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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.5 stars from 4,172 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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I love coming here they are so friendly and courteous in the rooms are always very clean plus the rates are reasonable and they don't give you no hassle because you have a large dog like a lot of places do. I drive out of my way to come here that's how much I like it. Thank you very much for your wonderful hospitality all the staff here at quality inn
Rowena was wonderful, she answered all my questions and reassured me of a refund possibility when I asked about it. She helped make another reservation at a different American Inn for the correct room!
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I stayed in March at this hotel and so enjoyed the location as well as the staff. The two of my friends also made reservations to go. I called to make reservations from January 20 through the 27th. And Julie was extremely well-versed in describing amenities that I didn't know and didn't have back And Mark. She has a very pleasant voice and was very courteous over the Phone. I hanged up feeling wonderful that the reservations were done and feeling that I made a friend.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Excellent! Aileen was very professional and helpful. Also she wa extremely patient with me. I am older and sometimes need things to be repeated. Not a problem.
Thank you
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Professional, knowledgeable, friendly & patient- perfect qualities needed for anyone assisting guest's & potential guests. Liz responded to each of my questions with the eagerness to help. Liz gave consideration to my special requests. She searched various options for rooms that would fit our needs. How she carried out her job is a role model to follow. Liz is an asset to Embassy Suites.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Very pleasant person. Gave best deal offered. Had a great sense of humor and polite. Nice to talk with someone with a personality
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
As the Beresford is an old family favorite, it has been many years since I have reconnected. Luis made my experience memorable and served me with the utmost courtesy.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
This experience was nerve racking- the customer service agent wouldn't let me speak - talking over me while I was trying to give her information I thought I was dealing with a robot. My suggestion is calm down slow down and listen. Allow customers to answer your requests for information. Got my email wrong even after all of that 🤦‍
We appreciate you bringing this matter to our attention. We will thoroughly reviewed this situation and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Calvin answered the phone, "Hampton inn", so I thought I was booking with the front desk. I asked for the government rate, he quoted me $179/night. When we got to the hotel, they said it was booked by a third party and the government rate was $109. I'm furious at the deception.
Greetings,
We appreciate you bringing this matter to our attention. We have thoroughly reviewed your case and processed a refund of $70. You should see the refunded amount reflected in your account shortly.
If there's anything else we can assist you with, please don't hesitate to let us know. Thank you for your understanding and patience.
Kindly,
Briana S.
However … would suggest not to represent or endorse this hotel. Hotel is extremely in run down and not clean! Very disappointed but you already have charged my card. The hotel cannot refund since payment was made to a third party. I thought I was speaking and booking with Wyndham.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Excellent intelligent informative conversation! Friendly and patient because I am elderly with health conditions. Explained everything in great detail! Extremely happy with this easy process to reserve a room at the Intercontinental Hotel
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Sergio was extremely professional.
When I called for an earlier check in time I was told that i did not have a reservation. Please clarify.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I spoke with Arlene, I can say that she was awesome and made sure I had my reservation and itinerary number for my reservation. She texted and emailed me, which I thought was awesome. I give her two thumbs up and 5 stars.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
When the site failed while trying to book rooms. I called directly, spoke with Tarren. She was very helpful and upbeat. There is nothing better then getting to talk to an actual person that is courteous and seems to enjoy their job. Thank you so much!
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I called in to make reservations for a hotel with Tru hotel. The young man I spoke with was very nice. Very respectful. He made it very simple and easy to make my reservation..
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Res. #*******.
Booked room in Abilene Tx for 3/28/2026.
Was quoted a price of $170., and $193. Including tax & charges, but was charged $265.74 on my credit card. What happened? Please let me know. Thank you.
Wayne Reiter
*******123
*******@reiterco.net
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at reviews@hotelplanner.com. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
Brian did a great job taking the reservation and providing us all the details we need. Thanks again and look forward to seeing you soon.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I called the motel and spoke with Tasha She was very friendly and answered all of my questions And knew about all the information that I was asking about Very Very friendly lady Wish every motel had someone like her working there
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
We nave travel to Key West as ex Military buddies for the past twenty years an have enjoyed our RON in Sebring at the INN On
The Lakes on most trips. What a wonderful Hotel with exemplary service and hospitality! We're on our way in February again and Kirk made it happen again! Kirk's outstanding customer service was! We, as retired members of the Armed Forces really appreciate employees like Kirk who go beyond the call of duty! Better hang on to the employee because they are becoming extinct in the world of hospitality!
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
AI voice not accurate on tub info at first but she corrected it. That was an essential for this booking decision. I don't think she ever did get my email address right. Way too much time to do this.
Thank you for taking the time to reach out and providing us with valuable feedback! We will be reviewing this issue and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.