Overview
HotelPlanner has a rating of 4.3 stars from 1,775 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 10th among Hotels sites.
My flight got cancelled. It was rescheduled 3 hours later. It was too late for me to drive home in the dark.
So I needed a hotel. I thought I had booked it online before I boarded the airplane. I did not do it correctly. 2,1/2 hours later I called the hotel to make a reservation for that night. Grace was sssooo kind and helpful ensuring I had a quality room in which to spend the night. I had been traveling for over 13 hours today!
Reggie did an excellent job booking my room.
He was patient and informative with all the information. Reggie is a great employee and he deserves a good raise. We need more people in our work force. You are very fortunate to have an employee like Reggie!
Good job Reggie!
Hello Diane,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Reggie, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Vincent was very courteous and easy to understand. He made sure our reservation was quick and accurate. He also sounded like a very sweet young man.
Hello Diana,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Neal was very efficient and helpful in finding me a pet friendly hotel and room for this evening.
Hello Carrie,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Joyce was very articulate and went out of her way to help. Her service could never be matched.
Hello Sandra,
We're so happy to hear from you! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I was unfamiliar with the area I was going to and I I am traveling with a small dog. Sean could not have been more helpful. He went above and beyond what was necessary to find me a place that would accommodate pets and I had some other confusing issues since I didn't know exactly where I was going and what it was near anyway he was just amazing😘
Hello Jill,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Sean, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Cesar was a friendly voice who helped me quickly find a place for my daughter to stay while on the road. He made the process easy late at night. Thanks so much Cesar!
Very helpful representative helped me to navigate the website and answered every question. If there was something she needed to check on, she did a very good job updating the information. Very polite and informative service. Will contact in the future.
Thank You for the wonderful Service.
Good Morning Virginia,
We appreciate you taking the time to provide us with feedback! We are beyond delighted to hear that you had such a great experience booking your reservation with us, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I really needed an hotel in a hurry and was trying to get a lot of stuff done at one time and she was brilliant sealed the deal and just a few seconds it felt like
Hello Lucas,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Kyla was great. Very clear. Gave every detail. Very kind and appreciative and thankful on the phone.
Greetings Camillie,
We're so happy to hear from you! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
You booked our family in a hotel that didn't have power for the past 2 days. We drove there to find out, there was no power and not able to check in.
We told you at booking we needed a hotel because our area lost power due to storm. You didn't tell us you didn't have power as well.
Greetings Gary,
Thank you for bringing this to our attention! I am pleased to inform you that a full refund of $324.70 has been issued back onto the card used to purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com. We would greatly appreciate it if you took the time to rescore this review!
Kindly,
Melanie Planelles
I called to book a room for the weekend, he did a great job regarding my request
Hello Katie,
We appreciate you taking the time to provide us with feedback! Providing exceptional service is at the core of what we do, and we're happy to hear you had such a lovely experience with us. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
My wife and I are flying from Michigan to Los Angeles the first week of December to visit a brother in-law for his 92nd birthday. We're staying at the Wyndham-Baymont in Monterey Park. At my age (almost 81) I prefer make such reservations by phone rather than online. Your employee Mary handled the entire thing professionally, promptly and friendly. The It's a pleasure doing business with a company that gives such good service like Mary.
Luis Uranga
Hello Luis,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Had a little problem with clear speaking. Also, with answering my question about cancellation insurance. Otherwise she was polite and helpful
Hello Brenda,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
I wanted to add to an existing reservation. Plus I had a few questions and concerns. He was very helpful and knowledgeable. He made the whole process very stress free!
Hello Lea,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Edgar was very helpful & very patient with me. Found us the room we were looking for
Hello Dennis,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
A great help. Confirmed a reservation quickly and efficiently. Looking forward to my stay. Thank you
Kellee did a lovely job. She was personal le. Asked clarification questions and helped me find a reservation of my liking.
Hello Emmett,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Kellee, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planells
Experian should not rate this so high. The people were so nice & helpful.
The room is not so good. Mold in the shower. Very old but hard worker's
Great service, understood our needs and took care of everything expediously. Knowledgeable and curious service.
Hello Mickey,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
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- West Palm Beach, Florida, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Diane,
Thank you for your feedback! We understand the importance of a hassle-free booking, and we're glad we could provide that for you. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles