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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.5 stars from 3,669 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 4th among Hotels sites.
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Rochie was completely helpful in both helping me book my hotel room, figuring out the parking system and making sure that I knew how to follow up with everything
Edwin helped me make a last minute reservation and it was painless. I've made plenty of reservations and I would rate this experience at the top!
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Marc Gerome was knowledgeable, polite, and professional. With family criticallly ill in the Oshner ICU, his assistance was priceless.
My family and I appreciate his efficient, speedy, compassionate service.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Very helpful, quick and easy to make reservations for my upcoming hotel stay. My first and only request was for a room with a bathtub which she assured me it will have.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
My experience with this operator was great and she had plenty of patience considering I was pissed over issues with another reservation the other gentleman that took original reservation needs to be fired because he is an idiot and doesn't listen and can't spell and booked us at the wrong hotel and because he spelled my last name wrong that reservation was cancelled his job needs to be reviewed and hopefully terminated this is not funny when a person books a room(s) in advance to get a cancellation notice 2 days before reservation which put me in a tight spot and cost me more money when your employee created the issue due to his incompetence I will get with holiday in corporate over this issue also and I'm sure they will have concerns also and I will expect compensation for your employees mistakes which caused me a lot of stress and mental anguish feel free to reach out to me my number is *******667 thank you operator on this reservation was great helping fix the
Problem
Please take this complaint serious
James Reese
*******667
Greetings,
We appreciate you bringing this matter to our attention. We have thoroughly reviewed your case and apologize for the inconvenience caused. We found that the new reservation cost less than your original reservation and was rebooked with a voucher we provided for the original reservation. If there's anything else we can assist you with, please don't hesitate to let us know. Thank you for your understanding and patience.
Kindly,
Briana S.
When we called the number listed on the hotel website we explained that we were traveling with a pet and we booked our room to included the pet fee $75. When we arrived at the hotel they said the pet fee was not included and they charged us again for the pet.
Thank you for taking the time to reach out and providing us with valuable feedback!
Kindly,
Briana S.
I called to book a room at Holiday Inn. While booking, was told room was no longer available so she would book me in another hotel. The price she gave me "as a discount" was more than $80 more than booking.com. I could have booked that myself. She did NOT do me a favor and I paid way too much money for a hotel I didn't want
Thank you for taking the time to reach out and providing us with valuable feedback!
Kindly,
Briana S.
Danny was very friendly and his positive vibes lifted my mood and made me feel like he really wanted to help me. Though my first choice was not available, he did help me find a suitable alternative. Thank you, Danny!
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
He was very patient with me. I gave him the wrong address of the place I wanted to book 3 times and not once did he get aggravated or impatient with me. He was extremely kind and was willing to help. He went above and beyond. In this day and age kindness isn't very common and when it's shown it should be recognized. Thanks so much Christian Antonio.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Individual that booked the room informed me we were on the same floor in the reserved area for my son's wrestling team. When I arrived this was not the case and I was also charged $120 more than if I booked the room though the hotel. I feel that I was deceived. I will never book anything through hotel planner in the future. F. K YOU
Got tricked into calling your number. The website was designed to look like the hotel's own website. The amount quoted over the phone was $143 all in for a queen room for 3 adults and a pet. When we got to the hotel the front desk said the room rate was $77 plus $20 for the pet. They said $77 had already been charged but they needed $20 for the pet. So not only were we charged nearly double the hotel's room rate but got charged twice for the pet! Way to go taking advantage of tired travelers! What a disgraceful operation! By the way the Ai phone help is a piece of crap as well!
Greetings, I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at reviews@hotelplanner.com. I look forward to hearing back from you and assisting!
Sincerely, Briana S.
Christoper was awesome to deal with and very helpful in completing my reservation fo my two daughters. Let's hope the ferry is not delayed another day.
Thank you, Christopher and Merry Christmas!
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Dealing with an experienced assistant beats any automated system. I spent half an hour on your on-line site but it took approx 4 minutes to get exactly what I was looking for. She was great - Thank you! Tammy was her name
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Mr. Roberto was incredibly friendly and professional. Lots of great energy in his voice and reassured me that my stay will be wonderful.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
We called at 4 AM on December 18th and spoke with Rayessa, but unfortunately the interaction was frustrating. She struggled to understand simple English and ended up booking the room for the wrong dates. We explained multiple times that our son's flight was arriving early that morning and that we only needed the room for a short stay—from 4 AM to 9 AM on December 18th. Despite repeating this requirement, she had difficulty comprehending and made an error, which caused significant inconvenience. I strongly believe employees should receive proper training to ensure they understand customer needs clearly and avoid wasting valuable time.
James was polite from the beginning of my request. I had made a reservation in the wrong date. He was able to cancel that reservation and make a new one with the right date. He verified all the details to assure this time everything was alright.
Thank you so much!
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed.Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
The customer service/desk person that took my car was very courtesy. I was able to find what I was looking for. She had lots of patience with me. Good service thank you
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
The woman I talked to was very nice, very easy to talk to very pleasant and did a fantastic job.She was very thorough, very kind. I give her an A+
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Excellent! I called to inquire about pet fees at one of the locations and discovered it was a bit pricey. He helped find a great location close to the airport for my nephew's and his cats travel the following day ( no pet fees). Michael provided excellent service and assisted me with my reservation and at a great price. That's again Michael!
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Excellent crew including daisy and the other folks i mentioned in the prior review
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed.Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.