From the business
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
Tech Support is responsive and extremely helpful. They always resolve my issues in one iteration.
Everything is very super nice. Thank you very much.
Hey Geoffrey,
You are most welcome. Thank you for your review!
DJ
Customer Advocate at HostGator
Your servers went down taking all my websites offline for several hours. I had no indication that the issue was on your end until I submitted a ticket. I would expect that when there is an issue such as this that you would communicate it to me rather than me having to seek you out after I discovered the problem. At the very least a portal that provides service status that I can check at any time would have been helpful.
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Hey Rachael,
Thank you for your rating!
DJ
Customer Advocate at HostGator
The free Website Builder enabled me to create a site that is much better than one I might have built by writing code myself in HTML, etc. - 10 times better. That saved me so many hours of work, and it was fun to use. And the low price for a 3-year subscription was very helpful as well.
Hey Don,
Thank you for your review!
DJ
Customer Advocate at HostGator
We changed our Website to point to a new location and it went super easy.
Hey Ken,
That is awesome news. Thank you for your review!
DJ
Customer Advocate at HostGator
The service meet my expectations. Support is also good.
Hey Mantas,
Thank you for your review!
DJ
Customer Advocate at HostGator
I'm satisfied overall with my hosting package. Easy to use template based packages.
Hey Jeff,
Thank you for your review!
DJ
Customer Advocate at HostGator
Overall great, Of course depends on who you get on the other line.
Hey Gustavo,
Thank you for your review!
DJ
Customer Advocate at HostGator
I'm content with the tech support received. The online support representative was polite, professional and knowledgeable.
Hey Vlad,
That is our customer support for you! Thank you for your review!
DJ
Customer Advocate at HostGator
Helpful for a non-Techy person. Price was right and not having any trouble.
Hey David,
Thank you for your review!
DJ
Customer Advocate at HostGator
Thanksgiving for your best platform. I am enjoying with your services
Hey Sehrish,
Thank you for your review!
DJ
Customer Advocate at HostGator
Our e-mails are put in spam more than we can count
Switch from siteground and it's Better than siteground thus far!
Hey Chaquita,
That is so awesome! Thank you for your review!
DJ
Customer Advocate at HostGator
I don't know where domain is, I don't know how to connect it back. All my sites are down. My business is suffering. I never ask her to disconnect my domain
All good. Everything has been working as expected. Just took my awhile to wrap my head around all of this again.
Hey Kevin,
We are so happy to hear this. Thank you for your review!
DJ
Customer Advocate at HostGator
Everything works perfectly,. Server always up, customer assistance is excellent
Hey Hernan,
That is great! Thank you for your review!
DJ
Customer Advocate at HostGator
Its a Normal experience. We didn't find added values. Thank you
Hi there,
That is so good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
A smooth process to update the system for our website. Every step is user friendly.
Hey Roland,
That is so good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
Great! I was reminded of needing to renew services and am grateful.
Hey Janet,
Thank you for your review!
DJ
Customer Advocate at HostGator
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Jeff,
That is good to hear. Thank you for your review!
DJ
Customer Advocate at HostGator