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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.5 stars from 4,445 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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Jay was extremely helpful. I had to book a last-minute hotel room for my parents due to an upcoming surgery at the nearby hospital and inclement weather. He made a stressful experience very pleasant.
We were left without power following the January ice storm and afraid we'd not find a hotel that would allow our 5 cats. After staying the first night in a frigid house and facing even colder temps the next night, we tried to see if anyone could accommodate us. Guiller was able to find us a hotel very near us that still had availability and allowed multiple pets. We are so grateful for his help!
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Frustrating I need the number of the actual hotel so I can ask if they have a shuttle to and from the airport terminal. I like talking to a person.
Greetings,
I do apologize for the inconvenience you've experienced. Per the hotel's website, yes, there is an airport shuttle.
"We offer a shuttle service to Airport from 4 am to 12 am daily, with 1/2 hour intervals."
The hotel's number is: (828) 490-9385
Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Hard to understand sometimes.
She said last room left w/2 queen beds, handicapped show & refrigerator.
Inquired about AARP discount and my Hilton points. She said already discounted.
I made this 4 months in advance of our family get together. Only one room left!
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Above and beyond excellent!
She checked multiple properties and found a solution. Please promote Michelle Dafne as she is a problem solver.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Jolene displayed patience in helping me get my reservation. She provided good customer service by having an attentive ear, a friendly tone, and a helpful demeanor!
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Fui muito bem atendido pela Shirley. Ela é muito simpática, educada e atenciosa. Conversou comigo no idioma solicitado. Atendeu as minhas necessidades demonstrando interesse no meu bem estar.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Very helpful. She helped me find a different hotel. 5 miles away from the one I had called about because they had no available rooms. Great service.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I had a Caesars reward promo that I called to book 2 queen rooms with. Agent advised it was not doable at that time and I will need to show the rewards card at the time of check in. I declined the refund protection that was offered but still got charged for it. The name was misspelled entirely even when it was spelled out multiple times, letter by letter. I spent almost an hour trying to get it all corrected only to be told by another agent that Caesars reward cannot be used at time of check and that that my CC has already been charged for the full amount. I ended up cancelling the reservation and requested a full refund. So far only the refund protection has been reversed. Still waiting for the $400 plus charges which I was told have to go through an approval process.
We appreciate you bringing this matter to our attention. We have thoroughly reviewed your case and see a full refund has been processed for $520.83. You should see the refunded amount reflected in your account shortly.
If there's anything else we can assist you with, please don't hesitate to contact us at reviews@hotelplanner.com. Thank you for your understanding and patience.
Kindly,
Briana S.
Latrina did a wonderful job. She told me the room options and she patiently answered all my questions. She even suggested and wrote down that I'd like extra blankets as I was concerned about the room being too cold. Thanks
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
The agent did not tell me the full charge with taxes until after I had given him my credit card info. At that point I changed my mind and told him I no longer wanted to book. He booked anyway! And then got my email address wrong so I didn't even get a reservation number—just a text saying it had been booked.
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, phone number, or email associated with the booking. Feel free to contact us at reviews@hotelplanner.com. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
Jose took the time during the horrible snow storm to book my husband a hotel and let me know shuttle information as he is flying in tonight to Pittsburgh Airport and there's no way I can get to him. Snow in Butler well over a foot! Thank you Jose Esteban, you truly are a lifesaver, you put our minds at ease. My husband can rest safely tonight. A+++
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Earlene was very helpful & patient. She checked many places/ rates & made it easier for me to narrow my search as I am checking for a group. She was courteous & willing to check all options. Give her a 10!
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I spoke with Ebony from Prince Conti Hotel and she was very helpful, courteous and professional!
She verified our reservations and sent the confirmation information through to email
Thank you so much!
Kristine/ Michael Markey
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Didn't follow directions. 25 rooms to be held should have been done as a group booking. No charges should have been made to my credit card. Another employee had to fix the mistake
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to contact us at reviews@hotelplanner.com. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
Called to make a reservation Rojessa is who I spoke with!
I had several pointed questions that I had asked.
Rojessa was able to answer the quickly and explained in detail what each item was.
I paid for the reservation. I immediately got a text from her with a confirmation and an email.
This is our first time, cruising from Mobile, Alabama, and she made it really easy to make hotel reservations to make our trip a little more enjoyable.
Rojessa did a wonderful job and I really appreciate the great customer service that she provided.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Agent was perfunctory and mechanical but got the reservations completed. She was unaware of pet policy but did seek confirmation when challenged.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Thank you Laura for the wonderful customer service and help with my hotel reservations. You made the reservation process extremely easy and pleasant.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Phone answered promptly. Courteously and promptly provided best option for reservation. Completed transaction and provided confirmation.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
At the last moment I received a request to cover services at the Medical Center in Houston during the ice storm. I called Marriott near Texas Childrens and Faith very efficiently set me up with a room as I was driving in.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.