From the business
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
Easy to use, easy to build website, affordable pricing.
The Technical Customer, Are No Very Help Full, Their are Not Been very Proactive When I Have Issues, I Have Been Thinking To Move To Other Provider
Telephone customer service response is spotty at best.
Hey Michael,
Thank you for your feedback. We greatly appreciate it!
DJ
Customer Advocate at HostGator
Excellent, everything went well. The rep handled my request easily and I got the answer I needed.
Hey Tom,
That is great. Thank you for your review!
DJ
Customer Advocate at HostGator
2 of our email accounts suddenly lost their inbox and sent box emails, we didn't delete emails. However, now it is working fine. Thank you.
Hey Gihan,
That is good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
Working with Hostgator since 2005, so far i have not had a complaint
Hey Mehmet,
That is great. Thank you for your review!
DJ
Customer Advocate at HostGator
The customer service was helpful and manage to get the issue resolved quickly.
Hey Chiweme,
Thank you for your review!
DJ
Customer Advocate at HostGator
Great. Good support service. So, when i contact the service, usually, there will be a solution the problem.
Hey Ahmet,
That is awesome. Thank you for your review!
DJ
Customer Advocate at HostGator
Excellent server. Without down system all they way line last whole year
Hey Livien,
That is so good to hear. Thank you for your review!
DJ
Customer Advocate at HostGator
So far so good. Need to more efficiently use my website set up, then I'll be fine. It's just going to take some time.
Hey Lisa,
That is good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
Reviews. Having a hard time with SSL but hope to figure it out soon.
Everything you need, and assistance when you need help
Hey Patricia,
That is great! Thank you for your review!
DJ
Customer Advocate at HostGator
Wow, this is easy. What did I like, someone was there to help me when I needed help. It was like HG has a habit of answering the phone. And I did receive the help I needed. Thanks guys
Hey Arthur,
You are most welcome. Thank you for your review!
DJ
Customer Advocate at HostGator
I have ongoing problems with my site due to a subscription for SiteLock sold to me at twice the market price by Hostgator. The SiteLock subscription was purchased to resolve a major hack. They did a good job with this but since then I have had endless problems. Most have to do with incompatibles with my site registrar Cloudflare and Hostgarot / Sitelock. No one seems to be able resolve the problem.
While I have been generally satisfied with Hostgator the inability to resolve this issue has me looking for a new hosting service.
Hey Bob,
We hate to see you go but we understand. We do want to wish you luck on your future hosting endeavor.
DJ
Customer Advocate at HostGator
HostGator is Awesome! Super easy to use and learn.
Hey Kenneth,
Thank you for your review!
DJ
Customer Advocate at HostGator
Host gator is aways helpful anytime I have an issue.
Hey Carolina,
We love helping. Thank you for your review!
DJ
Customer Advocate at HostGator
Good very much! I am happy with the service.
Thank you
Hey Abdi,
Thank you for your review!
DJ
Customer Advocate at HostGator
Several calls with and lots of long holds. Being that i am a teacher with limited time this was frustrating
Hey Melinda,
You may want to try our chats. They tend to give quicker responses.
DJ
Customer Advocate at HostGator
Overall satisfied with my 15 years of experience with hostgator
Hey Narendran,
That is so good to hear. Thank you for your review!
DJ
Customer Advocate at HostGator
I don't do a lot with my website, just trying to earn extra money as an affiliate marketer.
Hey Beverly,
Thank you for choosing HostGator!
DJ
Customer Advocate at HostGator
Best experience. Any problem with the service with all the limits. All right and in their place with the work functionalities.
Hey Emmanuel,
Thank you for your review!
DJ
Customer Advocate at HostGator
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Joann,
Thank you for your review!
DJ
Customer Advocate at HostGator