From the business
HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 2,173 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 9th among Hotels sites.
It would be helpful if it's disclosed that when booking through third parties that there's a charge.
Another than up charge the representative was very professional.
I did get a refund. I was told I'd get the online rate but was charged $98. Instead of $68. Thanks
Jose was very professional, knowledgeable and helpful. He was kind and patient with my questions.
Felix, was excellent, he was exceptionally patient, explaining with specific details about what and how to make my reservation. He understood that I was not familiar with making reservations on my phone and that I am a Senior Citizen. He was wonderful!
Paige was amazing! She diligently helped me find a place to stay when my reservation was canceled by my original hotel due to over booking. We were on the phone for over 20 min, and she was very patient and kind. Thanks again Paige
Hotel Planner booked reservations for the incorrect date and failed to previously advise that the fee was non-refundable; how can a business make a mistake and fail to refund my money for a service that I will not receive and can not use!
Jorge was excellent in helping me find a room and within the area I needed.
Called to make a reservation. Rene was Bart pleasant and happy. Easy to work with.
The gentleman did a good job with reserving my room
She was very helpful.
I was very happy.
She is amazing
Thank you
Excellent! Less than a minute wait time on the phone. Very friendly and helpful.
Told to book and it could be cancelled at no charge if done with a few days as this was a month from date of booking. Cancelled within a two hour period and they told me the charge would be 30% for cancellation.
Ebony was excellent on the phone assisting with my reservation. Very friendly and professional. I did forget to ask about the NCORP group discount for the room. Is it possible to adjust the rate for that discount?
I was helped by the most helpful young lady ever. We almost got a room in another state but due to her professionalism ensuring everything was correct we found out the mistake and got it solved very quickly. Much thanks for the great service. It was greatly appreciated.
Very pleasant! Ebony was very helpful,friendly and kind.
Mildred was excellent at finding me a room to meet my needs. She took the time to ask and got me the right room and travel protection for the off chance that my trip is messed up (*planes). Speaking with a person is important! Thanks for having such a great customer service representative!
Hello Amy,
We're so happy to hear from you! We're delighted to hear that you had such a great time booking your reservation with Mildred, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
The person who assisted me was very courteous and respectful
Hello Betty,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lori,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles