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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.5 stars from 2,546 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 4th among Hotels sites.
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Being a Sr Manager for a publicly traded Co, I am picky. Hugo very patiently addressed snd found exactly what I wanted and within my target budget. Accessibility details, room, parking well explained- Hugo needs lunch!
Armando was a considerate understanding elderly on a phone with lots of patients. He was so professional on handling questions with easy to understand answers. This young man needs to be promoted to a trainer in your customer service division. His classes should to customer training skills! Thank you! Wayne Jensen
Greetings Wayne,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Armando, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Online reservation didn't went through, call to the San Antonio hotel ph number and the person that get the call gave us the information and confirm breakfast was included. Now at the hotel they said they didn't process the reservation and it was a call center so we need to pay the breakfast because this hotel frint deskdidn't process the reservation and the was probably the call center did the reservation and lie to us so they won't let us ger breakfast if we don't pay additional, that is the worse response and service ever!
Greetings Alfonso,
Thank you for giving us the opportunity to review this for you. I am pleased to inform you that a credit has been issued back to the credit card used to reserve your reservation. Please allow 2-10 business days for the refund to be visible to you. If you have any questions or concerns, please feel free to reach out to me at toni.jackson@hotelplanner.com. We would greatly appreciate it if you took the time to rescore this review.
Kind regards,
Toni Jackson
Lenin definitely have the right attitude and demeanor for the hospitality field. He was very knowledgeable, understanding when I messed up giving my information. I felt appreciated with doing business with me. The red roof will be my place to stay. Thanks Lenin for being a good person.
Greetings James,
Thank you for your feedback. We're delighted to hear that Lenin was helpful and professional in assisting you. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us.
Kind regards,
Toni Jackson
I called in to book a room, because, I am not at all good with the use of a computer. Joyce, was very knowledgeable and in fact went above and beyond to find me a room. She listened to all my questions and needs and she took the time to find the answers, if she didn't already know them. I am very happy with, her service, she also accommodated my disability. I am hearing impaired and she spoke up and spoke slow, so I could better understand her. Thank you, Joyce. Bye, now.
Hello Marths,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Joyce, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Representative Patrick has been a pleasure to work with. Although we had to end up cancelling our reservations due to needing pet- friendly accommodations, not knowing beforehand, his assistance was absolutely professional, friendly, & courteous. I would give him a raise & suggest anyone talk & book with him. Thank you Patrick for all your help!
Greetings Jo,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Patrick, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Gabriel was friendly and courteous. However a huge mistake made as I got charged for a room on a date i never made. Hotel and support working on refunding $450.
Greetings,
Thank you for your feedback. We're delighted to hear that Gabriel was helpful and professional in assisting you, we hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
I called to make a reservation at the express Inn and suites in Clovis. Diego told me there were no rooms at all available. I checked on my own and there were many rooms available!
Greetings Sally,
Thank you for taking the time to reach out and provide us with valuable feedback. Please feel free to reach out to me personally at melanie.planelles@hotelplanner.com with any further questions or concerns!
Kindly,
Melanie Planelles
I worked with Pedro Antonio. He was very pleasant, efficient and worked hard to find me a place to stay that worked for my needs. Thank you
Greetings Barbara,
Thank you for your feedback. We're delighted to hear that Pedro was helpful and professional in assisting you, we hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
Excellent, Ruth is both friendly and efficient. Very articulate and repeats the information back to me.
She is the reason I booked. Very valuable employee.
Greetings,
Thank you for your feedback. We're delighted to hear that Ruth was helpful and professional in assisting you, we hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
Neal was very professional and informative.
Described rooms and views etc as we are celebrating our first trip in a year from having a transplant. Was very kind in explaining hotel amenities etc
Our first trip to the area and we feel we made a great choice on where to stay because of Neals kindness.
Greetings,
Thank you for your kind words, Patricia. We're delighted to hear that Neal was helpful and professional in assisting you. Your satisfaction is very important to us, and we look forward to welcoming you back soon.
Kind regards,
Toni Jackson
Jesus was extremely helpful and pleasant and thorough. He assisted me in making 5 reservations in 5 separate cities in 15 minutes.
Greetings,
Thank you for your feedback. We are glad to hear that Jesus was able to assist you with your booking, we are always happy to help!
Kind regards,
Toni Jackson
Mark didn't bother to tell me there was no bathroom when I ordered my stay very poor on his part, caused a lot of confusion for the motel and for us, i'll try to avoid Expedia when ordering stays.
Greetings Roger,
Thank you for taking the time to reach out and providing us with valuable feedback. Please feel free to reach out to me personally at toni.jackson@hotelplanner.com if you have any questions or concerns.
