HostGatorReviews 13,392

The ssl certificate expires every few months as a routine and give a lot of headache. Wish you could fix it one and for all.

I don't have web building experience but host gator was not hard to figure out to get my site started.

Good although accessing emails is time consuming. I was looking for a host gator app but couldn't find one.

Very prompt and professional services. My website and support capabilities are consistently reliable and available.

Fairly good. As usual with hosting, all the service UXs are disjointed. I've had some mild uptime issues, but overall ok.

I liked that the Information was given when asked, but I don't liked that the issue took longer than the expected, and by the social media announcements it was a shorter time than the real time that it needed to be solved, since our site needs to be live at least at 2 important times in the 7 days of the week

Great online support team whenever i need help or questions

Four of my websites FINALLY got live after two weeks of my time and untold hours of my time begging to get them working again. While I am grateful for you finally get them working, someone should have checked the new server long before now and seen they needed to be upgraded to work on the new server.

Took too long to resolve issue... very poor communication. Almost left HostGator

I have used hostgator for many years without major issues until the last 2 years I have had 2 major downtime due to SSL certificate not being installed properly or misconfigured. In both cases it took more than 4 days with constant follow ups until the issues were resolved.
They can definitely improve their first line customer service to resolve the issue the first time the issue is reported instead of "escalation" which essentially postpones your request another 24-48 hours.

I am satisfied with your service and will continue to use the service.

I've used many hosting companies throughout the years, and HostGator is by far the best. The knowledge base and videos have helped me solve many issues. I don't think I've ever had to contact support further.

I'm sure it's as good or better than any other host site. But, it's not like someone with no computer or online training and experience can just step in a create a site. In fairness, someone who can't read can't sit down and write a book either. In the end, I hired my Son to set up the page. Easy way out.

I don't think it's cool to force people to type more than they want. My experience was okay. See the stars.

Great hosting with a price very good. Great service and quality

Setup was smooth. The overall tools are also great.

Good. They will work with you. I think a phone call would have helped to renew as emails were accidentally going to spam

Good overall, with very helpful support and a good hosting service

The techs do not listen. Kept sending confirmation emails to a mail box that was not accessible. This caused our site and email to be down for 9 days.