From the business
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
The techs do not listen. Kept sending confirmation emails to a mail box that was not accessible. This caused our site and email to be down for 9 days.
It was pleasant. I was attended to well and my questions were answered.
Hey St,
Thank you so much for choosing HostGator!
DJ
Customer Advocate at HostGator
Awesome, it has been a great experience for me, thank you so much!
Hey Tyler,
Thank you so much for an updated review!
DJ
Customer Advocate at HostGator
La experiencia ha sido buena, tuve problemas al principio que me solucionaron desde el chat muy atentos
Fairy happy with the experience and quite happy when I have to contact user support
Hey Craig,
That is great! Thank you for your review!
DJ
Customer Advocate at HostGator
Been using "Host Gator" for years. Awesome service. Thanks Host Gator.
Hey Luke,
That is so sweet of you to say! Thank you for your kind review!
DJ
Customer Advocate at HostGator
It was great and the people helping me knew what to do.
Hey McKenzie,
That is awesome! We are always happy and ready to help!
DJ
Customer Advocate at HostGator
Everyone I spoke with were helpful and courteous. Some worked diligently to call me back. Great service!
Hey Pat,
That is how customer service should be. Thank you for your review!
DJ
Customer Advocate at HostGator
Good. Thanks. Good thanks. Good thank you. Thank you. Good.
Hey Deema,
You are most welcome. Thank you for your kind review!
DJ
Customer Advocate at HostGator
That, s great,, i am happy with them. I am hoping to add them on my next plan
Hey Alauddin,
We’re happy that you’re happy. Thank you for your review!
DJ
Customer Advocate at HostGator
Extremely poor experience. I had to contact at least 10 times to do a simple job that could have been done in one go. Many of the support providers did not know what they are doing. I have been misguided many times.
Just waited for support to diagnose issue. Took approximately 3 days
Hey Dan,
We are so happy we could help. Thank you for your review!
DJ
Customer Advocate at HostGator
I have different domains and websites from various providers, but Hostgator is my go-to one. Their customer service is unmatched by any other service provider.
Thank you to all the hardworking customers care service people for making the experience much smoother.
Hey C,
Thank YOU for your awesome review!
DJ
Customer Advocate at HostGator
I'm a 1st time web builder and it's been fairly easy using the tools
Hey Michael,
We are so happy to hear that. Thank you for your review!
DJ
Customer Advocate at HostGator
You are good and i am comfortable working with you
Hey Biniyam,
Thank you for your updated review!
DJ
Customer Advocate at HostGator
Customer service has been great getting a website up and running with minimal issues
Hey Tracey,
Thank you for your review!
DJ
Customer Advocate at HostGator
I like the fact that with my limited tech knowledge I can do it myself.
No one told me my domain wasn't verified. I had to call twice to finally get the email to verify it.
If tech support had known that my website is HTML, not appropriate for the PHP software upgrade for which I received a notice, then it would have saved a lot of time. I was not able to get my website email and that problem resolved itself.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Lugar,
That is so good to hear! Thank you for your kind review!
DJ
Customer Advocate at HostGator