Kind regards,
Toni Jackson
When I called for a hotel reservation, I looked up the Hampton Inn in Seneca Falls and called the number that popped up for their listing. I assumed, when you answered, Elsa, that I was talking directly to their front desk because you never identified yourself as a representative for another company. If you had, I would have hung up because I prefer to speak directly to the hotel clerk and not another company trying to make extra money from me. You said that you did not have any rooms left at the Hampton Inn but would Check with other hotels in the area. You said that the Gould Hotel had a king room available and could make the reservation for me. You said the room would be $192.24 and that I'd also get Refund protection. We were going directly to the hotel so I didn't need to pay extra for that but you said I wouldn't because it's included! When we get to the hotel, they did not have a reservation for us under the confirmation number that you gave me, which was *******! I also found out that they did not have a king room available with a tv! And the price of their rooms was only $88.25 and Not $192.24, as you quoted me! And the confirmation you sent me included a rate of $17.08 for the Refund Protection Plan that you said was included but would Not be any extra cost! And you knew we didn't need to pay extra for this plan since we were going directly there! The hotel needed my credit card to pay for my bill because they'd not received any proof of payment from your company! I called you back but they said there was no one there by the name of Elsa Guadalupe! I spoke with "Kenneth" and requested that they please refund my Visa for the $192.24 since I'd obviously been scammed by your company and overcharged over $100 and charged for a protection plan that I didn't need! When you speak to people in the future, please inform them of what company they are dealing with so they don't assume that they're speaking directly to a hotel!
Greetings Lori,
Thank you for giving us the opportunity to review this for you. I am pleased to inform you that a full refund of $192.24 has been issued back to the credit card used to reserve your reservation. Please allow 2-10 business days for the refund to be visible to you. If you have any questions or concerns, please feel free to reach out to me at toni.jackson@hotelplanner.com.
Kind regards,
Toni Jackson
I was unable to use your reservation service because my cousin has booked a special party. And need to connect directly with the hotel and Fernando was great and gave me the number directly to call and reserve. He was very helpful and friendly! Great asset!
Greetings,
Thank you for your feedback. We are glad to hear that Fernando was able to assist you, we are always happy to help!
Kind regards,
Toni Jackson
One, you have not told me when I can expect to receive the entire $1,078.02 credit on my Visa credit card; and two, you have not responded to my claim, made in the five emails I sent you, that charging me a cancellation fee is contractually unwarranted!
Dear David,
This response is related to your reservation for Itinerary # H12865583.
Thank you for your message, and we apologize for the delayed response regarding your concern.
Please be advised that we made every effort to request a full refund for your reservation. Upon review, your refund has already been processed, and you have been charged for one night of your stay.
Kindly note that our ability to issue refunds is subject to the hotel's discretion. If you have the name of a staff member at the property who approved a full refund, we would be happy to follow up directly with them on your behalf.
Kinds regards,
Toni Jackson
I wanted to talk to a real person & not an AI booking.com bot. I called the Heber AR tel# & Luis answered. I needed to understand what accommodations we could reserve & also use of the conference hall for a family reunion. He was ever so nice & patient with this octogenarian woman. He explained everything to me perfectly.
Greetings,
Thank you for your kind words. We're delighted to hear that Luis was helpful and professional in assisting you. Your satisfaction is very important to us, and we look forward to welcoming you back soon.
Kind regards,
Toni Jackson
The gentleman at the front desk, Marco Antonio, was able to put two separate reservations together without any difficulty, include our member number, and confirmed our request for an early check-in due to a health operation at NYU. He was extremely polite, helpful, and reassuring. It is the reason we always try to book with Hilton and Marco was exemplary.
Greetings Gale,
Thank you for your kind words. We're delighted to hear that our team was helpful and professional in assisting you. Your satisfaction is very important to us, and we look forward to welcoming you back soon.
Kind regards,
Toni Jackson
Gimany was professional, polite and very kind to help me with this hotel booking. One doesn't find helpful kind people much in this world any more so it was a pleasure working with him
Greetings Phyllis,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Gimany, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I was booking several rooms for a work trip and Mike was very helpful. He was accommodating, knowledgeable, and very friendly. I highly recommend using Mike for any Hilton reservation in the future.
Greetings Alex,
Thank you for your feedback. We are glad to hear that Mike was able to assist you with your booking, we are always happy to help!
Kind regards,
Toni Jackson
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings,
Thank you for your feedback! We're thrilled to hear that Hugo was helpful and professional in assisting you. Delivering exceptional customer service is at the heart of what we do, and it's always rewarding to hear when our team members make a positive impact. We look forward to serving you again for your future travel needs!
Best regards,
Toni Jackson