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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 2,203 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 9th among Hotels sites.
Mildred was absolutely fantastic! Her kindness was truly exceptional, and her wealth of knowledge was impressive. She not only helped us navigate our options, but she also secured us the absolute best rate available! What an amazing experience!
You did not listen, significantly effecting me. Let me explain, You booked the wrong amount of children, not with the block that I requested, and I didn't get the discounted rate that I was supposed to. This caused for them to have to cancel the reservation when I called back and this caused for that 200 something dollars that I saved to be on hold for 5-10 business days and they wouldn't help me with a voucher either. What you do and how you do it affects people. This reservation isn't a vacation and I don't have a bunch of Money. I am booking this bc I live across the state and my son is swimming at State for his highschool. I can't miss this and your mistake has created a significant bump in the road.
Greetings Nicole,
Thank you for bringing this to our attention! I am pleased to inform you that a full refund of $ has been issued back onto the card used to purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com. We would greatly appreciate it if you took the time to rescore this review!
Kindly,
Melanie Planelles
I am in a somewhat desperate situation with limited everything and she did her best to try and find someplace for me to stay. Unfortunately there was just not anything available.
Hello Angie,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Very happy I got edgar he was very nice and polite
Hello Norma,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Emmanuel did such a great job of booking a reservation for the 23rd of Feb,2025. He was so very polite and kind. It was a great experience.
Greetings Joan,
We're so happy to hear from you! We are overjoyed to hear about the wonderful customer service you received, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Super helpful and kind! Really appreciate great service and quality support!
Greetings Scott,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Mr. Edgar was very professional and very Accommodating with my request! Speaking with him, insuring I selected the right Accommodations for my stay and answering my concerns! Kudos to Edgar making me feel at ease!
Greetings,
Thank you for bringing this to our attention, I'd love to help! I have searched our system with the information provided but I am having a hard time finding your reservation, please provide me with the itinerary number beginning in H for your reservation. Feel free to escalate it to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles
Very helpful! Pleasant to talk with. She was patient with me and kind. I expect all employees at your hotel to follow her lead.
Hello Bradford,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Mariel was excellent and I appreciated her booking the room late today for us. We got one of the last 2 rooms.
Hello James,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Although the room type that we wanted was not available, he was able to find a room that worked well for us and gave us the extra room that we needed
Hello Richard,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Angel my booking agent was very plessant and helpful. He did not rush me and was very helpful and patient with me during the booking process.
Hello Nadine,
We're so happy to hear from you! We strive to provide the best service and are glad our efforts are being noticed. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Service was great.I'm looking for rooms to accommodate six guests.
Hello Ignacio,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
When the first hotel I asked about waa out of my price range, he offered others until I found one to my liking. He was polite and professional and I felt taken care of.
Greetings Lynette,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Ashley was extremely friendly and helpful. Worked to find me exactly where I wanted to stay in my price range
Hello Tom,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Oscar did a great job for me on the phone with my reservation
Greetings Brent,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Sarah Jane helped me with a last minute reservation for the Dallas Southlake area. Despite that being a shortage of hotels, Sarah Jane effortlessly relieved my concerns by finding my family and I appropriate lodging. She saved our trip
Greetings Rozell,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Sarah Jane, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I asked if this was a third party reservation. Julio said NO! So he lied! When I checked in they said I booked through Expedia. The rate is higher than their website. Now I understand why he gave a discount when I questioned the rate and said I would just do it online. I paid more than I should have. Shame on you!
Hello Jan,
We apologize for this interaction but I'd love to help! Please feel free to reach out to me with any further questions or concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles
Margot provided a very timely and pleasant response to my needing to book a hotel room.
Greetings Ken,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Great thorough customer service. Personable and helpful.
Greetings Cheryl,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Jasmine was very patient with me and helped me to find exactly what I needed. I was able to secure a reservation with Jasmine.
Greetings Caroline,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lisa,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Mildred, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles