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HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.5 stars from 4,899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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Pleasant customer service. He provided my needs and was able to answer all of my questions. And provided my cancellation date of 4 April which was my major concern.
Check in was awful slow no instructions where the room was unorganized
Finally got key to room and door will not open. This was a total dump would not even try to go into room return key and told the man at the front could not stay in this room and left.
I would not recommend this place to no one. The pictures on the Internet or misleading. They look like the Taj Mahal, but it looked like the city dump.
Very quick and easy. Earralyan was very nice and took the time to find an available room near the Colonial Life Arena to complete our weekend, to see the CJB in c oncert. Thanks
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
It was terrible communicating with this individual. It was like I was talking with a bot. They tried to verify my email again and again, but couldn't get through how you read an email@ and dot com so it kept coming across wrong. They took forever trying to get the room. Even with the group block name... just a extra long process that should have been so much easier.
Ended up not even booking the right room on one. We were supposed to have one room with two beds, and they just put kings.
We appreciate you bringing this to our attention and value your feedback. We’re sorry to hear about your experience with booking your stay. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I have never been to Rockdale and I called Susan at Rainbow Court for a two night stay. Susan was wonderful and I have the utmost confidence it will be delightful. Thank you Susan for your professionalism.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Pleasant and professional. Eugene was able to direct me through the reservation process and he was very patient and personable.
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Spoke on the phone with Carmelita Nicole. With Country Inn and Suites fully booked for the night, she found a room for me at a different hotel (Best Western) in the area. She was amazing and very helpful.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I have never used a service befire before to book a reservation for a. Hotel and it was much easier than I thought
Julio Anonio was Very helpful in helping me find the right accommodation! He asked smart questions pertaining to my stay and offered suggestions
He is calm and considerate and kind over the phone
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I had an outstanding experience booking my stay at KwaTaqNuk Resort & Casino, and Jessica made the entire process absolutely seamless. From start to finish, she was professional, friendly, and incredibly helpful. She answered all of my questions, made sure every detail of my reservation was handled correctly, and went above and beyond to ensure everything was perfect.
Jessica's customer service was truly top-notch — she made me feel valued and appreciated as a guest. It's rare to find someone so attentive and genuinely committed to making the experience smooth and stress-free. I give her five stars without hesitation and highly recommend working with her if you're planning a stay!
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Valentino did an amazing job explaining what needed to be done for my reservation. He explained everything that I asked and booked my reservation and parking for me. This process was flawless over the phone, I tried online and had difficulty. Great employee, don't loose him.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
The agent told me the room could be cancelled by 3/11 with no penalty. We were still on the line when the email confirmation came stating no cancellations. I was working to understand the problem and was hung up on! Then, when I called in again, your idiot BOT CANCELLED MY NEEDED reservation and so I have no room and a $823 charge. Unacceptable.
We appreciate you bringing this to our attention and value your feedback. We’re sorry to hear about your experience with booking your stay. We have looked into this issue and see that our team has issued a full refund. Please allow 2-10 business days for this to be visible to you. We appreciate your patience and understanding.
Kindly,
Briana S.
The representative explained things well and met my needs.
Also she went a step further to make sure I had a number to the front desk to call, if I needed to.
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I just booked my reservation with Jorge ("George") by phone at the Hassayampa Hotel in Prescott, AZ. He helped me with a discounted AARP rate and was able to assure me that my room could be away from any "dog-friendly" room. (A friend had an unpleasant experience at the hotel with a barking dog across the hall!)
He was friendly and efficient in booking my room.
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I could not have been more pleased with my experience. I had to ask at one time whether she was a computer b/c she was so attentive to my needs and yet so polite.
Very professional, yet very polite... what a combination! More places should have people like her.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Another Holiday Inn couldn't extend my stay after advising they could. This rep did a great at improvising and finding me a room to celebrate a special day with my significant other. He had sympathy, he de escalated the situation put me at ease and made this day special by accommodating me. This truly is customer service and a I'll be a continuing customer. To that rep thank you for your service and Holiday Inn for making my day memorable. 😊
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I don't think I was on the phone for 5 minutes. Eriberto processed my reservation, answered all my questions and closed out the process with a professional and sincere wish for me to have a safe and enjoyable weekend 👍🏼
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Julio was so helpful, we are coming to Superior to visit a very sick cancer family member! So grateful Julio will try to get us in our room early.he was just the best customer service ever!
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Irving was incredibly helpful. He had a great personality and helped me with every question I had. If I was a resident of Iowa Falls, I'd make him the mayor.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Mr.Hugo was very professional and kind. He was very helpful and explained all the hotel amenities the hotel has to offer. I was very pleased with the service he provided.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I really appreciate the extra effort. This employee of yours put in to find me the room I needed. I highly recommend her for customer service and knowledge. Also for her pleasantness.
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
From the business
HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
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We appreciate you bringing this to our attention and value your feedback. We’re sorry to hear about your experience at the hotel. As service is managed directly by the property, we recommend sharing service-specific feedback on the hotel’s own review pages so it can be addressed by their team. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.