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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.5 stars from 3,851 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 4th among Hotels sites.
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We tried to reserve a hotel with your Aia couple of times and it was very frustrating.But this live agent knew her job and got us taken care of in no time
We asked you if this was the same quality of the Hampton Inn. You said yes, it was not even close. We had hot water for about be minute for both our showers. Cable tv disconnected, had to ask for assistance. I am requesting a partial credit of at least $50. Please advise.
The hotel did not have our reservation and they were full and could not give us a room. All the other nearby hotels were also full. So we had to start looking for a room at 8:00 for that same night. I WANT A FULL REFUND!
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at reviews@hotelplanner.com. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
They had no reservation and told me I could not check in until 3. This was what you told me. The front seat clerk was very rude. I also got billed for it 3 times I'm not paying.
Please be advised that we did reach out to the property and request the courtesy cancellation and were advised that the penalty will not be waived for this reservation. Please keep in mind that our ability to refund the reservation is based on the hotel's discretion. If you do have the name of a person at the property who approved your refund I will be happy to reach back out.
Kindly,
Briana S.
This person took great care of us. He did an amazing job, making sure that we had everything that we needed in a timely manner. He is a wonderful asset to your business.
Greetings,
Thank you for taking the time to provide us with valuable feedback!
Kindly,
Melanie Planelles
I wanted to rent a room from 10:00 am to 7pm on Jan. 2 while we're waiting for our connecting flight. As a repeat customer I thought your hotel could accommodate my request and charge me for a one-night stay but i was told it wound be a two- day charge...
We appreciate you bringing this to our attention and value your feedback. We’re sorry to hear about your experience at the hotel. As service is managed directly by the property, we recommend sharing service-specific feedback on the hotel’s own review pages so it can be addressed by their team. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I messed up my card number but she got it straight out. Everything went through. And reservation confirmed. She was professional and courteous.
Greetings Linda,
Thank you for taking the time to provide us with valuable feedback!
Kindly,
Melanie Planelles
I failed to remember changing the check in date for our stay. She did a professional and friendly job of getting us scheduled for our new date. I was relieved and appreciative of her willingness to assist and she tried to see if we could be credited for the night we missed.
Greetings Tynesha,
Thank you for taking the time to provide us with valuable feedback!
Kindly,
Melanie Planelles
Stayed at Super 8 once again and even better than ever. I was greated by an exceptional host and he started my stay off on a good note. My room was clean and everything worked. Had a relaxing quiet and restful night's sleep. Couldn't ask for more. W. Smith
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Jorge Luis was very pleasant, understanding, & helpful! We were diverted from Chicago to Indianapolis due to weather & needed a hotel
Once we finally got back to Chicago (along with lots of others who were stranded for the night). He helped me find a room for my family & took care of us quickly.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Leonel easily walked me through with reserving two rooms and paying over the phone. He assured me our rooms would be ready at our late arrival. Great service.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
I made a reservation with Andy Jonathon. Andy was very polite, answered my questions as a professional. He is an asset to your company and should be commended for the excellent service he provided.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
I was under the impression I was speaking to Holiday Inn about my reservation. I indicated to the person I was speaking with that I was hearing impaired and hardly understood a thing the person was saying several times. When I arrived at my hotel and wanted to change my reservation I was told they couldn't do it because my reservation was made through Priceline. At no time while I was talking with your representative did he indicate he was making my reservation through Priceline. You burned me once but never again. I hope you are happy knowing you fooled an old man.
Greetings John,
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at reviews@hotelplanner.com. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
I really appreciated talking with the Hampton Inn's reservation specialist Mary Lily Ann because she spoke very well and articulated carefully so I understood what she was telling me about my reservation.
She explained everything in detail and repeated things about my reservation. She also sent my confirmation number in a matter of seconds.
My thanks to her and the Hampton Inn for making this reservation a pleasant experience.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
I was not notified of a non cancelation fee that was added to my charge. The fees were ridiculous. When I asked to cancel, I was given a customer service number to call and told that the reservation is not able to be cancelled. This makes
Absolutely no sense.
Greetings,
We appreciate you bringing this matter to our attention. We have thoroughly reviewed your case and processed a refund of 50% of the taxes and fees. You should see the refunded amount reflected in your account shortly.
If there's anything else we can assist you with, please don't hesitate to let us know. Thank you for your understanding and patience.
Kindly,
Briana S.
Short notice, need for a room and over the holidays - short wait time on the phone and pleasant helpful Real person on the phone!
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
The Hotel seems like it is going down hill. We had a stay there the Jet tub didn't work, being I spent $191.00 And purchased the suite for a Anniversary stay cause that where we first had our stay, but it seemed like a inconvenience to your front staff that we were even there. Sad to see this Hotel go down so much in customer service. Hotel vending machines weren't working and minimal for pop in the machine, also pool was out of service when we got there for them putting chlorine in there why would they not do that over night since the pool closes at 10pm. Another miss management.
We appreciate you bringing this to our attention and value your feedback. We’re sorry to hear about your experience at the hotel. As service is managed directly by the property, we recommend sharing service-specific feedback on the hotel’s own review pages so it can be addressed by their team. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
The reservationist was clear, answered our questions and corrected an error that I made on the original booking. Pleasant and very helpful.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
A very good stay and nice employee's that make the stay a wonderful experience and they are the best on safety, knowledge about the area and excellent dining options!
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
I couldn't find where I needed to enter my gift certificate online. She was great and just booked my room for me over the phone. She explained everything and was kind. She understands customer service.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.