and CANCELLED through email. STILL getting emails stating it is still processing!

Date of experience: May 8, 2020
Illinois
1 review
0 helpful votes
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No Product
May 6, 2020

I ordered an item over a month ago and I have yet to receive my item. But yet, I continue to receive emails stating that my item will ship in 7 to 14 business days. It's been over a month.

Date of experience: May 6, 2020
California
1 review
4 helpful votes
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I placed on 4/22/20, received a confirmation email, ok cool. Another email comes stating due to Covid my order will take 8-14 days. I'm so lucky I checked out using Amazon Pay because as soon as I requested a refund I got my money back. Even though I still received an automated email from "David" stating no one is in the office to issue Refunds. BS!

Date of experience: May 6, 2020
Michigan
1 review
0 helpful votes
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Placed My Order 16 days Ago. Order Still Says Processing. I Purchased 2-5 Day Shipping. Keep Calling And Leaving E-mails (NO RESPOND)@ THIS POINT I REALLY WANT TO CANCEL AND RECEIVE A FULL REFUND.

Date of experience: May 6, 2020
Texas
1 review
4 helpful votes
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Horrible Company
May 1, 2020

I placed on order on March 30,2020 and still have not received it nor received any specific information about my order. I repeatedly get a generic email that says due to Covid19, orders will take 8 to 14 business days to process and ship but my order was placed 24 business days ago. I've called the customer service number and no one answers. I have sent several inquiries via their website and have received no response. I realize that this is a trying time but this is extremely poor customer service. I can be patient with good communication but have lost my patience due to not receiving any valid information from this company.

Date of experience: May 1, 2020
Virginia
1 review
27 helpful votes
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This is by far the worst Merchant I have ever done "business" with! I'll never purchase another item from them and I have notified everyone to stay away from purchasing from them. They are rude and unprofessional... Just take a look at their BBB responses to customers. When there's an issue with your order, you can't get in touch with anyone via phone or email. Terrible service, I can't believe they're still in business! Never again!

Date of experience: May 1, 2020
Mississippi
1 review
4 helpful votes
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I placed an order on April 8 for a 2 pair of hair clippers, guards and, clipper disinfectant. Once ordered. I received an email stating 2-4 days for processing. After 3-4 days I received another email stating that processing time may be extended to 8-14 days. At the 8 day mark i emailed them checking on my order and got a cookie cutter response About a day or so later i received another stating that their customer service area was closed. After 15 days I received my tracking number. It took 6 days to ship even though I paid for 3-5 day shipping. 21 days after I placed my order I received my order and saw that I was given the wrong pair of clippers, the wrong guards, and was missing a can of disinfectant. I have constantly emailed and called to no avail. I have no problem waiting for my order especially during Covid-19, just assure that the order is filled correctly. Overall horrible customer service. Company feels like a scam.

Date of experience: April 28, 2020
California
2 reviews
12 helpful votes
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I placed an order April 10th and paid 2 day shipping. I did not received a tracking number as they said I would with in 24 hours. I finally received an email stating my order was being processed on April 14th. That email also stated I'd be getting a tracking number as soon as it shipped. It is now April 28th and it still has not arrived. I've called numerous times, only to get a answering machine stating they are closed. (I called during regular business house).
I have sent numerous emails, only to get an auto response.
I'm completely disgusted with this customer service! I will NEVER order from them again! I suggest NO ONE ORDER from this company. They should not be allowed to operate at all. They are a scam and rip off!

Date of experience: April 28, 2020
Massachusetts
1 review
5 helpful votes
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I placed an order on 4/13 and today is 4/28 and I have not received my products. I have emailed the company repeatedly asking for a refund but they keep sending me an automated email saying that the order shipping takes between 8-14 days. I have made it very clear that I want my order cancelled and my money refunded but it seems like they are not acknowledging my request. I am going to have to report this company for stealing my money

Date of experience: April 28, 2020
Colorado
1 review
15 helpful votes
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There is no indication during the purchasing process that you will not get your product. You probably trust that the system is "normal": hunt and find what you want, put in cart, decide shipping charge - no free shipping, enter payment info, note delivery date (which is workable for your needs) then process the payment. Two days later you will get an email telling you your order is being processed and to allow "2 to 4 business days in processing after which you'll get a tracking number". Then you'll get, every 2 days, that your order will take 8 to 14 days. For the record, it has been 10 business days since order placed. You cannot call or email a person to explanation or help. You will get a canned response. I have attached exactly what has happened to me so far. I DO NOT HAVE A PROBLEM WAITING but they should have told me that at the start and I would have purchased from someplace else. That is what I think is not cool. Today most of the world is allowed to go back to work, including stylists. This should not be happening. They should be telling you AT CHECKOUT the truth on delivery.

Date of experience: April 28, 2020
Washington
1 review
2 helpful votes
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ZERO CUSTOMER SERVICE
April 26, 2020

I made an order on April 18th I also made an order with another beauty supply store the same day. Houseofbeautyworld did not have anything posted about super extended processing times. Matter a fact I have gotten several emails with a variation of "processing times" As follows
ORDERED ON 4/ 18/2020
EMAILED ON 4/19/2020 said 2-5 day processing
EMAILED ON 4/20/2020 said 8-14 day processing
EMAILED ON 4/22/2020 said 2-4 day processing
EMAILED ON 4/23/2020 said 8-14 day processing
EMAILED ON 4/25/2020 said 8-14 day processing
I've ordered not one but two packages and already received them from another beauty store. HOWEVER HOUSE OF BEAUTY WORLD. Doesn't answer the phone at all even during business hours. I've tried two different numbers for for them. *******135 and *******957. Same recording on both. No machine. And I have emailed numerous times for them to just cancel my order. Even on the site when you go to contact us link processing time being said is 2-5 days I've heard nothing from them at all I want a refund they can keep their products since it hasn't even been processed yet I can't get them to help me. I DO NOT RECOMEMT THIS SHOP UNPROFESSIONAL NO CUSTOMER SERVICE

+7
Date of experience: April 26, 2020

From the business

House Of Beauty World offers you a wide selection of beauty supplies from hair products to fragrances, cosmetics & skin care products пїЅ all at great prices!


houseofbeautyworld.com
Founded in 1984
Philadelphia, PA, United States
+141