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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.


hostgator.com
Founded in 2002
Houston, Texas, United States
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HostGator Reviews Summary

Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.

This summary is generated by AI, based on text from customer reviews

service
1,066
quality
247
This company does not typically respond to reviews
Illinois
1 review
0 helpful votes
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Great Customer Service
April 21, 2022

I have had a great experience using HostGator. The customer service reps in the chat room are very very helpful I've used them several times and I've been nothing but completely pleased.

Date of experience: April 21, 2022
Reputation T. HostGator Rep
over a year old

Hey Tracey,

That is so good to hear. Thank you for your review!

DJ
Customer Advocate at HostGator

Colombia
1 review
0 helpful votes
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GREAT
April 21, 2022

Great and excellent service, quality and good experience

Date of experience: April 21, 2022
Reputation T. HostGator Rep
over a year old

Hey Simon,

We think you are great and cool! Thank you for your review!

DJ
Customer Advocate at HostGator

Aruba
1 review
0 helpful votes
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Help desk is not really useful, and you don't provide good ways to improved Web site works. WordPoress is not working well with your system, a lot problems with Forms and email.

Date of experience: April 21, 2022
North Carolina
1 review
0 helpful votes
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Having to contact a 3rd party to verify my domain is aggravating and slows business. Please automate this process.

Date of experience: April 21, 2022
Namibia
1 review
0 helpful votes
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HostGator hosting packages are very cheap and their support is very efficient and they offer me one of the best ever customer service. My queries/concerns are solved in less 5 minutes most of the time.

Date of experience: April 21, 2022
Reputation T. HostGator Rep
over a year old

Hey Ismael,

Thank you for your awesome review!

DJ
Customer Advocate at HostGator

Colorado
1 review
0 helpful votes
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I've used Hostgator for more than a decade for my websites.

Date of experience: April 21, 2022
Reputation T. HostGator Rep
over a year old

Hey Ronald,

Thank you for choosing us!

DJ
Customer Advocate at HostGator

Florida
1 review
0 helpful votes
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I have asked to cancel my domain and I turned off auto renewal. I then got an email today saying that my credit card could still be charged unless I contact support again.

Date of experience: April 21, 2022
Peru
1 review
0 helpful votes
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I asked them to put the ssl certificate on one of my pages and they did not do it on this page, I mean http://mi-cuarto.com/

Date of experience: April 21, 2022
Singapore
1 review
0 helpful votes
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I have spent over thirty billable hours over the past month trying to get my email to work. I cannot send anything! I'm on the verge of cancelling my account.

Date of experience: April 20, 2022
Florida
1 review
0 helpful votes
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Excelente, es muy facil de usar y tiene muchas herramientas utiles

Date of experience: April 20, 2022
California
1 review
0 helpful votes
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Very patient with my non computer know nothing approach

Date of experience: April 20, 2022
Reputation T. HostGator Rep
over a year old

Hey Melissa,

Thank you for choosing HostGator!

DJ
Customer Advocate at HostGator

Georgia
1 review
0 helpful votes
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Customer Service...
April 20, 2022

Customer Service... and WAS fast... now slow to load.

Date of experience: April 20, 2022
California
1 review
0 helpful votes
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Satisfied with HostGator
April 20, 2022

Been with HostGator for years. They keep making improvements to their backend, which is much easier to navigate and use than it was ten years or so ago. I don't recall any time when my sites were down (though I don't monitor this constantly).

Date of experience: April 20, 2022
Reputation T. HostGator Rep
over a year old

Hey Alan,

Thank you for sticking with us for so long. Thank you for your review!

DJ
Customer Advocate at HostGator

Singapore
1 review
0 helpful votes
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Issue with https://ezpropsearch.com/login.php this website. Contacted online chat support many time. Everytime they are saying will be resolved shortly, but after that no communication. This continuing from last 2 to 3 months

Date of experience: April 20, 2022
Oregon
1 review
0 helpful votes
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Everything works, but you want 50 characters so here.

Date of experience: April 20, 2022
Reputation T. HostGator Rep
over a year old

Hey Lee,

That is so good to hear. Thank you for your review!

DJ
Customer Advocate at HostGator

Portugal
1 review
0 helpful votes
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Foi sugerido pelo Tiago Dantas e utilizei o cupon de desconto que ele facultou e como tudo corre bem mantenho, e inclusive recomendo.

Date of experience: April 20, 2022
Michigan
1 review
0 helpful votes
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It's so easy to use and customer service is the best!

Date of experience: April 20, 2022
Reputation T. HostGator Rep
over a year old

Hey Lucianna,

That is so good to hear. Thank you for your review.

DJ
Customer Advocate at HostGator

GB
1 review
0 helpful votes
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I just followed a suggestion online
April 20, 2022

I just followed a suggestion online. So far, I never regretted my choice.

Date of experience: April 20, 2022
Reputation T. HostGator Rep
over a year old

Hey Luca,

That is good to hear! Thank you for your review!

DJ
Customer Advocate at HostGator

New Mexico
1 review
0 helpful votes
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Why did this company bill the credit card on file $199 randomly?

Date of experience: April 20, 2022
Florida
1 review
0 helpful votes
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Price and it was used by many developers that I know

Date of experience: April 20, 2022
Reputation T. HostGator Rep
over a year old

Hey Nannette,

You made the right choice. Thank you for your review!

DJ
Customer Advocate at HostGator