From the business
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
You guys had a problem with the cpanel and I wasn't able to log on which made my site vulnarble to being hacked. No email to let me know and when I contacted support they acted like they didn't know either. This is not the first problem I've had with support. Now Chat is another problem they don't even help on the weekend.
I hear people complaining that their website is having problems, that they can't get help from their provider. Somewhere in there, they ask who I use. I always recommend Hostgator because I don't have any of those troubles.
Hey Laura,
That is great! Thank you for your review!
DJ
Customer Advocate at HostGator
Am very satisfied with HostGator so far. Ive had no problems
Hey Ian,
That is so good to hear. Thank you for your review!
DJ
Customer Advocate at HostGator
I'm general I do have good experience. However I would very mucha appreciate that you filter hundred of email that invade my emails
I really appreciate your help on this matter
Hey Carlos,
We are always happy to help. Thank you for your review!
DJ
Customer Advocate at HostGator
Very good experience. Site is always up. Price is good and any problems are solved quickly.
Hey Bettye,
Thank you for your review!
DJ
Customer Advocate at HostGator
Perfect one and i really love it
thanks for the support
Hey Garfield,
Thank you for your review!
DJ
Customer Advocate at HostGator
E tenido una experiencia favorable, no he tenido ningún problema.
I am not sure exactly what this was for right off...
Hey Dan,
Thank you for choosing HostGator!
DJ
Customer Advocate at HostGator
Very friendly user interface with readily available support.
Hey Moses,
Thank you for your review!
DJ
Customer Advocate at HostGator
HostGator suits my needs. I am not great with WordPress, but I figured it out and I am just grateful to have control of my site, with no middle-man developer, just a host.
Hey Barry,
That is so good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
Great customer service that is willing to help and explain their solutions.
Hey Jeff,
Great customer service for great customers! Thank you for your review!
DJ
Customer Advocate at HostGator
Mi experiencia fue regular debido a que los costos cambiaron para la renovación.
Very good helpline services (live). The engineers quickly understood the problem and worked to solve it. They gave me realistic expectations (took some time to be solved)
Hey Manuel,
Thank you for your review!
DJ
Customer Advocate at HostGator
Bien mi página esta activa y funcionando sin ningún problema
Happy with services so everything is ok and no problem now
Hey Sayed,
That is so good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
Thank you for making the best website development platform~!
Hey Cassandra,
You are most welcome. Thank you for choosing HostGator!
DJ
Customer Advocate at HostGator
I've never had problems with hostgator. They're professional.
Hey M,
That is so good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
The online phone customer service I received was first rate.
Hey Anna,
Thank you for your review!
DJ
Customer Advocate at HostGator
Upon the fixing and readying of my website after it being suspended, the person who I chatted with last helped me very much. I was ultimately the one who fixed the issue though.
Hey Daniel,
We are so glad we could help! Thank you for your review!
DJ
Customer Advocate at HostGator
Representative was responsive and fixed the issue very quickly, unlike the two prior calls when none were able to fix the issue
Hey Jose,
Thank you for your review!
DJ
Customer Advocate at HostGator
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Ervin,
Our support is always available! Give us a call!
DJ
Customer Advocate at HostGator